Produce Lead: Fresh, Friendly Service

The Winn-Dixie Company; Jacksonville (FL); On-site; USD 36,000 - 42,000; Full time

Job summary

The Winn-Dixie Company in the United States seeks a Produce/Customer Service role to promote a welcoming shopping environment, ensure product availability and freshness, and assist customers with questions. The position supports safe handling, quality control and teamwork across shifts to maintain high standards of service.

Responsibilities include merchandising, inventory accuracy, and advising on product choices while upholding safety policies and regulatory compliance.

Qualifications

• Must be 18 years of age.
• Authorization to work in the United States or the ability to obtain the same.
• Successful completion of pre-employment drug testing and background check.
• Strong customer service skills.
• Exceptional interpersonal, motivational and communication skills.
• Proficient with computer applications used for online training.
• High standard of integrity and reliability

Responsibilities

• SERVICE: 60% Creates an environment that enables customers to feel welcome, important and appreciated that will increase customer confidence and loyalty. Ensures the department is merchandised per plan. Delivers daily conditions that meet the company’s expectations for “at shelf” product availability, freshness, quality and value. Offers product samples, answers product questions, and offers customers assistance in finding or suggesting products. Ensures customer requests and special orders are fulfilled.
• LEADERSHIP: 20% Promotes trust and respect among associates by collaborating, promoting teamwork, and communicating company, department, and job specific information. Breaks down pallets to prep produce for sales floor, cooler or backroom to set up the team and department for optimal sales and reduction in shrink. Operates department equipment and tools. Adheres to all local, state, and federal laws, and company guidelines.
• FINANCIAL: 10% Maintains inventory/stocking conditions and reports any discrepancies in inventory. Stocks and rotates department produce to ensure freshness and date control. Reviews/inspects products for quality and freshness and takes appropriate action with those items. Restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Utilizes production planning tools to accurately produce fresh products and ensures discarding or markdown processes are followed to reduce shrink. Ensures product is held at the proper temperature per food safety guidelines and retains documentation of temperate logs per policy.
• COMPLIANCE/SAFETY: 10% Ensures company standards for safety, proper food handling practices, sanitation and productivity are maintained. Adheres to all regulatory compliance requirements pertaining to food safety, United States Department of Agriculture (USDA) & a; Country of Origin Labeling (COOL), and Department of Agriculture (DOA). Executes all product recalls and withdrawals in a timely manner while ensuring all items are secured and removed from customer access. Reinforces safety programs by complying with safety procedures and inspects and identifies unsafe conditions to report to store management. Notifies management of customer or employee accidents. Reports all safety risk, or issues, and illegal activity, including robbery, theft or fraud. Ensures adherence to wage and hour policies and regulations. Cultivates a culture of safety within the store. Ensures self and all associates are working safely and have received necessary safety training. Ensures Hazardous Assessments are
• Performs other job-related duties as assigned.

Skills

Customer service

Interpersonal skills

Communication skills

Computer applications

Integrity

Education

High School / GED

Job description

The Winn-Dixie Company in the United States seeks a Produce/Customer Service role to promote a welcoming shopping environment, ensure product availability and freshness, and assist customers with questions. The position supports safe handling, quality control and teamwork across shifts to maintain high standards of service.

Responsibilities include merchandising, inventory accuracy, and advising on product choices while upholding safety policies and regulatory compliance.