Product Business Analyst - Client Identity & Entitlements Platforms

Depository Trust & Clearing Corporation; Tampa (FL); Hybrid; USD 95,000 - 135,000; Full time

Benefits offered by this job

Health insurance

Life insurance

Pension plan

Paid Time Off

Hybrid work model

Job summary

Depository Trust & Clearing Corporation in Tampa, Florida, seeks a Product Business Analyst to bridge Product, technology SMEs, and stakeholders, documenting and delivering business requirements for Client Engagement Platforms. You will work with the Enterprise Digital Solutions team, Product Owner, Operations, UX, and Technology to ensure product strategy aligns with user needs and technical capabilities.

The role requires senior-level organization, exceptional communication, and hands-on

Qualifications

• Minimum of 6 years of related experience.
• Bachelor's degree preferred or equivalent experience.

Responsibilities

• Act as central coordination across users, SMEs, technology, and business/product teams to support related projects.
• Build relationships to identify risks/dependencies and ensure action items are clearly defined, assigned, and escalated.
• Consult with business users to elicit requirements via interviews, analysis, workshops, surveys, and use cases.
• Advocate the voice of the client within the squad.
• Support operational readiness planning and execution through content for client distribution, learning centers, and firm platforms.
• Strong communication for cross-functional and global teams.
• Familiarity with Agile backlog management and prioritization.
• Participate as a core squad member in daily stand-ups and agile ceremonies.
• Assist in prioritizing and tracking BRDs and JIRA stories.
• Embed risk and controls into daily duties and escalate appropriately.
• Support the program/project manager to deliver outcomes.
• Prioritize tasks, manage time, meet deadlines.

Skills

Agile methodologies

JIRA

Communication

Stakeholder management

Requirements gathering

Product ownership

Cross-functional collaboration

Education

Bachelor's degree preferred

Tools

JIRA

Excel

PowerPoint

Business Process Mapping tools

Job description

Are you ready to make an impact at DTCC?

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The Impact you will have in this role:

The Product Business Analyst serves as the central point of contact between Product, technology subject matter experts, and stakeholders to document, analyze, validate, and deliver business requirements for Client Engagement Platforms. As part of the Enterprise Digital Solutions team, this role works directly with the Product Owner and collaborates closely with Operations, UX, and Technology to ensure product strategy aligns with user needs, operational realities, and technical capabilities. Success in this role requires exceptional organizational and communication skills and proven experience managing complex, cross-functional initiatives. The ideal candidate should have hands‑on experience writing JIRA user stories and applying Agile methodologies. The Product Business Analyst partners with business stakeholders to plan, prioritize, and refine requirements, ensure strategic alignment, identify risks and dependencies, and consistently bring the voice of the client into every phase of product development.

Your Primary Responsibilities:

• Act as the central point of coordination across users, subject matter experts, technology, and business and product teams to support related projects
• Build and maintain strong relationships with key partners to identify risks, dependencies, and alignment needs to ensure action items are clearly defined, assigned to owners, and escalated in a timely manner
• Consult with business users and collaborate with them for eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, business analysis, and workflow analysis
• Maintain a client‑centric and operationally efficient mindset to the squad by representing and advocating for the voice of the client (internal and external) within the squad
• Support operational readiness planning and execution through creation of content for client distribution, learning centers, and firm platforms
• Effective communication skills with experience with cross‑functional and global teams
• Familiarity with Agile backlog management, intake prioritization, and cross‑team dependency coordination
• Participating meaningfully as a core member of the squad, including attending daily stand‑up, grooming sessions and other agile ceremonies
• Assist in prioritizing, planning, executing, and tracking BRDs and JIRA stories for all relevant projects
• Aligns risk and control processes into day‑to‑day responsibilities to monitor and mitigate risk; escalates appropriately
• Support the program or project manager as needed to deliver outcomes
• Prioritize tasks, manage time effectively, and meet deadlines

Qualifications:

• Minimum of 6 years of related experience
• Bachelor's degree preferred or equivalent experience

Preferred Skills:

• Experience with Identity and Access Management systems
• Experience engaging directly with clients in a professional, customer focused capacity

Talents Needed for Success:

• Hand on knowledge and experience in Agile ways of working (Scrum) is required for this role
• Proven experience in Business Analysis or Product Ownership roles in the past
• Proficient with JIRA, Excel, PowerPoint, and Business Process Mapping tools is a must have for this role
• Strong attention to detail and a high degree of accuracy in delivering outputs within deadlines
• Excellent communication, strong interpersonal skills and experience in presenting to senior leadership in the organization

The salary range is indicative for roles at the same level within DTCC across all US locations. Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.