Produce Evening Supervisor

Festival Foods; Eau Claire (WI); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Associate discount

Weekly pay

Advanced scheduling

Vision & dental insurance

401(k) with match

Job summary

Festival Foods seeks a Produce Evening Supervisor to support the Produce Department Manager in overseeing night operations and ensuring the highest quality of fresh fruits and vegetables. You will guide associates, maintain standards, and ensure a great guest experience.

The role emphasizes food safety, teamwork, and leadership by example, with responsibilities across stock, pricing, and customer service during evening shifts in Eau Claire, WI.

Qualifications

• Ability to deal tactfully and effectively with customers and all personnel.
• Strong oral and written communication with a diverse crew in a high-stress environment.
• Thorough understanding of safety requirements and company safety policies; able to apply on-the-job safety training.
• Knowledge of the retail food business and perishable department operations.

Responsibilities

• Assist by working with all Produce associates to ensure a consistently enjoyable shopping experience, adherence to policies and department goals.
• Reinforce Festival culture, customer service, and performance expectations to all Produce associates.
• Assist in training new Produce associates and provide retraining as necessary.
• Answer questions and offer guidance to all Produce department associates.
• Maintain appropriate stock levels and ensure accurate pricing on products sold.
• Communicate and collaborate with Store Director and Managers to uphold standards and exceed guest expectations.
• Provide exceptional customer service by assisting guests and handling special requests.

Skills

Interpersonal skills

Communication skills

Safety awareness

Industry knowledge

Job description

Eau Claire - Mall Drive

Full-Time

ABOUT FESTIVAL FOODS

We are a Wisconsin grocer that is committed to giving back to the communities it serves and providing guests with exceptional service and value. We operate +40 full-service supermarkets across the state of Wisconsin.

At Festival, people are at the top of our list. You’ll see it in everything from our daily interactions to how we treat our guests – even in our extensive associate benefits and programs.

Join our Festival Foods team as a Produce Evening Supervisor!

Job Title: Produce Evening Supervisor

Reports To: Produce Department Manager

Are you a leader with a passion for fresh produce and a dedication to outstanding guest service? As an Evening Produce Department Leader at Festival Foods, you’ll support the Produce Department Manager in overseeing night operations and ensuring a high standard of care for our fresh, nutritious fruits and vegetables. Your role will involve working closely with the team to meet department goals, provide guidance to associates, and ensure that our guests receive only the best quality products. You’ll help maintain smooth evening operations, ensuring that policies are followed, and that every guest enjoys a great shopping experience.

What You’ll Do

As a Produce Evening Supervisor at Festival Foods, your responsibilities will include

• Assisting Leadership Support the Produce Department Manager by closely working with all Produce associates to ensure a consistently enjoyable shopping experience, adherence to company policies and procedures, and fulfillment of department goals and objectives.
• Reinforcing Culture Promote Festival culture, customer service, and performance expectations to all Produce associates.
• Training Support Assist in training new Produce associates and provide re‑training as necessary.
• Guidance and Support Answer questions and offer guidance to all Produce department associates.
• Quality Assurance Ensure all department standards are being met within the Produce department by observing sales floor and back stock conditions and taking action to correct any areas of opportunity.
• Inventory Management Maintain appropriate stock levels and ensure accurate pricing on products sold.
• Collaboration Communicate and collaborate effectively with the Store Director, Produce Manager/Assistant Manager, other Department Managers, and Produce associates to uphold standards and exceed guest expectations.
• Customer Service Excellence Provide exceptional customer service by assisting guests in finding items, taking orders, and handling special requests. Answer the telephone and assist callers using proper phone etiquette, addressing guest concerns and resolving issues when guests are not satisfied with the service or product received.
• Leading by Example Assist all department associates with daily responsibilities while leading by example and contributing to the overall cleanliness of the department by organizing and cleaning work areas, shelving, and the sales floor as needed.
• Food Safety Compliance Maintain food safety logs and ensure all quality standards are met, including quantity expectations at 100% by 10 am and 5 pm.
• Other Duties Complete other duties as assigned and maintain regular, timely attendance in compliance with the work schedule, providing adequate notice to find a replacement for occasional absences.

What We’re Looking For

To succeed as a Festival Foods Produce Evening Supervisor, you should have

• Interpersonal Skills Ability to deal tactfully and effectively with customers and all personnel.
• Communication Skills Strong oral and written communication skills, with the ability to handle a diverse crew in a highly stressful environment.
• Safety Awareness Complete understanding of all safety requirements and company safety policies, with the ability to apply on-the-job safety training to recognize and react to possible safety hazards on store premises. Proper training and knowledge of equipment/procedures such as slicers, proper lifting techniques, trash compactors, and balers are essential.
• Industry Knowledge Knowledge of the retail food business, with a thorough understanding of perishable department operations, merchandising skills, and the ability to make timely and effective decisions.

Physical Demands and Work Environment

The physical demands and work environment described below are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Standing for extended periods of time.
• Lifting up to 50 pounds on an occasional basis.
• Occasional exposure to extreme temperatures.

Work Schedule

The Produce Evening Supervisor is a position that can be part-time or full-time.

WHY YOU'LL LOVE IT HERE

• Associate Discount Enjoy an industry-leading 15% off your grocery purchases for you and your immediate household!.
• Weekly Pay & Premium Pay Hourly associates are paid weekly, providing more frequent access to their funds. Part-time store associates are paid a $1 premium per hour on Sundays and select holidays. Hourly full-time store associates receive time and a half on Sundays and select holidays.
• Two-Week Advanced Scheduling Better Planning. Better Balance. We provide our associates with their schedules two weeks in advance, offering greater predictability & flexibility.
• Vision & Dental Insurance Part-time and full-time associates are eligible for vision insurance and two dental coverage options that are designed to fit your needs.
• Support Our associates receive support for their total well-being; including 3 weeks of paid parental leave, a fitness reimbursement program offering savings off of fitness membership fees; our EAP (Employee Assistance Program) and LEAPCare Care Coaches, which provide associates confidential care related to hospital visitation, conflict resolution, stress management, marriage or divorce, family issues and depression or anxiety.
• Save for Your Future Offering a 401(k), we’re proud to support our associates in planning for retirement. The 401(k) plan empowers associates to save a portion of their paychecks for retirement. Festival Foods has an annual discretionary match to help our associates reach their savings goals.

At Festival Foods we are committed to providing an environment of mutual respect where equal employment opportunities are available to all. We are dedicated to building a top‑notch team of skilled, experienced and service‑oriented associates. Festival Foods believes that an inclusive environment for teammates of all backgrounds and perspectives strengthens our ability to serve our guests and communities, as we seek to recruit, develop, and retain the most talented people.

3007 Mall Drive

Eau Claire

WI

54701