Produce Clerk: Customer-Centric Freshness & Service Pro

Metro Market; Green Bay (WI); On-site; USD 30,000 - 50,000; Full time

Job summary

Metro Market in Green Bay, WI is seeking a customer-focused team member to deliver outstanding service, promote store brands, and assist in producing department tasks. You will help maintain a welcoming atmosphere, respond to product inquiries, and support safety and quality standards across the department.

The role requires strong communication skills, ability to handle stress, basic math, and a valid food handlers permit.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math.
• Current food handlers permit upon employment.
• Comparable retail experience.
• Second language can be beneficial.

Responsibilities

• Role model the 3A’s of Friendly: acknowledge, assist and appreciate our Customers.
• Promote Corporate Brands to customers.
• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products.
• Assist with the preparation produce platters/trays.
• Inform customers of produce specials.
• Recommend items to customers to ensure they get the products they want and need.
• Adequately prepare, package, label and inventory merchandise.
• Review/inspect products for quality and freshness and take appropriate action with those items.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with present, future, seasonal and special ads.
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Notify management of customer or employee accidents.
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud to store management.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Job description

Metro Market in Green Bay, WI is seeking a customer-focused team member to deliver outstanding service, promote store brands, and assist in producing department tasks. You will help maintain a welcoming atmosphere, respond to product inquiries, and support safety and quality standards across the department.

The role requires strong communication skills, ability to handle stress, basic math, and a valid food handlers permit.