Produce/Clerk

Kroger; Arlington Heights (IL); On-site; USD 17,000 - 28,000; Full time

Job summary

Kroger is seeking a dedicated team member to deliver outstanding customer service and support the department manager in achieving sales goals. You will promote Kroger brands, answer product questions, and help maintain a clean, welcoming environment throughout the store.

The role requires strong communication, the ability to work in a fast-paced setting, and adherence to safety and quality standards. Prior retail experience is helpful, and a food handler permit is required upon employment.

Qualifications

• Customer service experience preferred
• Able to work in a fast-paced environment
• Stand for long periods and perform tasks safely
• Follow safety and quality standards as required

Responsibilities

• Provide outstanding customer service and assist customers with questions about products
• Support department manager in achieving sales and profit goals
• Promote Kroger brands to customers and maintain a welcoming store environment
• Maintain accurate product labeling, stocking, and inventory in the department
• Adhere to food safety and safety procedures and document temperatures as required
• Handle customer transactions accurately and efficiently while maintaining store policies

Skills

Effective communication

Stress management

Basic math

Food handler permit

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

• Role model the 3A's of Friendly: acknowledge, assist and appreciate our Customers
• Promote Corporate Brands to customers
• Promote trust and respect among associates
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
• Gain and maintain knowledge of products sold within the department and be able to respond to questions and make suggestions about products
• Assist with the preparation produce platters/trays
• Inform customers of produce specials
• Recommend items to customers to ensure they get the products they want and need
• Adequately prepare, package, label and inventory merchandise
• Review/inspect products for quality and freshness and take appropriate action with those items
• Label, stock and inventory department merchandise
• Report product ordering/shipping discrepancies to the department manager
• Display a positive attitude
• Stay current with present, future, seasonal and special ads
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
• Notify management of customer or employee accidents
• Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud to store management
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum Position Qualifications:

• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)
• Current food handlers permit once employed

Desired Previous Job Experience

• Comparable Retail experience
• Second language (speaking, reading and/or writing)