Product Director, Access and Customer Experience, ICOTYDE PsO

6014-Janssen Biotech, Inc. Legal Entity; Horsham (PA); On-site; USD 140,000 - 190,000; Full time

Job summary

Johnson & Johnson in Horsham, PA is recruiting a Product Director, Access and Customer Experience, to shape ICOTYDE marketing strategy and omni‑channel plans that enhance patient and HCP experiences.

You will partner with Sales, HCP Marketing, Analytics, and external agencies to drive access initiatives, field execution, and patient fulfillment while reporting to the Group Product Director, Customer Experience and Market Development.

Qualifications

• Bachelor's degree in Life Sciences, Business, Marketing, or related field (MBA preferred).
• 5+ years in pharma/healthcare marketing, market access, patient experience, analytics/consulting, or related roles.
• Proven record planning and executing access or CX strategy, including navigating payer systems, reimbursement, field engagement, and fulfillment.
• Strong ability to translate data into insights, define actionable triggers, and optimize performance outcomes.

Responsibilities

• Access Strategy & Execution to drive ICOTYDE performance.
• Lead cross-functional alignment for access initiatives with Sales, HCP Marketing, and PECS.
• Lead sample strategy and execution.
• Omni-Channel & Insights: design integrated channel plans to promote ICOTYDE access and patient experience.
• Partner with analytics to define data-driven triggers and insights.
• Governance: develop and manage external access and fulfillment partnerships.

Skills

Strong communication

Cross-functional collaboration

Omnichannel marketing

Data-driven insights

Education

Bachelor's degree in Life Sciences, Business, Marketing, or related field

MBA preferred

Job description

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at jnj.com. As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Marketing Job Sub Function: Product Management Job Category: People Leader All Job Posting Locations: Horsham, Pennsylvania, United States of America

Job Description: Johnson & Johnson is recruiting for a Product Director, Access and Customer Experience, ICOTYDE PsO, located in Horsham, PA.

About Immunology

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Our Immunology team leads in the development of transformational medicines for immunological disorders and illnesses. You can influence where medicine is going by restoring health to millions of people living with immune diseases. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine

About the Role

You will shape ACx marketing strategy, including comprehensive adherence program, access and solution messaging, and omni-channel planning to elevate ICOTYDE's patient and HCP experience. In partnership with cross-functional teams and portfolio partners, including Sales, HCP Marketing, Analytics, PECS, and External Agencies, you'll optimize field execution, patient fulfillment, and access initiatives. This role will report to the Group Product Director, Customer Experience and Market Development.

Responsibilities

• Access Strategy & Execution
• Shape ACx marketing strategy, including comprehensive adherence program, access and solution messaging, targeting, and tactics to drive ICOTYDE performance
• Lead field-aligned strategy and resource deployment in collaboration with Sales, HCP Marketing, and PECS
• Lead sample strategy and execution
• Omni-Channel & Insights
• Design integrated channel plans (digital, peer-to-peer, field) to promote ICOTYDE access and ICOTYDE WithMe experience
• Partner with Prof Promo & Advanced Analytics to define data-driven triggers, access insights, and experience-boosting tactics
• Work with SIA team to convert data into strategic insights guiding execution
• Partnerships & Governance
• Lead implementation and governance of external access and fulfillment partnerships
• Develop, plan, and manage relationships with KOLs, practice staff, and peers through advisory boards, congresses, and education initiatives
• Fulfillment & Innovation
• Collaborate with PECS and Specialty Pharmacies to optimize solutions that improve patient access and fulfillment journeys
• Drive continuous improvement and innovation in ICOTYDE access offerings and patient support
• Cross-Functional and Portfolio Engagement
• Align with Sales, HCP & peer marketing, DTC, PECS, IPS, and external agencies to ensure strategic cohesion and consistent execution

Qualifications

• Bachelor's degree in Life Sciences, Business, Marketing, or related field (MBA preferred)
• Minimum of 5+ years in pharma/healthcare marketing, market access, patient experience, analytics/consulting, or related roles
• Proven record planning and executing access or CX strategy, including navigating payer systems, reimbursement, field engagement, and fulfillment
• Strong understanding of patient / customer journey design, HCP engagement, omnichannel channels, and payer dynamics
• Expert ability to translate data into insights, define actionable triggers, and optimize performance outcomes
• Demonstrated capability to lead and influence cross-functional teams in a matrixed organization
• Evidence of intellectual curiosity, long-range thinking, stakeholder alignment, and change management
• Strong written and verbal communication, project leadership, and ability to convene advisory boards and multi-stakeholder workshops

On-site presence 3 days/week in Horsham, PA, with up to 20% domestic travel

Preferred

Learning Aptitude towards AI/Tech: Demonstrated commitment to learning emerging technologies, such as AI, through exploration, iteration, and applying new tools over time

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers and internal employees contact AskGS to be directed to your accommodation resource.

At Johnson & Johnson,we believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented, treated, and cured,where treatments are smarter and less invasive, andsolutions are personal.Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity.Learn more at https://www.jnj.com/.