PRODUCE/CLERK

Kroger; Johnson Place (WV); On-site; USD 24,000 - 32,000; Full time

Job summary

Kroger in West Virginia is hiring for an in-store role focused on delivering outstanding customer service and maintaining a safe, clean environment. You will assist the department manager in achieving sales goals, uphold quality standards, and embody the Customer 1st approach.

As part of the team, you will answer questions about products, promote promotions, stock and label merchandise, and help with produce platters. The role requires strong communication and a commitment to safety procedures.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Current food handlers permit once employed.

Responsibilities

• Model the 3A’s of Friendly service to customers.
• Promote Corporate Brands to customers.
• Promote trust and respect among associates.
• Create an environment where customers feel welcome and valued by answering product questions.
• Gain knowledge of products and suggest items to customers.
• Assist with produce platters/trays and inform customers of specials.

Skills

Stress management

Effective communication

Math basics

Education

Food handlers permit

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company\'s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company\'s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Role model the 3A’s of Friendly: acknowledge, assist and appreciate our Customers


• Promote Corporate Brands to customers


• Promote trust and respect among associates


• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store


• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products


• Assist with the preparation produce platters/trays


• Inform customers of produce specials


• Recommend items to customers to ensure they get the products they want and need


• Adequately prepare, package, label and inventory merchandise


• Review/inspect products for quality and freshness and take appropriate action with those items


• Label, stock and inventory department merchandise


• Report product ordering/shipping discrepancies to the department manager


• Display a positive attitude


• Stay current with present, future, seasonal and special ads


• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained


• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management


• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair


• Notify management of customer or employee accidents


• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud to store management


• Ability to work cooperatively in high paced and sometimes stressful environment


• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner


• Ability to act with honesty and integrity regarding customer and business information


• Ability to follow directions and seek assistance when necessary to resolve customer and business issues


• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults


• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum Position Qualifications:

• Ability to handle stressful situations


• Effective communication skills


• Knowledge of basic math (counting, addition, and subtraction)


• Current food handlers permit once employed

Desired Previous Job Experience

• Comparable Retail experience


• Second language (speaking, reading and/or writing)