PRODUCE/CLERK

Kroger; Hillsdale (MI); On-site; USD 16,531 - 22,041; Full time

Job summary

Kroger in the United States is seeking a front-line team member to deliver outstanding customer experience and maintain a safe, clean store environment. You will support the department manager in achieving sales and profit goals while upholding core company values of respect, integrity and safety.

Responsibilities include assisting customers, promoting products, stocking and labeling merchandise, and ensuring proper temperature control.

Qualifications

• Ability to handle stressful situations.
• Excellent communication skills.
• Knowledge of basic math (counting, addition, subtraction).
• Current food handlers permit once employed.

Responsibilities

• Model the 3A’s of Friendly: acknowledge, assist and appreciate customers.
• Promote Corporate Brands to customers.
• Promote trust and respect among associates.
• Create an inviting environment by answering questions about products in the department and store.
• Know products well and respond to questions with recommendations.
• Assist with production of produce platters/trays.
• Inform customers of produce specials.
• Recommend items to ensure customer needs are met.
• Prepare, package, label and inventory merchandise.
• Inspect products for quality and freshness; take action when needed.
• Label, stock and inventory department merchandise.
• Report discrepancies in ordering/shipping to the department manager.
• Maintain a positive attitude and stay current with ads and promotions.
• Ensure temperature control and log maintenance for cases and coolers.
• Follow safety procedures and report unsafe conditions.
• Perform preventive maintenance and report equipment issues.
• Notify management of accidents or safety risks.
• Report any illegal activity to store management.
• Work cooperatively in fast-paced environments and manage conflicts constructively.
• Act with honesty and integrity regarding customer and business information.
• Follow directions and seek assistance as needed to resolve issues.
• Support interactions with minors, individuals with special needs, and older adults.

Skills

Stress management

Effective communication

Math basics

Food handlers permit

Second language

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Role model the 3A’s of Friendly: acknowledge, assist and appreciate our Customers
• Promote Corporate Brands to customers
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Assist with the preparation produce platters/trays
• Inform customers of produce specials
• Recommend items to customers to ensure they get the products they want and need
• Adequately prepare, package, label and inventory merchandise
• Review/inspect products for quality and freshness and take appropriate action with those items
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including robbery, theft or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Current food handlers permit once employed

Desired Previous Job Experience

• Comparable Retail experience
• Second language (speaking, reading and/or writing)