Reports to: Product Development Director
FLSA Status (Exempt / Non-Exempt): Exempt
Employment Type (Full Time / Part Time / Contract): Full Time
Position Summary
The Product Development Lead manages key customer accounts and oversees new product development projects from concept through first commercialization. This role serves as the primary day-to-day client contact, ensuring projects remain on schedule while coordinating cross-functional teams to deliver successful product launches.
Responsibilities
- Lead Product Development activities for assigned strategic client accounts.
- Serve as the primary customer contact for project execution.
- Manage project timelines, priorities, and deliverables.
- Coordinate activities between Product Development, R&D, Regulatory, Procurement, Operations, Quality, and Manufacturing.
- Manage sample requests, shipments, approvals, and customer evaluations.
- Review and maintain project documentation, formulas, specifications, BOMs, and commercialization records.
- Lead customer meetings and provide regular project status updates.
- Coordinate testing activities, including stability, compatibility, fill trials, and scale-up batches.
- Maintain accurate project information within Monday.com and SharePoint.
- Identify project risks and develop solutions to keep projects on schedule.
- Mentor and support Product Development Coordinators.
- Assist with customer presentations and innovation meetings.
- Other duties as assigned
Requirements & Qualifications
- Bachelor's degree in Chemistry, Cosmetic Science, Biology, Business, or related field preferred.
- 3–5 years of experience in cosmetic product development or project management.
- Experience managing multiple customer accounts simultaneously.
- Strong organizational and project management skills.
- Excellent communication and customer relationship skills.
- Ability to work cross-functionally in a fast-paced manufacturing environment.
- Onsite for client meetings, pilot batches, production support, and laboratory activities as needed.
- Occasional travel to Pleasant Prairie, WI facility and customer locations.
- Ability to lift up to 20 lbs.
- Occasional standing and walking in laboratory and manufacturing environments.
- 100% Vested 401(k) Contribution: The Company contributes 3% of your base salary into your 401(k) annually—no employee match required, and 100% immediately vested from day one.
- 100% Company-Covered Premiums: Life, Short-Term Disability, and Long-Term Disability premiums are 100% paid by the company.
- Comprehensive Healthcare: Medical, Dental, and Vision coverage, plus Flexible Spending Accounts (FSA) for healthcare and dependent care. Pet insurance is available as well.
- Time Off & Schedule: Paid Time Off (PTO) and Company-paid holidays.
- Production & Operations: 4-day workweek (10-hour shifts) with 3-day weekends every week!
- Professional Growth: Tuition reimbursement opportunities to support your ongoing learning and career path.
Equal Employment Opportunity Statement
Concept Labs is an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic under applicable law.