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Marcus Hotels Inc; Palm Desert (CA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free meals per shift

Room discounts at Marcus Hotels &

Room discounts at Marcus Hotels &R

Discounted parking

Two for one movie theater coupons

Job summary

The Lofton Hotel, part of The Marcus Corporation, is seeking a Front Desk Agent in Minneapolis. You will be the first point of contact, delivering warm welcomes, efficient check‑ins, and smooth departures. You'll handle reservations, inquiries, and guest needs with professionalism.

Join a team that values guest satisfaction, communication, and teamwork. This on‑site role offers opportunities across Marcus Hotels & Resorts and a path for career growth within the portfolio.

Qualifications

• High school diploma or equivalent required.
• Prior guest/customer service experience preferred.
• Strong written and spoken English communication.

Responsibilities

• Deliver exceptional guest experiences from check‑in to checkout.
• Handle reservations, inquiries, and complaints using hotel systems.
• Maintain composure under pressure and resolve guest issues effectively.
• Build guest relationships through personalized service and local knowledge.
• Communicate clearly in person and on the phone.
• Manage financial transactions and cash handling responsibilities.
• Multitask and prioritize in a fast‑paced environment.
• Support hotel operations with various administrative duties.

Skills

Customer service

Communication skills

Problem solving

Education

High school diploma

Job description

Are you passionate about hospitality and ready to be part of a premier team in one of Minneapolis’ top-ranked hotels? The Lofton Hotel, the first Tapestry Collection property in Minnesota, offers a dynamic and rewarding career where you’ll work alongside dedicated hospitality professionals committed to delivering exceptional guest experiences. We take pride in creating memorable moments for both our guests and team members every day—and now, we have an exciting opportunity for a Front Desk Agent to join us. In this role, you'll be the first point of contact for our guests, creating unforgettable first impressions by providing warm welcomes, efficient check‑ins, and seamless departures.

Nestled in the heart of downtown Minneapolis' vibrant entertainment district, The Lofton Hotel offers an upscale escape where modern luxury meets Midwestern charm. Steps away from premier shopping, dining, and nightlife, our hotel is seamlessly connected via the Minneapolis Skyway, placing you moments from Target Center, Target Field, and U.S. Bank Stadium. Designed to reflect the city's rich musical and sporting culture, our stylish 251‑room property features contemporary accommodations adorned with artwork inspired by Minnesota’s landscapes. Experience the energy of Minneapolis with warm hospitality and play a vital part in our mission to redefine hospitality excellence.

What will you be doing?

• Deliver exceptional guest experiences from check‑in to checkout.
• Masterfully handle reservations, inquiries, and complaints using hotel systems.
• Maintain composure and professionalism under pressure, resolving guest issues effectively.
• Build strong guest relationships through personalized service and local knowledge.
• Demonstrate strong communication and interpersonal skills, both in‑person and on the phone.
• Accurately manage financial transactions and maintain cash handling responsibilities.
• Effectively multitask and prioritize tasks in a fast‑paced environment.
• Contribute to overall hotel operations by performing various administrative duties.

What do you bring to the role?

• High school diploma or equivalent required.
• Prior work experience in a guest/customer service position required, preferably within the hospitality industry.
• Able to work independently, has good judgment, problem solving, and decision‑making skills.
• Ability to read, listen, and communicate effectively in English, both verbally and in writing.
• Excellent customer service and communication skills are required.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergencies.
• Must be able to work a varied schedule to include days, evenings, weekends, holidays, and the ability to work under pressure.

What's in it for you?

• A free, well‑balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton‑branded properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing, and spa
• Discounted parking
• “Two for one” movie theater coupons at Marcus Theatres
• Ability to grow your career and transfer from one property to another
• Early wage access
• Paid time off
• And more!

About Us:

A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60‑year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S.-based portfolio of 16 hotels and resorts, our properties are known for their unique character and style.

Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all‑encompassing list of responsibilities, duties, and skills.

The Lofton Hotel is an equal opportunity employer.

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