Product Consultant

Socket.dev; Georgia; Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health Insurance

401(k) with company match

Paid Time Off

Job summary

PrismHR is seeking a Product Consultant to join the Professional Services Team. You will implement new customers and advise existing ones on software and industry best practices, guiding projects from start to finish with expertise in PEO/ASO/Staffing and payroll.

You will independently lead multiple implementations, document requirements, and deliver robust solutions in an Agile environment, ensuring customer success and satisfaction across engagements.

Qualifications

• 5+ years’ experience with PEO/ASO/Staffing, Payroll and Implementation software.
• Ability to work independently and solve complex problems.
• Excellent verbal and written communication skills with strong presentational abilities.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Experience defining and documenting workflows and processes.
• Strong technical inclination with a desire to learn continuously.

Responsibilities

• Own the customer relationship to understand business requirements and provide best-practice guidance for PrismHR implementations from both technical and industry perspectives.
• Document requirements using cases in functional design documents and statements of work describing project scope, assumptions, deliverables and hours.
• Manage multiple projects to ensure deliverables meet quality standards and customer expectations.
• Design and execute complex merges and customer processes; deliver presentations remotely and in person.

Skills

Communication skills

Presentation skills

Independent work

Problem solving

Job description

About Us

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire" lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just st Practices for the PrismHR core platform. technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.

Job Summary

PrismHR creates exceptional software and services, empowering human resource outsourcing service providers such as Professional Employer Organizations (PEOs), Administrative Service Organizations (ASOs), and Staffing Companies, to deliver world-class HR, Benefits and Payroll, to small and medium-sized businesses.

The position of Product Consultant, as part of the PrismHR Professional Services Team, is responsible for implementing new customers and consulting existing customers on software/industry Be PrismHR Consultants independently lead customers through successful implementations and projects by providing industry expertise and product best practice guidance. Knowledge of PEO/ASO/Staffing, Benefits/Payroll and Technical background is crucial.

Specific Duties and Responsibilities

Own the customer relationship to understand their business requirements and provide best practice guidance to customers as how-to best implement PrismHR solutions from both a technical and industry perspective Documentation of requirements using cases in functional design documents - understanding Statements of Work describing project scope, assumptions, deliverables and estimated hours/schedule for project Responsible for maintaining all documentation and detailed notes related to the customer project, Communicating proactively and regularly with management regarding project status Independently manage multiple projects to ensure all deliverables meet established quality standards and Customer expectations Work with a cross functional team to develop and implement robust solutions in an Agile environment Design and execute complex merges and customer processes Deliver presentations (remotely and in person) to customers at PrismHR and industry events

Required Education & Experience

5 years’ experience PEO/ASO/Staffing, Payroll and Implementation software Ability to work independently and understand and solve complex problems Excellent verbal/written communication skills, strong presentation skills Ability to prioritize and handle multiple tasks and projects in a fast-paced environment Experience defining and documenting workflows and processes Strong technical inclination, and a desire to learn continuously

Benefits

• Health Insurance: Medical, dental, and vision coverage
• Retirement Plan: 401(k) with company match
• Paid Time Off: PTO, Holidays, Parental leave and Sick Leave provided as required by applicable state la
• Other Benefits: Life insurance, short term disability, long term disability, employee assistance program (EAP), flexible spending account (FSA), health savings account (HSA), Identity theft protection, critical illness, accident, cancer, hospital protection, legal and pet insurance.

Diversity, Equity and Inclusion Program/Affirmative Action Plan

We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about our roles but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affiantive Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: [e-mail]. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.