Product Advisor

Vizient; Chicago (IL); On-site; USD 69,000 - 116,000; Full time

Benefits offered by this job

Incentive eligible

Comprehensive benefits

Job summary

Vizient is seeking a Training & Client Support Specialist to help clients realize measurable improvements through the Clinical Data Base (CDB) and related analytics tools. You will train, educate, and resolve inquiries while collaborating with cross-functional teams to maximize client value.

The role involves onboarding, product utilization support, and developing helpful training materials. Travel is expected as needed, with an incentive-eligible compensation package and comprehensive benefits.

Qualifications

• Relevant degree preferred.
• 2+ years of relevant healthcare experience.
• Experience in clinical, supply chain, or healthcare operations setting.
• Strong customer service mindset and a positive client experience.
• Proven ability to train individuals and groups on CDB or similar analytics tools.
• Experience supporting healthcare software solutions preferred.
• Prior experience with Vizient CDB preferred.
• Knowledge of data analysis and relational databases.
• Strong communication skills for diverse audiences.
• Willingness to travel.

Responsibilities

• Support client onboarding and engagement with product coordinators.
• Provide analytical product support, including trend monitoring and issue escalation.
• Address CDB questions and content inquiries.
• Develop training materials and FAQs.
• Deliver virtual training sessions and webinars.
• Ensure positive client experience through access management.
• Monitor industry trends and integrate insights into guidance.
• Partner with cross-functional teams to improve adoption.

Skills

Data analysis

Relational databases

BI tools

Training delivery

Healthcare analytics

Customer service

Written communication

Education

Relevant degree

Tools

Vizient CDB

Data visualization tools

Webinar platforms

Job description

When you2e the best, were the best. We instill an environment where employees feel engaged, satisfied and able to contribute their unique skills and talents while living and working as their authentic selves. We provide extensive opportunities for personal and professional development, building both employee competence and organizational capability to fuel exceptional performance through an inclusive environment both now and in the future.

Summary

In this role, you will support clients in realizing measurable, sustainable improvements in their healthcare performance initiatives through effective utilization and adoption of Vizients Clinical Data Base (CDB) and related solutions. You will provide product expertise, deliver training and education, resolve inquiries, and collaborate with cross-functional teams to enhance client engagement and maximize value derived from analytics tools.

Responsibilities

• Support client onboarding, engagement and product utilization initiatives in collaboration with product coordinators and internal teams.
• Provide analytical product support, including inquiry resolution, trend monitoring, and issue escalation.
• Address functionality and content questions related to the CDB.
• Develop and maintain training materials such as user guides, one-pagers, and FAQs.
• Deliver virtual training sessions, including one-on-one sessions and scheduled webinars, to introduce and reinforce CDB functionality.
• Ensure a positive client experience through effective access management and product support.
• Monitor industry trends and integrate relevant insights into client interactions and product guidance.
• Partner with cross-functional teams to enhance product adoption and overall client value realization.

Qualifications

• Relevant degree preferred.
• 2 or more years of relevant experience required.
• Experience in a clinical, supply chain, or healthcare operations setting required.
• Solid customer service mindset and a commitment to delivering a positive client experience is required.
• Proven ability to train individuals and groups on CDB or similar healthcare analytics tools to maximize client value.
• Experience supporting or implementing healthcare software solutions preferred.
• Prior experience with Vizient CDB highly preferred.
• Understanding of or hands-on skills with data analysis preferred.
• Knowledge of relational databases, business intelligence tools, or analytics platforms preferred.
• Experience with data quality and performance improvement initiatives preferred.
• Strong written and verbal communication skills with experience presenting to diverse audiences.
• Willingness to travel.

Estimated Hiring Range

At Vizient, we consider skills, experience, and organizational needs in our compensation approach. Geographic factors may adjust the range estimate and hires typically fall below the top range. Compensation decisions are tailored to individual circumstances. The current salary range for this role is $68,500.00 to $116,300.00.

This position is also incentive eligible.

Vizient has a comprehensive benefits plan! Please view our benefits here:

http://www.vizientinc.com/about-us/careers

Equal Opportunity Employer: Females/Minorities/Veterans/Individuals with Disabilities

The Company is committed to equal employment opportunity to all employees and applicants without regard to race, religion, color, gender identity, ethnicity, age, national origin, sexual orientation, disability status, veteran status or any other category protected by applicable law.