Product Associate - Voice IVR

JPMorgan Chase & Co.; Plano (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

JPMorgan Chase & Co. in Plano, TX, is seeking a Product Associate in Voice to support the product strategy and roadmap.

You will work with experienced product managers and cross-functional partners to define user workflows and deliver AI-enabled solutions that enhance customer experiences. In this fast-paced role, you will analyze product performance, contribute to discovery, and assist in planning and execution of initiatives.

Qualifications

• 2+ years of experience in product management, project management, or a relevant domain area.
• Emerging knowledge of data analytics and data literacy.
• Basic experience with data analysis and visualization tools (e.g., Excel, SQL).
• Strong communication skills (verbal, written).
• High attention to detail and organization abilities.

Responsibilities

• Supports the development of our product strategy and roadmap.
• Collects and analyzes metrics on product performance to inform decision-making.
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals.
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches.
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value.
• Monitor industry trends and competitor offerings to inform product direction.

Skills

Product management

Data analytics

SQL

Excel

Communication

Attention to detail

Self-motivated

JIRA

Tools

JIRA

Job description

Join our collaborative environment, where you\'ll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don\'t miss this opportunity to be part of a dynamic team and promote innovation in customer experiences.

As a Product Associate in Voice, you play a crucial role in supporting the product development process and contributing to the discovery of innovative solutions that address customer needs. Working closely with the product management team and cross-functional partners, you contribute your skills and insights to help ensure the success of our product offerings. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences. You\'ll support the planning, development and execution of our product strategy and roadmap. You\'ll work closely with product managers and cross-functional teams to identify user needs, analyze product performance, and contribute to the delivery of AI-enabled, innovative products and solutions. This role offers the opportunity to learn, grow, and make a tangible impact on our products and customer experiences as a valued single contributor.

Job responsibilities

• Supports the development of our product strategy and roadmap
• Collects and analyzes metrics on product performance to inform decision-making
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
• Monitor industry trends and competitor offerings to inform product direction

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Developing knowledge level of the product development life cycle
• Exposure to product life cycle activities including discovery and requirements definition
• Emerging knowledge of data analytics and data literacy
• Basic experience with data analysis and visualization tools (e.g., Excel, SQL, etc)
• Strong communication skills (verbal, written)
• High attention to detail and organization abilities
• Self-motivated with innovative spirit and a continuous development mindset

Preferred qualifications, capabilities, and skills

• Familiarity with customer journey mapping, process improvement and design thinking
• Familiarity with voice AI, IVR and contact center solutions
• Proficiency with Agile project delivery tools (e.g., JIRA)
• Experience in financial services, fintech, regulated industry, or home lending operations
• Ability to manage multiple priorities in a fast-paced environment
• Experience supporting more than one CCB Operations Function/Line of Business

Additional Information

• Visa sponsorship is not available for this position
• Work schedules will be full-time in office, on a 40-hour per week schedule.