Product Engineer

Cxtec; City of Syracuse (NY); Hybrid; USD 48,000 - 61,000; Full time

Benefits offered by this job

Health insurance

Dental and Vision insurance

401(k) retirement plan with company-mâ

Tuition reimbursement

Paid vacation and holidays

Flexible work arrangements

Employee Assistance Program

Job summary

CXtec, a leader in IT lifecycle solutions, seeks a Product Engineer to provide technical product expertise for networking and data center products. You will support Sales, PM, Operations, and customers, configuring solutions and troubleshooting issues across multiple vendors.

Remote opportunities may be considered, with Syracuse, NY preferred. The role targets developing engineers, building broader product knowledge and problem-solving depth to progress toward Senior Product Engineer.

Qualifications

• Associate degree or equivalent mix of education/certifications/training/experience.
• Three years of relevant technical networking experience.
• CCNA with strong enterprise networking experience.
• Ability to review customer requirements and recommend solutions across Cisco, HPE/Aruba, Arist and other manufacturers.
• Foundational knowledge of networking concepts, hardware and related technologies.
• Ability to research product specifications and technical documentation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to communicate technical information clearly to technical and non-technical audiences.
• Strong organizational skills and ability to manage multiple priorities.
• Demonstrated customer-service orientation and cross-team collaboration.
• Commitment to continuously develop technical and product expertise.

Responsibilities

• Provide technical product support to Sales, Product Management, Operations, and customers for networking and data center products.
• Understand technical requirements and recommend configurations or solutions.
• Research product specifications and requirements to support customer needs.
• Troubleshoot product, equipment, configuration, and application issues and propose solutions.
• Assist with development of network/infrastructure solutions based on requirements and product capabilities.
• Provide guidance on current and legacy product lines.
• Support product selection with specifications and configuration guidance.
• Evaluate returned/damaged products and advise on resolution.
• Collaborate with Operations for testing and evaluation.
• Attend vendor training and expand knowledge of new technologies and product lines.
• Research and evaluate new products, technologies and vendors.
• Develop and deliver technical product information and training for internal teams and customers.
• Provide input to Marketing for product-related content.
• Develop cross-functional knowledge of Product Management processes.
• Maintain current knowledge of networking technologies and industry developments.
• Document findings, recommendations and configurations.
• Escalate complex issues to senior resources when needed.
• Perform other duties as assigned.

Skills

CCNA certification

Networking concepts

Troubleshooting

Communication of technical information

Problem solving

Cross-functional collaboration

Education

Associate degree in Networking/IT/CS/Engineering Technology

CCNP Enterprise certification

Tools

Cisco

HPE/Aruba

Arist

Job description

For more than 45 years, CXtec has helped organizations maximize the value of their IT investments. As North America’s largest secondary market network hardware provider, we deliver innovative, cost-effective IT solutions that help businesses extend the life of their technology. Today, we continue to provide creative IT lifecycle management solutions to organizations of all sizes around the world.

The Product Engineer provides technical product expertise and support to internal teams and customers, with a focus on networking, data center and related technology products. This position works closely with Product Management, Sales, Operations and customers to evaluate technical requirements, identify appropriate product solutions, troubleshoot product and configuration issues, and support the successful application of products within customer environments.

As a developing-level engineering position, the Product Engineer builds technical expertise across assigned product lines while handling increasingly complex product, configuration, and customer-support needs. The role is expected to develop broader product knowledge, stronger independent problem-solving capabilities, and the technical depth necessary for progression to Senior Product Engineer.

The hourly pay rate for this position is $34.62–$44.24. The actual salary offered will vary based on applicant’s relevant skills, education, experience, certifications and geographic location as well as other business and organizational needs.

Location: Syracuse, NY; Atlanta, GA; or Phoenix, AZ preferred. Remote opportunities may also be considered.

