Producer & Operations Manager

Bennett Creative, LLC; Austin, Northern (TX, KY); Hybrid; USD 63,000 - 77,000; Full time

Benefits offered by this job

Unlimited PTO

Hybrid work (up to 2 days remote)

401k with 3-4% matching

Weekly direct deposit

Monthly company outings & happy hours

Parental leave: 1 month paid, up to 2?

Job summary

Bennett Creative, LLC is a video-forward marketing agency in Austin, TX seeking a Producer & Operations Manager to keep production, sales, and HR running smoothly.

You will own the full production cycle from pre-production planning to client handoff and manage inbound inquiries with the CEO, coordinating hiring, onboarding, and admin tasks to scale the team in a small, collaborative studio environment.

Qualifications

• 3-5 years of video production, event planning, or related production experience.
• Experience budgeting production or event budgets.
• Client-facing experience and comfort on sales or discovery calls.
• Highly organized with the ability to juggle multiple projects.
• Proficiency with project management tools and Google Workspace.

Responsibilities

• Manage full production cycle from pre-production planning to client handoff.
• Lead inbound sales support, discovery calls, and proposals with the CEO.
• Coordinate hiring, onboarding, and HR documentation for growing team.
• Handle day-to-day operations and budgeting, invoicing, and vendor relations.

Skills

Project management

Organizational skills

Client communication

Sales support

Budgeting

Invoicing familiarity

Tools

Google Workspace

ClickUp

Job description

Bennett Creative is a video-forward marketing agency based in Austin, Texas. We specialize in producing exceptional video content and running high-performance campaigns for small to medium-sized businesses. Our team is passionate about helping our clients achieve their marketing goals and stand out in their industries.

Our Culture

We are looking for people who are professional, helpful, cheerful, and eager to grow in their career and skill set. Our office is a place where creative folks can flourish and have fun. It's a gentle environment. No one will ever yell at you. We don't curse much. We're not very edgy. We just like making nice, creative marketing campaigns with nice, creative people.

About the Role

The Producer & Operations Manager keeps Bennett Creative's productions, new business pipeline, and day-to-day operations running smoothly. Working closely with the CEO, you'll execute across three areas: producing our video projects, managing inbound sales, and handling the administrative operations that keep a growing team organized.

On the production side, you are the key Producer. You manage the full production cycle, from pre-production planning and scheduling through on-set execution and client handoff to post. You are the logistical lead on our video projects.

On the sales side, you are often the first point of contact for new business. You manage inbound inquiries, support discovery calls, draft proposals, and keep prospective clients moving toward a decision alongside the CEO.

On the operations side, you handle the day-to-day work that keeps the business running behind the scenes: coordinating hiring and onboarding, maintaining HR documentation, managing invoicing and bookkeeping support, keeping the refrigerator stocked, and coordinating with our property management.

Requirements

1. Producing

Pre-Production: Manage pre-production for video projects, including creative briefs, call sheets, location scouting, talent coordination, client communication, and scheduling.

On-Set Producing: Serve as producer on set. Keep shoots on schedule, on budget, and on brief.

Vendor & Crew Coordination: Source, book, and manage freelance crew, vendors, and location partners within approved budgets. Maintain a reliable network of production talent.

Post Handoff: Manage the transition from production to post, making sure the post-production team has the context they need to execute efficiently.

Budget Management: Build production budgets using the agency's standard rates. Track actuals against estimates and flag potential overages to the CEO early.

Creative Collaboration: Work closely with directors, editors, and the social team to ensure productions are set up to deliver content that serves the creative vision and the client's goals.

Inbound Management: Respond to all new business inquiries promptly and professionally. You’re often the first impression a prospective client has of Bennett Creative.

Discovery Calls: Support and co-lead discovery calls alongside the CEO or Assistant Director. Understand prospective clients' goals, help assess fit, and represent the agency's capabilities confidently.

Proposal Development: Draft video production proposals using established templates and standard rates. Translate client needs into clear scopes of work for CEO review and approval.

Pipeline Management: Track prospective clients through the sales cycle, from first contact through signed agreement or close of conversation. Keep the PMS current.

Client Relationship Continuity: Maintain warm, professional communication with prospective clients throughout the decision-making process. Help bridge the handoff from sales to active production.

3. Hiring & HR Coordination

Hiring Coordination: Support the CEO in hiring. Post job listings, manage the candidate pipeline, screen applicants, and schedule interviews so every candidate has a consistent, fair experience. Final hiring decisions rest with the CEO.

Onboarding: Coordinate onboarding for every new hire, from offer letter paperwork to day-one setup..

HR Documentation: Maintain the employee handbook and HR policies (PTO, performance reviews, disciplinary procedures), keep them current and accessible to the team, and draft updates for CEO approval.

Team Events: Plan and coordinate monthly team outings, happy hours, and other events that keep the team connected.

WHAT WE'RE LOOKING FOR

Required

3-5 years of video production experience, photo production experience, or event/fundraiser/festival planning experience

Experience building and managing production/event budgets

Client-facing experience and comfort on sales or discovery calls

Highly organized and comfortable juggling multiple projects and priorities

Proficiency with project management tools and the Google Workspace

Nice to Have

Lived in Austin for 5+ years

Agency experience

Experience with invoicing or bookkeeping tools

Familiarity with ClickUp

SALARY & BENEFITS

Salary: $70,000 per year.

Time Off: Unlimited PTO

Hybrid Work: Up to 2 days per week of remote work allowed (during non-production weeks).

Retirement: 401k program with 3-4% matching (after 12 months).

Paychecks: Weekly direct deposit.

Perks: Monthly company-paid outings and happy hours.

Parental Leave: 1 month paid leave minimum, up to 2 months unpaid. Additional paid leave granted based on years at the company.