PRODUCE/CLERK

Kroger; Chicago Heights (IL); On-site; USD 28,000 - 36,000; Full time

Job summary

Kroger in Chicago Heights is seeking a team member to deliver outstanding customer service, maintain a safe and clean store environment, and assist the department manager in achieving sales and profit goals. You will promote corporate brands, help customers with product questions, and support produce department operations.

The role requires strong communication, the ability to handle stress, and a commitment to Kroger's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Qualifications

• Ability to handle stressful situations.
• Effective communication skills.
• Knowledge of basic math (counting, addition, and subtraction).
• Current food handlers permit once employed

Responsibilities

• Model the 3A's of Friendly customer service.
• Promote corporate brands to customers.
• Create an environment that makes customers feel welcome and valued.
• Answer questions regarding products sold within the department and store.
• Gain knowledge of products and respond with suggestions.
• Assist with the preparation produce platters/trays.
• Inform customers of produce specials.
• Recommend items to ensure customers get what they want and need.
• Label, stock and inventory department merchandise.
• Report product ordering/shipping discrepancies to the department manager.
• Display a positive attitude.
• Stay current with ads and promotions.
• Ensure proper temperatures in cases and coolers; maintain temperature logs.
• Reinforce safety procedures and identify unsafe conditions.
• Notify management of accidents and safety risks.
• Follow directions and seek help to resolve issues.
• Provide support through interaction with minors, seniors, or individuals with special needs.
• Perform essential functions with or without accommodations

Skills

Effective communication

Stress management

Basic math

Food handler permit

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Role model the 3A's of Friendly: acknowledge, assist and appreciate our Customers


• Promote Corporate Brands to customers


• Promote trust and respect among associates


• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store


• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products


• Assist with the preparation produce platters/trays


• Inform customers of produce specials


• Recommend items to customers to ensure they get the products they want and need


• Adequately prepare, package, label and inventory merchandise


• Review/inspect products for quality and freshness and take appropriate action with those items


• Label, stock and inventory department merchandise


• Report product ordering/shipping discrepancies to the department manager


• Display a positive attitude


• Stay current with present, future, seasonal and special ads


• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained


• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management


• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair


• Notify management of customer or employee accidents


• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud to store management


• Ability to work cooperatively in high paced and sometimes stressful environment


• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner


• Ability to act with honesty and integrity regarding customer and business information


• Ability to follow directions and seek assistance when necessary to resolve customer and business issues


• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults


• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum Position Qualifications:

• Ability to handle stressful situations


• Effective communication skills


• Knowledge of basic math (counting, addition, and subtraction)


• Current food handlers permit once employed

Desired Previous Job Experience

• Comparable Retail experience


• Second language (speaking, reading and/or writing)