Produce Clerk

Kroger; Wintersville (OH); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger in Wintersville, OH is hiring for a department/customer service role focused on delivering outstanding customer experiences and maintaining a safe, clean store environment. You will assist the department manager in meeting sales goals, promote products, and help customers with product knowledge while following safety procedures and reporting issues to management.

The position requires strong communication, the ability to work in a fast-paced setting, and a customer-first mindset.

Qualifications

• Demonstrated customer service skills and the ability to assist customers in a fast-paced environment.
• Strong communication skills to convey information clearly and helpfully.
• Ability to handle stressful situations while maintaining professionalism.

Responsibilities

• Greet customers and answer questions about products sold in the department and store.
• Assist with maintaining safe, clean environment and proper temperatures.
• Label, stock, and inventory department merchandise and ensure quality and freshness.
• Notify management of safety risks, discrepancies, and customer issues.
• Provide support through direct interaction with customers and associates.
• Maintain knowledge of products and respond to customer inquiries and suggestions.

Skills

Customer service

Effective communication

Stress management

Conflict resolution

Teamwork

Basic math

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Role model the 3A's of Friendly: acknowledge, assist and appreciate our Customers
• Promote Corporate Brands to customers
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Assist with the preparation produce platters/trays
• Inform customers of produce specials
• Recommend items to customers to ensure they get the products they want and need
• Adequately prepare, package, label and inventory merchandise
• Review/inspect products for quality and freshness and take appropriate action with those items
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Current food handlers permit once employed

Desired

• Comparable Retail experience
• Second language (speaking, reading and/or writing)