PRODUCE/DEPT LEADER

Kroger; Hampton (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare

Paid time off

Counseling and financial coaching

Employee discounts

Tuition reimbursement

Career growth

Job summary

The Kroger Co. is seeking a Produce Department Supervisor in Hampton, VA to lead staff, manage merchandising and pricing, and ensure excellent customer service in the produce area.

You will supervise department operations, plan schedules, handle training, and maintain stock levels while upholding company values and policies. This role offers opportunities for growth within a major national grocer.

Qualifications

• Willing to work mornings, afternoons, evenings, and weekends as needed.
• Understanding of department operations (people, merchandising, computer assisted ordering, inventory management, shrink control, etc.).
• Knowledge of produce and preparation and general store operations.
• Strong communication with employees, customers, and supervision; able to react quickly.
• Excellent written and oral communication skills.
• Ability to make intelligent decisions quickly.
• Calm, tactful handling of stressful situations with customers and associates.

Responsibilities

• Develop maximum customer relations by produce department personnel through personal example of friendliness and courtesy, and implementation of all company policies.
• Be alert and assist in store security.
• Handle customer complaints and resolve issues.
• Participate in hiring, firing, disciplining, transferring and evaluating department personnel.
• Ensure proper indoctrination and training of all department staff; verify ability to read scales and prices.
• Provide knowledge on price marking and training to promote customer courtesy and productivity.
• Supervise all aspects of salad bar operations.
• Plan and manage schedules for full- and part-time employees for efficiency.
• Maintain neat, uniformed appearance of department staff and identify them properly.
• Maintain good communication with all store personnel.
• Direct receiving, storing, pricing, and merchandising of all produce; ensure adequate stock through ordering.
• Maintain records and reports; use data effectively.
• Maintain housekeeping and sanitation in all areas (cases, floors, coolers, and prep areas).
• Ensure supplies for bags, pricing, and equipment are available.
• Analyze produce department operations and propose changes to store management.
• Promote and implement company initiatives to direct reports positively.
• Remain prompt, tactful, calm, courteous, and professional in all interactions.
• Demonstrate ability to manage people and workloads effectively.
• Perform duties as assigned by store manager or supervisor.
• Work effectively in high-paced, sometimes stressful environments; manage conflict professionally.

Skills

People management

Merchandising

Customer service

Communication

Scheduling

Inventory control

Tools

Computer-assisted ordering

Inventory management software

Shrink control systems

Job description

Job Description

Implement all company and division policies to achieve maximum sales and profits in the produce departments. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Develop maximum customer relations by produce department personnel through personal example of friendliness and courtesy, and implementation of all company polices.
• Be alert and assist in store security.
• Be perceptive and handle customer complaints.
• Make recommendations regarding the hiring, firing, disciplining, demoting, transferring and evaluating all produce department personnel.
• Proper indoctrination of all department employees. Be sure they can read scales and prices correctly.
• Provide adequate knowledge and training of price marking, ensuring the proper emphasis on customer courtesy and productivity is developed and that skills learned are properly utilized.
• Supervise all aspects of salad bar operations.
• Discuss with store manager the most efficient and practical working schedules of both full and part-time employees for maximum efficiency.
• Maintain personable, clean and neat appearance of departmental people, having them properly uniformed and identified.
• Maintain good communication with all store personnel.
• Plan, organize, direct, and control the activities of the produce department, and may take charge of the store operation in the absence of the store manager. (in scope of authority)
• Direct the receiving, storing, pricing, and merchandising of all produce products.
• Assure adequate stock and supplies by proper ordering, so that department inventories can be maintained at optimum levels.
• Maintain and submit required records and reports and use them effectively.
• Maintain effective and god house cleaning in all areas (a) Clean and/or defrost cases according to schedule. (b)
• Clean floors. (c) Keep a clean, orderly cooler and preparation area. (d) Maintain proper disposal of waste and material.
• Keep adequate supplies on hand: bags, pricing and making equipment, etc.
• Analyze continuously all aspects of produce department (space allocation, design, display, price marking, rotation, inventories, personnel, etc.) and periodically make changes, or make recommendations to store manager.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive manager.
• Be prompt, tactful, calm, courteous, and professional in all interactions.
• Demonstrate an aptitude to manage people and organize workloads.
• Perform all duties as assigned by the store manager and/or supervisor.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

• Willing to be flexible and work mornings, afternoons, evenings, nights as the work demands. Willing and available to work weekends and holidays as needed.
• Understanding of all key components of department operations (i.e. Managing people, merchandising, computer
• assisted ordering, inventory management, shrink control, customer services, labor scheduling, expense control, etc.)
• Working knowledge of produce and preparation and general knowledge of store operations
• Position requires a person who is adept at communication with employees, customers, and supervision, and is constantly alert, because of constantly changing priorities and demands, must be able to react quickly
• Effective written and oral communication skills.
• Ability to make intelligent decisions quickly.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.

Desired

• Produce work experience or similar experience in food preparation.
• Past work record reflects dependability and integrity.

About Us

From one tiny Cincinnati grocery store more than a century ago, we’ve grown into what today is the nation’s largest grocer with nearly 2,800 stores in 35 states operating under 28 different names. As America’s grocer, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities AND each other, with food at the heart of it all.

Here, people matter. That’s why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you’re caring, purpose-driven and hungry to learn, your potential is unlimited.

Whether you’re seeking a part-time position or a new career path, we’ve got a fresh opportunity for you.

What You’ll Receive From Us

The Kroger Family of Companies offers comprehensive benefits to support your Associate Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology and so much more.
• Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
• Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page!