Product Analytics - Developer Experience, Bridge

Monograph; New York (NY); On-site; USD 162,000 - 242,000; Full time

Benefits offered by this job

Equity

Bonus

401(k) plan

Medical benefits

Wellness stipend

Job summary

Bridge seeks a Product Analyst to own data strategy for customer experience, focusing on payments quality and product experience. You’ll build pipelines, quantify business impact, and drive decisions with end-to-end analytics.

You’ll work across Product, Engineering, and Support to ship improvements and monitor outcomes from dashboards and self-serve tools. This high-ownership role demands independent problem solving, strong SQL, Databricks, Python basics, and clear communication to technical

Qualifications

• 6+ years as a data analyst or similar analytics role in payments/fintech.
• Strong SQL skills and data modeling in a modern warehouse/l lakehouse.
• Hands-on experience building data pipelines and ETL with version control.
• Ability to independently investigate problems and recommend solutions.
• Experience building dashboards and communicating insights to stakeholders.
• Capable of owning a focal area with minimal oversight.
• Excellent written and verbal communication for technical and non-technical audiences.

Responsibilities

• Own data needs for your focal area end-to-end and drive metrics.
• Analyze payments quality signals to identify friction and business impact.
• Analyze product/UX data to improve customer journey.
• Design, build, and maintain data pipelines and ETL processes.
• Write production SQL and pipeline code in Databricks with GitHub version control.
• Build dashboards and self-serve tools for cross-functional monitoring.
• Partner with Product, Engineering, Support/Operations to translate findings into improvements.
• Flag emerging issues in payments quality or product experience early.
• Continuously improve data quality, docs, and tooling as Bridge scales.

Skills

SQL

Databricks

Data analysis

Dashboards

GitHub

Python

Tools

Databricks

GitHub

Job description

Who we are

About Bridge

We're creating an entirely new payments platform, built with stablecoins, to simplify global money movement. Bridge enables faster, cheaper payments and borderless access to dollars via stablecoins. Through our APIs, businesses can send and receive funds across borders faster / cheaper vs. SWIFT and other fiat-only rails. Our virtual accounts enable international consumers and businesses to easily access, store and spend US dollars. Our payouts infrastructure enables platforms to disburse USD to anyone globally. We believe many trillions of dollars will move and settle through stablecoin payment rails. Bridge is pulling this future forward.

We have a small team of people who have previously built financial infrastructure at some of the world's leading companies (Coinbase, Stripe, Square, Brex, Upstart, DoorDash, Airbnb) and each and every one of them chose Bridge because they fundamentally believe that stablecoins will be a critical piece of financial infrastructure that allows for the improvement of global money movement.

What you’ll do

We are looking for a Product Analyst to join our Data team at Bridge. You'll own the data strategy for customer experience at Bridge, spanning two closely linked areas:

• Payments quality - transaction speed, uptime/reliability, error rates, and support ticket trends across our payment rails and products.
• Product experience - how customers interact with Bridge's dashboard, onboarding flows, and other surfaces, and where friction is costing us adoption or trust.

This focus area may shift over time as the business evolves, and we're looking for someone who can adapt their scope accordingly - spinning up their knowledge of different product areas, creating new analyses and instrumentation as priorities emerge or change.

This is a high-ownership seat: you'll be the primary data voice for your focal area, expected to identify what matters, build the pipelines and analysis to prove it, and drive decisions from insight through to shipped outcomes - with real latitude to define how you get there.

Responsibilities

• Own the data needs for your focal area end-to-end: define and refine the right metrics, build the pipelines to source them, and drive them into decisions - without needing significant hand-holding.
• Analyze payments quality signals (latency, uptime, failure/error rates, support ticket volume and themes) to identify where customers are experiencing friction and quantify the business impact.
• Analyze product and UX data (dashboard usage, onboarding funnels, feature adoption) to find opportunities to improve the customer journey.
• Design, build, and maintain robust, well-documented data pipelines and ETL processes that make customer experience data easy to access, trust, and query across the company.
• Write and maintain production-quality SQL and pipeline code in Databricks, with work version-controlled and reviewed via GitHub.
• Build and maintain dashboards and self-serve tools that let Product, Engineering, and Support teams monitor customer experience metrics without depending on ad hoc requests.
• Partner cross-functionally with Product, Engineering, and Support/Operations to translate findings into concrete product and process improvements.
• Proactively flag emerging issues or trends in payments quality or product experience before they become customer-facing problems.
• Continuously improve data quality, documentation, and tooling for your focal area as Bridge's product and scale evolve.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of experience as a data analyst or in a similar analytics role, ideally at a payments, fintech, or high-growth technology company.
• Excellent SQL skills, with experience querying and modeling data in a modern warehouse/lakehouse environment (e.g., Databricks).
• Hands-on experience building and maintaining data pipelines and ETL processes, and comfort working with version control (GitHub) as part of a technical workflow.
• Strong analytical and diagnostic skills - able to independently investigate a problem, identify root cause, and turn findings into a clear recommendation.
• Experience building dashboards and visualizations that communicate insights clearly to both technical and non-technical stakeholders.
• Demonstrated ability to work independently, take ownership of a focal area, and manage multiple concurrent priorities with minimal oversight.
• Strong written and verbal communication skills, with the ability to explain technical or data-driven findings to non-technical audiences.

Preferred qualifications

• Experience analyzing payments data specifically (transaction quality, uptime/reliability, support ticket trends) or product/UX data (onboarding, dashboard engagement, funnels).
• Programming experience (e.g., Python) and familiarity with data manipulation libraries (e.g., pandas).
• Experience working in a fast-paced startup or high-growth environment where priorities and scope shift with the business.

In-office expectations

Office-assigned Stripes in most of our locations are currently expected to spend at least 50% of the time in a given month in their local office or with users. This expectation may vary depending on role, team and location. For example, Stripes in Stripe Delivery Center roles in Mexico City, Mexico, Bengaluru, India, and Dublin, Ireland work 100% from the office. Also, some teams have greater in-office attendance requirements, to appropriately support our users and workflows, which the hiring manager will discuss. This approach helps strike a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility when possible.

Pay and benefits

The annual US base salary range for this role is $161,600 - $242,400. For sales roles, the range provided is the role's On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate's experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart - especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Please find our California applicant personal information notice here.

• Company: Bridge
• Team: Money Movement and Storage
• Office locations: New York, San Francisco Bridge HQ
• Employment type: Full time