Producing Lending Manager - Walnut Creek

Citigroup Inc.; San Ramon (CA); On-site; USD 120,000 - 175,000; Full time

Job summary

Citigroup Inc. in San Ramon, California seeks a Producing Lending Manager to provide leadership for mortgage production and sales efforts under the SAFE Act.

You will supervise a sales team, drive client acquisitions, manage referral channels, and ensure high quality service and risk controls. The role requires 5–8 years of management experience in sales, strong negotiation and communication skills, and NMLS registration.

Qualifications

• 5-8 years of management experience in sales
• Experience leading, motivating and retaining a sales force
• Ability to identify customer needs and develop programs that meet them
• Strong negotiator with influence management skills
• Excellent communication and presentation skills
• Analytical, planning and organizational skills; detail-oriented
• NMLS registration; Safe Act compliant

Responsibilities

• Oversee a geographic region with accountability for accounts, deals and personnel.
• Lead production of mortgage loans and direct client contact on deals.
• Manage ongoing client relationships and meet/exceed sales objectives.
• Develop referral channels (realtors, CPAs, builders) to drive mortgage business.
• Recruit, coach, and evaluate sales team performance and discipline when needed.
• Optimize team efficiency and risk-aware decision making.
• Identify market opportunities and collaborate with operations for quality and NPS.

Skills

Mortgage sales

Sales leadership

Client relationships

Negotiation

Communication

Risk awareness

NMLS/SAFE Act compliance

Education

Bachelor’s/University degree or equivalent experience

Job description

The Producing Lending Mgr SAFE Act provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities

• Typically oversees a geographical region with oversight for all accounts, client deals and associates in that area.
• Responsible for production: Registering and closing mortgage loans and direct client contact on individual production.
• Manages ongoing relationships with consumer customers. Evaluates moderately complex and variable issues with substantial potential sales impact. Applies in-depth sales knowledge and industry expertise in the development of new sales techniques Meets/exceeds sales volume objectives.
• Go outside to key referral relationships (Realtors, CPA's, Builders, etc.) to drive mortgage business into the bank.
• Manages and develops a sales team(s) including duties such as performance evaluation, compensation, hiring, disciplinary actions and terminations as well as direction of daily tasks and responsibilities.
• Applies techniques to operate team at optimal efficiency.
• Resolves complex client deal structures. Identifies client needs and presents customized solutions to meet and exceed those needs
• Identifies new market opportunities.
• Works closely with the operations team and be responsible for quality, NPS and best in class client experience. Works with internal partners (branch) for their own clients as well as their team's internal partners.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 5-8 years previous management experience with proven experience required.
• Proven experience in leading, managing, motivating and retaining a sales force.
• Proven ability to identify key customer needs and to develop programs, processes or products that meet those needs.
• Strong negotiator and solid influence management skills.
• Team player with demonstrated ability to work with all levels of internal and external management.
• Good communication and presentation skills.
• Strong analytical, planning and organizational skills with the ability to multi task and prioritize effectively
• Maintains high standards of product, service and process quality; manages the business with attention to detail and data integrity; possesses good follow-up skills and manages projects to agreed upon timelines.
• Process orientated, results driven.
• Ability to lead and manage a diverse sales force, using multiple channels with a diverse client population.
• Able to meet/exceed own sales goals on a consistent basis as an individual contributor/Producing Sales Manager
• NMLS registration; Safe Act compliant

Education

• Bachelor’s/University degree or equivalent experience

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Job Family Group

Consumer Sales

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Job Family

Consumer Product Sales

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Time Type

Full time

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Primary Location

San Ramon California United States

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Primary Location Full Time Salary Range

$120,000.00 - $175,000.00
In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date

Oct 07, 2026

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.