Product Analyst - GA - On Site

PrismHR; Duluth (GA); On-site; USD 80,000 - 110,000; Full time

Job summary

PrismHR is seeking a Product Analyst to join the ExecuPay platform and support Product Managers and Designers in delivering customer-focused solutions. You will draft user stories, PRDs, and specifications, using AI tools to accelerate analysis while ensuring accuracy and business value.

You will collaborate with UX, Engineering, and Support, translate business needs into a prioritized backlog, and contribute to platform modernization across the Shared Technology team.

Qualifications

• 2-4 years of Business Analyst, Product Management, or equivalent experience.
• In-depth knowledge of Payroll and HR concepts for service bureaus and SMBs.
• Experience working with Product Managers and UX Designers.
• Excellent written/verbal communication and organizational skills.
• Strong balance of business acumen and technical aptitude.
• Experience with HR platforms and core functionality: Payroll, HR, Benefits Administration, Time & Attendance, Compliance & Tax, Reporting.
• Ability to read API documentation and JSON payloads; basic SQL is a plus.
• Hands-on experience using AI tools to draft requirements, synthesize research, or build prototypes.
• Understanding of handling sensitive employee and payroll data with approved enterprise AI tools.
• Experience in Agile environments and ceremonies; ability to facilitate Scrum events.

Responsibilities

• Support Product Manager with product coverage and tactical activities related to ExecuPay.
• Develop User Stories to a 'Ready for Development' state using AI for drafting and reviewing outputs.
• Draft PRDs and specifications with the Product Manager using AI tools.
• Build rapid prototypes with AI tools to test concepts with customers and stakeholders.
• Capture requirements and translate business needs into a prioritized backlog (Epic > User Stories > Acceptance Criteria).
• Synthesize client feedback, enhancement requests, and product usage data into prioritization themes.
• Conduct competitive and market analysis in the HCM space using AI-assisted research.
• Maintain Jira metadata for AI-enabled reporting and backlog health.
• Collaborate with PMs and the development team on SME-related payroll/HR topics.
• Lead UAT and coordinate with Development and QA to ensure acceptance criteria are met.
• Coordinate with parallel Shared Technology teams to align cross-team work.
• Work with Technical Documentation on changes and communications.
• Support Support/Professional Services in triaging issues and identifying enhancements.
• Assist other delivery teams on special projects as needed.

Skills

Payroll/HR concepts

Product Management

UX collaboration

Agile/Scrum

API/JSON understanding

Data analysis

Communication

AI tool usage

Tools

Jira

Claude AI

SQL basics

Job description

About Us

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire" lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.

About Us

PrismHR is the leading payroll, benefits, and HR software for Human Resource Outsourcing (HRO) organizations, including Professional Employer Organizations (PEOs) and Administrative Service Organizations (ASOs). Powering more than 80,000+ companies, 2.5 million worksite employees, and $85 billion in payroll processed annually, PrismHR is the most efficient, reliable, and scalable software solution to help PEOs and ASOs grow and prosper. The PrismHR platform is a complete, integrated HR solution supporting the full "hire-to-retire" lifecycle of HR services. And PrismHR provides a wide range of additional resources that go beyond just technology and support: PrismHR SEEDS sales and marketing program, the annual PrismHR LIVE Conference, and numerous learning opportunities throughout the year are all designed specifically to help PrismHR customers grow their business.

Job Summary

• Are you interested in a company that is helping transform the HCM software industry?
• Are you looking for an opportunity to join a high-performing product and design team?
• Do you have a history of successfully partnering with Product Managers, Designers, and Engineers to better understand and solve customer problems while driving strategic business initiatives?
• Are you detail-oriented and enjoy breaking down complex concepts into actionable components?
• Have you successfully collaborated with industry subject matter experts to capture the details needed to solve customer problems?
• Do you have a high level of empathy toward customer and user challenges?
• Do you already use AI tools in your daily work and know when the output needs a second look?
• Would you be excited to be part of a platform evolution that opens new market opportunities?
• Are you a continuous learner who is always looking to elevate your skills and knowledge?

If so, we would love to talk with you.

