Product Analyst - Consumer Digital Products - Iselin, NJ

Provident Bank; Woodbridge Township (NJ); On-site; USD 77,000 - 110,000; Full time

Job summary

Provident Bank in Iselin, NJ seeks a Product Analyst for Consumer Digital Products to analyze product performance, customer behavior, and market trends, acting as a bridge across Product Management, Operations, Technology, Marketing and Risk.

Responsibilities include building dashboards and reports, performing market analysis, supporting business cases, and translating data into actionable insights. A Bachelor’s degree and 5 years’ experience in product analytics are required.

Qualifications

• Bachelor's degree in a related field.
• 5 years of experience in product analytics or related fields.
• Strong analytical and data interpretation skills.
• Advanced Excel and data analysis proficiency.
• Excellent communication and stakeholder management.

Responsibilities

• Monitor and analyze product performance using multiple metrics and dashboards.
• Analyze customer behavior, adoption, retention, and engagement to identify opportunities.
• Collaborate with Product Managers to gather requirements and support business cases.
• Conduct market and competitive analyses to inform product strategy.
• Develop recurring and ad hoc reports for leadership with data integrity.

Skills

Analytical thinking

Excel proficiency

Stakeholder management

Communication skills

Education

Bachelor's degree

Master's degree

Tools

SQL

Power BI

Tableau

Job description

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Product Analyst - Consumer Digital Products - Iselin, NJ

POSITION OVERVIEW

The Product Analyst is responsible for analyzing product performance, customer behavior, market trends, and operational metrics to support the development, enhancement, and optimization of the Bank's products and services. This role serves as a critical link between Product Management, Operations, Technology, Marketing, Finance, and Risk teams, providing actionable insights that drive business decisions and improve the customer experience.

KEY RESPONSIBILITIES

• Monitor and analyze product performance using financial, operational, and customer metrics; develop dashboards, scorecards, reporting packages, and product health assessments.
• Analyze customer behavior, adoption patterns, retention, engagement, trends, opportunities, and risks; recommend actions that improve product performance and customer experience.
• Partner with Product Managers to gather and validate business requirements and support business cases, forecasts, ROI analyses, impact assessments, product launches, enhancements, and post-implementation reviews.
• Conduct market and competitive analysis, monitor customer needs and emerging technologies, and evaluate competitor products, pricing strategies, and feature sets.
• Use analytics and business intelligence tools to identify actionable insights; develop recurring and ad hoc reports for executive leadership and help ensure reporting accuracy and data integrity.
• Collaborate with Operations, Compliance, Risk, Finance, Marketing, Technology, and Data teams on governance, approvals, audits, strategic initiatives, documentation, testing, and implementation activities.
• Help ensure product operations align with applicable federal and state regulations and remain informed on industry best practices.

QUALIFICATIONS

• Bachelor's degree in Business Administration, Finance, Economics, Analytics, Information Systems, Mathematics, Statistics, or a related field.
• Five years of experience in product management, product analytics, business analytics, financial services, or a related field.
• Experience analyzing customer, financial, and operational performance data.
• Strong analytical and problem-solving skills with the ability to translate complex data into actionable business insights.
• Advanced proficiency in Microsoft Excel and data analysis tools.
• Strong attention to detail, organizational skills, and the ability to manage multiple priorities in a fast-paced environment.
• Excellent written and verbal communication skills with strong stakeholder management and collaboration capabilities.

PREFERRED QUALIFICATIONS

• Experience with SQL, Power BI, Tableau, or a similar business intelligence platform.
• Banking, payments, treasury management, digital banking, or fintech experience.
• Experience supporting product development or business process improvement initiatives.
• Master's degree, advanced analytics certification, or Power BI/Tableau certification.

WORKING CONDITIONS

• Work is performed in a normal office environment; noise levels are usually moderate.
• Prolonged sitting.
• Lifting from 5 to 10 lbs., including printer paper and storage boxes.
• Occasional bending or overhead lifting when storing files or boxes.
• May involve travel to customers and property locations.

ADDITIONAL INFORMATION

This job description may not be all-inclusive. Employees are expected to perform other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.

Provident Bank recognizes and supports the importance of creating a socially and culturally diverse employee base. We understand, value, and appreciate the unique perspectives that a diverse workforce can contribute to our organization. We put the employee and the customer at the center of strategy because culture is a critical differentiator for why people choose to work here.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to age 40 and over, color, disability, gender identity, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation, or any other applicable status protected by state or local law.

PAY DETAILS

$77,000 - $110,000 annually

Please note, the base pay actually offered may vary based upon the candidate’s skills and experience, job-related knowledge, education, geographic location, internal equity, and other applicable business and organizational needs.

This role is eligible to participate in an annual incentive opportunity based upon company, business, and/or individual goal achievement and performance.

Team members accrue paid time off (PTO), receive Holiday PTO, and are eligible to participate in the Bank’s Health and Wellness benefits, including Medical, Dental and Vision Plans, Flexible and Health Savings Accounts, and a 401(k) Retirement Plan. In addition, the company provides Disability Insurance, an Employee Assistance Program, and Basic Life Insurance. Company-sponsored Tuition Disbursement and Loan Repayment programs are also available. Voluntary benefits include Supplemental Life Insurance, Accident, Critical Illness, Hospital Indemnity, and Legal plans.

About Provident Bank

For more than 180years, Provident Bank has served individuals, families, and businesses in our local communities with personal and business banking services.

Volunteering is a Way of Life

Our brand promise - “Commitment you can count on” - supports the investments we make in the community and donations made by our employees. It’s a promise also reflected in the volunteerism of our employees, who lend time and talent and countless hours to assist hundreds of organizations and thousands of people and animals each year.

Why do we love it?

• We get to volunteer in areas that are meaningful to the bank and impactful in the community.
  
• Through generous contributions, we have raised over $912,000 in 2022. No item or donation is too small; we find a home for it all.