What You’ll Do

• Provide technical product support to Sales, Product Management, Operations, and customers for assigned networking, data center, and related technology products.
• Participate in customer and internal discussions to understand technical requirements and recommend appropriate product configurations, alternatives, or solutions.
• Research product specifications, compatibility, features, configurations, and technical requirements to support product and customer needs.
• Troubleshoot product, equipment, configuration, and application issues and recommend appropriate solutions or next steps.
• Assist with the development of network and infrastructure solutions based on customer requirements, product capabilities, availability, and cost considerations.
• Provide technical guidance regarding current and legacy product lines.
• Support product selection by providing specifications, compatibility information, configuration guidance, and technically appropriate alternatives.
• Assist with technical evaluation of returned, defective, or damaged products and provide guidance regarding appropriate resolution.
• Partner with Operations and technical teams to support product testing and evaluation when needed.
• Participate in vendor training and independently develop knowledge of new technologies, products, and product lines.
• Conduct product research and assist in evaluating new products, technologies, and vendors.
• Develop and deliver technical product information and training to internal teams and, as appropriate, customers.
• Provide technical input and subject-matter support to Marketing for product-related content and initiatives.
• Develop cross-functional knowledge of Product Management processes and assigned product categories.
• Maintain current knowledge of relevant networking and infrastructure technologies and industry developments.
• Document technical findings, recommendations, configurations, and solutions as appropriate.
• Escalate complex or high-risk technical issues to senior technical resources when appropriate.
• Perform other duties and responsibilities as assigned.

What you Bring

• Associate degree in Networking, Information Technology, Computer Science, Engineering Technology, or a related technical discipline, or an equivalent combination of relevant education, certifications, training, and experience.
• Three years of relevant technical experience in networking, infrastructure, technical support, product support, systems support, or a related technology environment.
• CCNA with strong enterprise networking experience.
• Ability to review customer requirements/BOM’s and recommend equivalent or alternative solutions across Cisco, HPE/Aruba, Arist and other manufacturers.
• Foundational knowledge of networking concepts, hardware, infrastructure, and associated technologies.
• Demonstrated ability to research and interpret product specifications and technical documentation.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to communicate technical information clearly to technical and non-technical audiences.
• Strong organizational skills with the ability to manage multiple priorities.
• Demonstrated customer-service orientation and ability to work effectively across teams.
• Ability and willingness to continuously develop technical and product expertise.

Preferred Qualifications

• CCNP Enterprise certification.
• Strong working knowledge of Layer 2/Layer 3 networking, BGP, OSPF, VLAN’s, VXLAN/EVPN, MLAG, STP, routing, switching, optics and high-speed ethernet.
• Experience designing, configuring and troubleshooting multi-vendor enterprise and data-center networks.
• Industry or manufacturer certifications related to networking, infrastructure, or assigned product technologies.
• Experience supporting networking or data center equipment.
• Experience working with enterprise networking manufacturers, products, or technologies.
• Experience providing technical support to sales teams or customers.

What We Offer

• Health insurance and prescription drug coverage
• Dental and Vision insurance
• Company-paid basic life and AD&D insurance and voluntary life options
• Company paid short and long-term disability and buy-up optionsCritical illness, accident and hospital indemnity insurance
• Flexible spending accounts
• Identity Theft & Fraud Protection
• Legal Insurance
• Pet insurance
• Traditional and Roth 401(k) retirement plan with company match
• Employee Assistance Program
• Tuition reimbursement
• Paid vacation, sick/personal days and holidays
• Flexible work arrangements

All offers of employment are conditional upon the successful completion and passing of a background check and drug test.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, religion, pregnancy, reproductive health decisions, sexual orientation, protected veteran or military status, sex, disability, marital or familial status, domestic violence victim status, gender identity or expression, predisposing genetic characteristics, criminal history or any other legally protected class. CXtec is committed to maintaining a workplace free from discrimination and providing reasonable accommodations as required by law.