Product Design Lead, IT

Rippling; San Francisco (CA); Sur place; USD 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Equity

Résumé du poste

Rippling is seeking a Product Design Lead for the IT domain to shape an AI-native platform that unifies identity, devices, inventory, and governance across the Rippling stack. You’ll translate complex IT workflows into clear, scalable experiences used by admins, security teams, CIOs, and employees.

In this highly collaborative role, you’ll own the design strategy, mentor designers, partner with product and engineering, and drive end-to-end execution from discovery through launch while

Qualifications

• 8+ years of end-to-end product design experience shipping complex, high-impact products.
• Portfolio demonstrating strong product judgment, systems thinking, and craft.
• Experience designing technically complex products with deep workflows, permissions, edge cases, platform dependencies, or enterprise-grade controls.
• Technical curiosity and fluency, including comfort working with engineers on AI systems and related concepts.
• Strong interaction and visual design skills with ability to move between vision and execution.
• Relentless customer focus with domain expertise from research and customer feedback.
• Excellent communication and storytelling, from async writing to presentations.
• High ownership and bias toward action, shipping coherent experiences quickly.

Responsabilités

• Define long-term design vision for Rippling IT, evolving a set of product areas into a cohesive AI-native platform.
• Work at multiple altitudes: shape domain strategy, identify high-leverage customer problems, influence roadmaps, and sweat end-to-end details.
• Lead design for new product bets from discovery through product-market fit with customer insight and fast iteration.
• Design holistic experiences for IT admins, security teams, CIOs, and employees, balancing control with usability.
• Partner with Product and Engineering to translate ambiguous problems into simple, powerful experiences.
• Define patterns and interaction models to make Rippling IT cohesive and scalable across products.
• Use AI and prototyping tools to accelerate exploration and prototype new IT workflows.

Connaissances

End-to-end design

Systems thinking

Enterprise-grade design

AI familiarity

Interaction design

User research

Communication

Ownership

Description du poste

About the role

At Rippling, design is central to our mission to free smart people to tackle hard problems. We build products that automate the operational complexity of running a business, from HR and payroll to IT and finance, so our customers can focus on what matters most.

As a Product Design Lead on the IT team, you’ll help shape one of Rippling’s fastest-growing businesses and most important strategic investments.

IT is one of the most complex systems inside a company, and one of the most critical. Employees need the right devices, apps, permissions, and support without friction. IT teams need security, compliance, governance, and control across a stack that keeps expanding with data, AI tools, and automated agents. Rippling IT unifies identity, devices, inventory, support, AI governance, and compliance on one platform and one data graph, so policy can be set once and enforced everywhere.

You’ll shape the design strategy for this domain, craft north-star experiences, and define the systems that make complex IT workflows AI-native, intuitive, sharp, and scalable. Success in this role requires a designer who thrives in ambiguity, develops deep customer and domain expertise, and brings clarity to systems with many dependencies. You’ll partner closely with product, engineering, research, data, go-to-market, and customer-facing teams to turn ambitious product bets into cohesive experiences across Rippling’s platform.

What you will do

• Help define the long-term design vision for Rippling IT, evolving a set of powerful product areas into a cohesive, AI-native platform for identity, devices, inventory, support, governance, and compliance.
• Work at multiple altitudes: shape domain strategy, identify high-leverage customer problems, influence roadmap priorities, and sweat the end-to-end details of flows, states, edge cases, and visual polish.
• Lead design for new product bets from discovery through early product-market fit, using customer insight, data, prototyping, and fast iteration to learn where Rippling can uniquely win.
• Design holistic experiences for IT admins, security teams, CIOs, and employees, making complex workflows feel intuitive without losing the control and depth advanced customers need.
• Partner closely with Product and Engineering to turn ambiguous, technically complex problems into simple, powerful product experiences that ship.
• Define patterns and interaction models that make Rippling IT feel complete, cohesive, and scalable across products, rather than a collection of disconnected tools.
• Use AI and prototyping tools to accelerate exploration, pressure-test ideas, and design the next generation of proactive, intelligent IT workflows.

What you will need

• 8+ years of end-to-end product design experience shipping complex, high-impact products from concept through launch, then iterating based on what you learn.
• A portfolio that shows strong product judgment, systems thinking, and craft: you can turn messy, ambiguous domains into intuitive, high-quality experiences.
• Experience designing technically complex products with deep workflows, permissions, edge cases, platform dependencies, or enterprise-grade controls.
• Technical curiosity and fluency, including comfort working closely with engineers on AI systems, platform primitives, model behavior, evals, agentic workflows, MCPs, or related technical concepts.
• Strong interaction and visual design skills, with the ability to move fluidly between long-term vision, systems-level thinking, and the detailed execution needed to ship polished product experiences.
• Relentless customer focus, with a habit of building domain expertise through research, customer conversations, product data, and go-to-market feedback.
• Excellent communication and storytelling, from crisp async writing to persuasive presentations that align teams around ambiguous problems and difficult tradeoffs.
• High ownership and bias toward action: you move quickly with Product and Engineering, unblock dependencies, and ship coherent experiences without sacrificing quality or user trust.

Additional Information

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [e-mail]

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee’s role.

This role will receive a competitive salary + benefits + equity. The salary for US-based employees will be aligned with one of the ranges below based on location; see which tier applies to your location here.

A variety of factors are considered when determining someone’s compensation-including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.