Product Design Manager- Core Card Experiences

Capital One; Richmond (VA); On-site; USD 150,000 - 171,000; Full time

Benefits offered by this job

Health benefits

Performance-based incentives

Job summary

Capital One is seeking a Product Design Lead for the Core Card Experiences team in a Manager-level IC role. You will own design strategy and delivery for multiple complex projects, coach junior designers, influence product roadmaps, and advance design culture and processes across the organization.

You will partner with product, engineering and business teams to deliver high-quality, scalable solutions for millions of cardholders, ensuring inclusive and user-centered experiences across all

Qualifications

• At least 5 years of experience in a Product Design role.
• At least 5 years of experience in design and prototyping tools such as Figma.
• Experience leading design projects or teams.
• Experience collaborating with product, tech and business partners.

Responsibilities

• Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders.
• Mentor and help mature the overall product design practice at Capital One.
• Influence product strategy through human-centered design and research insights.
• Collaborate across lines of business to drive decisions and outcomes.
• Present work to senior leadership and communicate the design rationale clearly.

Skills

Product Design Expertise

Leadership

Human-Centered

Business-Focused

Problem-Solving

Collaboration

Communication

Tools

Figma

Job description

At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We’re succeeding because they’re succeeding.

Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we’re on a quest to change banking for good.

We’re seeking a Product Design Lead to play a pivotal role on the Core Card Experiences team, shaping the tools millions of cardholders rely on to manage and grow their accounts. As a Manager-level IC, you will own design strategy and delivery for multiple complex projects, coach junior designers, influence product roadmaps, and invest in design team culture and processes. This role is a great fit for someone who excels at moving from big-picture thinking to execution, champions a high bar for experience quality, and thrives in cross-disciplinary collaboration.

Card is the largest revenue source for Capital One. However, many people don’t understand key concepts around credit, how to use it wisely and how to use it to build a better financial future. In this role, you will oversee the customer and associate facing experiences that help make our biggest business thrive.

Role Expectations

As a Product Designer, you’ll combine your craft expertise and leadership skills with an understanding of our customers and the business to co-create innovative solutions to complex problems and influence product strategy.

Here are some of the expected competencies for this role:

• Product Design Expertise: Demonstrate a high degree of skill in product design, leveraging a variety of skills across interaction, visual and service design; in collaboration with cross-functional partners, inform the use of appropriate tools, platforms, frameworks and design systems and creates artifacts that may include journey maps, blueprints, high-fidelity designs and prototypes
• Leadership: Lead design projects, directing and delegating work for more junior team members and building strong partnerships with cross-functional stakeholders while also mentoring and helping to mature the overall product design practice at Capital One
• Human-Centered: Effectively navigate the needs of partners and stakeholders, leveraging critical-thinking skills that factor in data, research insights, scalability and tech constraints, while ensuring the team focuses on customer-centered solutions and inclusive design
• Business-Focused: Demonstrate proficiency with products and processes and apply relevant insights on customers, competitors and broader market trends to business challenges that shape a shared point of view for your team, partners and stakeholders
• Problem-Solving: Demonstrate a solid understanding of tech, data capabilities and emerging technologies and use this knowledge to inform your work and help your cross-functional team move faster and navigate technical limitations in service of the impactful solutions
• Collaboration: Leverage a rich network of partnerships across lines of business and the organization to foster collaboration and share solutions, incorporating cross-functional perspectives to bridge gaps in information and drive product strategy
• Communication: Present work across levels and job functions using a human-centered approach that integrates design frameworks, data and research insights to articulate a compelling point of view that influences strategic decision-making and direction at senior levels

The ideal candidate has a strong portfolio demonstrating your leadership, process, results and impact.

Basic Qualifications

• At least 5 years of experience in a Product Design role
• At least 5 years of experience in design and prototyping tools such as Figma

Preferred Qualifications

• At least 6 years of experience in a Product Design role
• At least 6 years of experience in design and prototyping tools such as Figma
• Experience working with and contributing to an established design system
• Experience collaborating with product, tech and business partners
• Experience leading design projects or teams
• Experience working in heavily regulated, data heavy problem spaces

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Salary

McLean, VA: $164,800 - $188,100 for Manager, Design

New York, NY: $179,700 - $205,100 for Manager, Design

Richmond, VA: $149,800 - $171,000 for Manager, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).