Produce Assistant Department Leader

Kroger; Arvada (CO); On-site; USD 52,000 - 78,000; Full time

Job summary

Kroger is hiring for a Produce department leadership role in Colorado. You will drive exceptional customer service, maintain safety and cleanliness, and manage day-to-day department operations to meet sales goals.

The position requires strong communication, basic math skills, and the ability to train and supervise associates in a fast-paced retail environment. A willingness to work collaboratively with store teams is essential.

Qualifications

• Excellent oral and written communication skills.
• Ability to stay calm and effective in high-pressure situations.
• Basic arithmetic for POS, pricing and inventory tasks.
• Opportunity to communicate in a second language is a plus.

Responsibilities

• Create an outstanding customer experience through exceptional service.
• Maintain a safe and clean Produce department environment.
• Achieve sales and profit goals for the department.
• Monitor all functions and activities related to Produce.
• Train and develop associates and participate in performance appraisals.
• Plan and manage scheduling to handle customer volume.
• Prepare seasonal critiques and support department promotions.
• Ensure proper temperatures and quality of products.
• Assist management with budget, expenses and inventory processes.

Skills

Excellent communication

Written communication

Basic math

Ability to handle stressful situations

Second language

Education

High School Diploma or GED

Job description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe, clean environment that encourages our customers to return. Achieve sales and profit goals established for the department and control all established quality assurance standards. Monitor all functions, duties and activities related to the Produce department. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

• Promote trust and respect among associates, with a positive attitude
• Communicate company, department, and job specific information to associates
• Establish department performance goals and empower associates to meet or exceed targets through teamwork
• Develop adequate scheduling to manage customer volume
• Train and develop associates on their job performance and participate in the performance appraisal process
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store; respond to questions, make suggestions, and locate products
• Inform customers of produce specials and offer product samples to help customers discover new items
• Review/inspect products for quality and freshness and take appropriate action
• Develop and implement a department business plan to achieve desired results
• Create and execute sales promotions in partnership with store management
• Inform and educate department associates about current, upcoming and special in-store promotions, especially promotions that affect the department
• Prepare and submit seasonal critiques for the sales and merchandising supervisor
• Implement the period promotional plan for the department
• Assist management in preparing the store/department budget, expense control, profit and loss reviews, and take appropriate action on all financial reports
• Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
• Plan and organize the inventory process, maintain an awareness of inventory/stocking conditions, note any discrepancies, train department associates on inventory/stocking and Computer Assisted Ordering (CAO)
• Ensure proper temperatures in cases and coolers are maintained and temperature logs are maintained
• Reinforce safety programs by complying with safety procedures, identifying unsafe conditions, practicing preventive maintenance by properly inspecting equipment, notifying store management of any items in need of repair and of customer or employee accidents
• Report all safety risk, or issues, and illegal activity, including robbery, theft or fraud
• Adhere to all local, state and federal laws, and company guidelines
• Ability to work cooperatively in high paced and sometimes stressful environment
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner
• Ability to act with honesty and integrity regarding customer and business information
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

MINIMUM

• Excellent oral/written communication skills
• Knowledge of basic math (counting, addition, subtraction)
• Ability to handle stressful situations
• Current food handlers permit once employed

DESIRED

• High School Diploma or GED
• Any management experience
• Any produce/retail experience
• Second language (speaking, reading and/or writing)