Product Administration Specialist, Associate (Hybrid)

UPMC; Pittsburgh (Allegheny County); Hybrid; USD 50,000 - 70,000; Full time

Job summary

A healthcare provider is hiring a full-time Product Administration Specialist Associate to work in a hybrid structure at US Steel Tower, Pittsburgh. This role requires strong organizational and analytical skills, preferably with 2 years of business experience in healthcare insurance. Responsibilities include mentoring new employees and managing requests for sales and renewals, with an emphasis on effective communication across departments.

Qualifications

• 2 years of business experience required, preferably in healthcare insurance.
• Knowledge of Commercial product is beneficial.
• Strong attention to detail and ability to manage multiple projects.

Responsibilities

• Mentor new employees and participate in cross-training.
• Handle requests for new sales and renewals.
• Participate in information related to Healthcare Reform.
• Submit weekly status report to leadership.

Skills

Organizational skills

Analytical skills

Communication skills

Problem-solving skills

Computer proficiency

Education

Bachelor's degree in business, healthcare, or management

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Overview

UPMC Health Plan is hiring a full-time Product Administration Specialist Associate. This role will work in a hybrid structure in downtown Pittsburgh's US Steel Tower.

Responsibilities

• Serve as a mentor to new employees and participate in cross-training with peers, with the goal of maintaining a cross-functional team.
• Assist with and support process improvement as a whole.
• Handle all incoming requests for new sales and renewals by creating plan documents and facilitating all relevant aspects of the process as determined by leadership.
• Answer and track all inquiries received through the Health Plan Benefit Request email box.
• Remain current on all departmental policies and procedures.
• Proactively report issues and/or trends, and offer solutions for process improvement.
• Actively participate in any and all information and projects related to Healthcare Reform.
• Follow up on all responsibilities in a timely manner or as set forth by established turnaround times. Communicate accordingly when timeframes are outside reasonable expectations.
• Participate positively in various workgroups by offering valuable input, taking action on relevant items, and coordinating between departments as requested by leadership.
• Submit weekly status report to leadership, outlining all work activity.
• Work with a variety of functional areas within the organization to assist in the creation and implementation of new products.
• Retain a working knowledge of national accounts, grandfathering, PPACA, and other specialized employer group scenarios.
• Maintain full ownership of all plan documents created and maintained by the Product Administration team, including format, verbiage, necessary approvals, mailings, mapping to network drive/SharePoint/DRC, etc.
• Understand, interpret and effectively articulate to all levels and departments, all aspects of the various Commercial products and plan designs.

Qualifications

• Bachelor's degree in business, health care, management, a related field or relevant experience.
• 2 years of business experience required with a strong preference for experience in health care insurance and/or industry required.
• Knowledge of Commercial product is a bonus.
• Experience in product administration or development a plus, but not required.
• Strong computer skills required, with proficiency in Outlook, Excel, Word and Internet Explorer.
• Strong organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong communication skills, both verbal and written, and the ability to communicate effectively with all levels and all departments.
• Good working relationships with key areas involved in the product administration process.
• Positive, professional attitude and enthusiastic demeanor.
• Ability to work independently, multitask and manage multiple projects, with minimal or no direction from leadership.

Licensure, Certifications, and Clearances

UPMC is an Equal Opportunity Employer/Disability/Veteran

Employment type

Full-time

Location

Downtown Pittsburgh, US Steel Tower (Hybrid)