Product Analyst, POS

Topgolf Payroll Services; Dallas (TX); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Free Play & ½ price food

Health, dental, vision, 401(k) team-mb

Free mental well-being platform

Job summary

Topgolf is seeking a Product Analyst to support our POS product team in Dallas. You will translate business and venue needs into clear requirements, support day-to-day POS issues, and drive continuous improvement of the POS platform across venues.

Collaborate with the POS Product Owner to gather requirements, analyze support tickets, write user stories and acceptance criteria, assist testing, and coordinate UAT with venue stakeholders.

Qualifications

• 2-7 years of experience in POS development, configuration, or support in restaurant/retail/hospitality environments.
• Strong troubleshooting to distinguish issues across POS, integrations, or downstream systems.
• Ability to translate technical needs into clear requirements and user stories.

Responsibilities

• Partner with the POS Product Owner to gather, document, and prioritize POS enhancements, integrations, and fixes.
• Analyze POS support tickets and incident trends to identify recurring issues and opportunities for improvement.
• Translate business and venue needs into clear user stories, acceptance criteria, and functional specs.
• Support testing and validation of new POS features, including UAT coordination with venue stakeholders.
• Escalate complex POS issues and drive resolution with engineering, support, and vendors.
• Monitor POS system performance and data quality, flagging anomalies affecting transactions, inventory, or reporting.
• Maintain product documentation, release notes, and training materials for internal teams and field stakeholders.
• Assist venue rollouts and POS configuration changes, ensuring changes are tested and communicated before go-live.
• Help prioritize and maintain the POS product backlog alongside the Product Owner.

Skills

POS experience

Troubleshooting

SQL reading

Documentation

User stories

Agile

Communication

Tools

Toast

Aloha

Micros

Job description

We're looking for a Product Analyst to support our Point of Sale (POS) product team. You'll work closely with the POS Product Owner to translate business and venue needs into clear requirements, support day-to-day POS issues, and help drive continuous improvement of the POS platform across all venues. This role is a strong fit for someone who has spent real time in the trenches with POS systems, whether building them, configuring them, or supporting the people who use them every day, and who wants to move deeper into product-facing work.

What You'll Do

• Partner with the POS Product Owner to gather, document, and prioritize requirements for POS enhancements, integrations, and fixes
• Analyze POS support tickets and incident trends to identify recurring issues, root causes, and opportunities for product improvement
• Translate business and venue operations needs into clear user stories, acceptance criteria, and functional specifications
• Support testing and validation of new POS features and releases, including UAT coordination with venue stakeholders
• Serve as an escalation point for complex POS issues, working with engineering, support, and vendor teams to drive resolution
• Monitor POS system performance and data quality, flagging anomalies that could affect transactions, inventory, or reporting
• Maintain and update product documentation, release notes, and training materials for internal teams and field stakeholders
• Support venue rollouts and POS configuration changes, ensuring changes are tested and communicated before going live
• Help prioritize and maintain the POS product backlog alongside the Product Owner

What You’ll Bring

• 2-7 years of experience in POS development, POS configuration, or POS support (restaurant, retail, or hospitality environments preferred)
• Strong troubleshooting skills, with the ability to identify whether an issue originates in the POS system, an integration, or downstream
• Experience working with POS platforms such as Toast, Aloha, Micros, or similar systems
• Comfort reading and interpreting data (SQL knowledge a plus) to spot trends and support root cause analysis
• Ability to translate technical issues into plain language for non-technical stakeholders, and business needs into clear requirements for technical teams
• Strong written and verbal communication skills; comfortable working directly with venue operations, support, and engineering teams
• Detail-oriented and organized, with experience managing multiple requests or tickets at once
• Experience with agile or product development processes (backlog grooming, user stories, sprint planning) is a plus

BENEFITS

• Free Play & 1/2 price food!
• Health, dental, vision, 401(k) team member match, free mental well-being platform - and that's just for starters for those who qualify.
• View team member benefits here.

ADA

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve. Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

We could list all the perks & benefits that are uniquely Topgolf, but we bet you prefer to hear what it's like to work here directly from Team Members. Have at it, Check out reviews, culture scores, awards, and so much more.

Our Promises to our Team Members

• A PLAYFUL ENVIRONMENT where you can make new friends
• A SAFE PLACE where you can BE YOUR FULL SELF every day
• CLEAR DIRECTION and tools to do your job
• An opportunity TO LEARN & GROW
• To LISTEN & ACT when you speak up
• We will NEVER STOP IMPROVING

Dealing with some stuff? We offer FREE Mental Health Benefits for everyone.