At PrismHR, we're excited to grow and evolve our industry-leading ExecuPay platform to meet customer needs and win in the market. This begins with the continued expansion of our Shared Technology and Product Management team.

One area of growth is the Product Analyst function within the team, complementing Product Managers and Designers to ensure Engineering receives the right level of detail needed for successful execution. As a Product Analyst, you will effectively take on responsibilities that overlap traditional Business Analyst and Product Owner positions.

We view the Product Analyst role as critically important to building a better product and essential to powering our platform modernization efforts into the future.

AI is a standard part of how our product team works. We use it to draft user stories and PRDs, build prototypes, synthesize customer feedback, and conduct market research. AI accelerates drafting and analysis, while product judgment drives the final decisions.

Specific Duties And Responsibilities

• Primary function of the Product Analyst role is to support the Product Manager by providing product coverage and assisting with tactical activities related to the ExecuPay team.
• Partner with Product Managers to develop User Stories to a "Ready for Development" state, using AI tools to draft stories and acceptance criteria while reviewing all output for accuracy before it reaches the team.
• Use AI tools to help draft Product Requirements Documents (PRDs) and specifications with the Product Manager.
• Build rapid prototypes with AI tools to test concepts with customers and stakeholders before engineering resources are committed.
• Partner with Product Managers and UX teams during discovery to capture requirements and translate business and customer needs into a prioritized product backlog (Epic > User Stories > Acceptance Criteria).
• Use AI to synthesize client feedback, enhancement requests, support signals, and product usage data (Pendo or similar platforms) into themes that inform prioritization.
• Support regular competitive and market analysis across the HCM landscape using AI-assisted research.
• Partner with Product Managers on backlog health and maintenance, including consistent Jira metadata to ensure AI tools and reporting operate from accurate data.
• Partner with Product Managers with research and validation of reported issues.
• Partner with Product Managers and the development team by providing subject matter expertise related to Payroll and HR.
• Lead User Acceptance Testing (UAT) and maintain close coordination with Development and QA teams to ensure acceptance criteria are met.
• Maintain close coordination with parallel Shared Technology delivery teams to drive cross-team collaboration, awareness, and communication of product overlap.
• Partner with Product Managers and the Technical Documentation team to ensure product changes are clearly defined and communicated.
• Serve as a liaison between product teams and Support/Professional Services teams to help triage issues and identify opportunities for product enhancements.
• Provide support for other delivery teams within the Shared Technology department on special projects and business initiatives as needed.

Essential Skills And Experience

• 2-4 years of Business Analyst, Product Management, or equivalent experience.
• In-depth knowledge of complex Payroll and HR concepts and the challenges faced by service bureaus and SMBs.
• Previous experience working closely with Product Managers and UX Designers.
• Excellent written, verbal, interpersonal, organizational, and communication skills, with the ability to connect across various domains, skills, and disciplines.
• Strong balance of business acumen and technical aptitude, with the ability to quickly understand customer problems and identify practical solutions.
• Experience working with HR platforms and core functionality, including:
• Payroll
• Human Resources
• Benefits Administration
• Time and Attendance
• Compliance & Tax Management
• Reporting
• Ability to read API documentation and JSON payloads; experience writing basic SQL queries is a plus.
• Hands-on experience using Claude or similar AI tools to draft requirements, synthesize research, or build prototypes, combined with the judgment to identify and correct inaccurate output.
• Understanding of how to handle sensitive employee and payroll data (PII, Social Security Numbers, compensation data, etc.), including the use of approved enterprise AI tools.
• Ability to become a true product expert while remaining flexible and responsive to evolving business and team needs.
• Experience working in Agile environments and a strong understanding of Agile practices, processes, and methodologies.
• Ability to organize and facilitate Agile Scrum ceremonies, including:
• Daily standups
• Backlog grooming sessions
• Sprint reviews and demos
• Demonstrated grit, initiative, and execution-oriented mindset.
• Passion for product management, product craftsmanship, and continuous learning.
• Curiosity and commitment to ongoing improvement and professional growth.

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.

Diversity, Equity And Inclusion Program/Affirmative Action Plan

We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Aff… Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: [e-mail]. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.