PRODUCE/LEAD CLERK

Kroger Family of Companies; Troy (MI); On-site; USD 34,000 - 52,000; Full time

Job summary

Kroger Family of Companies in Troy, MI is seeking a Produce department lead to supervise daily operations, ensure safety and freshness, and deliver outstanding customer service. You will manage inventory, scheduling, merchandising, and price integrity while supporting department goals.

Qualifications: must be 18+, strong communication and math skills, ability to thrive in a fast-paced environment, and a current food handler permit upon employment. Produce experience is a plus.

Qualifications

• 18 years of age.
• Effective communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Ability to handle stressful situations.
• Current food handler's permit once employed.

Responsibilities

• Adhere to local, state and federal laws and safety regulations.
• Promote trust and respect among associates.
• Communicate department information to associates.
• Establish department performance goals and empower the team.
• Develop adequate scheduling to manage customer volume.
• Train associates on performance, inventory, and stocking.
• Create an environment where customers feel welcome and informed.
• Inform customers of department specials and product freshness.
• Review products for quality and take action as needed.
• Maintain proper temperatures and temperature logs.
• Ensure price integrity including shelf tags and signs.
• Assist in the inventory process.
• Report safety risks and incidents as required.

Skills

Effective communication

Math skills

Customer service

Job description

Create outstanding customer experiences through exceptional service. Establish and maintain a safe, clean and fresh environment that encourages our customers to return. Achieve sales and profit goals established for the department, and monitor and control all established quality assurance standards. Direct and supervise all functions, duties and activities for the Produce department. Support the day-to-day functions of the Produce operations. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the Company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Adhere to all local, state and federal laws, safety and food safety regulations and company guidelines.
• Promote trust and respect among associates.
• Communicate company, department, and job specific information to associates.
• Establish performance goals for department and empower associates to meet or exceed targets through collaboration and teamwork.
• Develop adequate scheduling to manage customer volume throughout hours of operation.
• Help to train and develop associates on performance of their job including inventory, stocking, CAO, Key Retailing and other aspects of job.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions and recommending products sold within the department and throughout the store.
• Offer product samples.
• Inform customers of produce specials.
• Review/inspect products for quality and freshness and take appropriate action with those items.
• Utilize Fresh Insights to ensure proper sell through and shrink reduction.
• Recommend produce items to customers to ensure they get the products they want and need.
• Develop and implement a department business plan to achieve desired results.
• Work in refrigerated areas for hours at a time and regularly lift up to 50 pounds.
• Implement merchandising promotional plan for the department.
• Keep all department associates current with present, future, seasonal and special ads.
• Help to monitor and control expenses for the department.
• Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory.
• Help to ensure price integrity including shelf tags and promotional signs.
• Assist in the inventory process.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Report all safety risks, issues, customer or employee accidents and illegal activity, including: robbery, theft or fraud.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• 18 years of age
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Ability to handle stressful situations
• Current food handlers permit once employed

Desired

• Management experience preferred
• Produce experience