Prod Ops Operation Manager 5

U.S. Bank; Charlotte (NC); Hybrid; USD 98,000 - 116,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Life insurance

Disability coverage

Paid vacation and holidays

401(k) and retirement plan

Job summary

U.S. Bank seeks an Operations Manager to lead a Product Operations team supporting bond deals and trustee activities. You will oversee payments to bondholders, client wire disbursements, and drive process improvements while maintaining strong controls and regulatory compliance.

The role requires managing priorities, guiding staff, and collaborating with internal and external stakeholders to optimize efficiency and service quality.

Qualifications

• Bachelor's degree or equivalent work experience.
• Five or more years of relevant operations experience.
• Experience leading product operations or related functions.

Responsibilities

• Manage daily operations, team workloads and performance.
• Ensure quality service and risk-controlled operations.
• Lead projects, process improvements and system changes.
• Coordinate system conversions from an operations view.

Skills

People leadership

Process improvement

Regulatory knowledge

Operational risk

Project management

Stakeholder communication

Problem solving

STA SWP Arcaria

Education

Bachelor's degree

Job description

## Prod Ops Operation Manager 5Apply: Charlotte, NC: Full time: Posted Today: End Date: October 16, 2026 (15 days left to apply): 2026-0030681At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.## **Job Description**This Operations Manager leads a Product Operations team supporting bond deals and trustee activities, including payments to bondholders and client wire disbursements. The role ensures effective operations, service quality, accuracy, controls, and risk management. It also supports projects, process improvements, innovation, and operational systems and procedures.**Key Responsibilities*** Manage daily operations, team workloads, and employee performance.* Ensure quality service and effective support for internal and external customers.* Monitor work activity, reporting, systems, and controls to ensure accurate and timely completion.* Support issue resolution and help the team manage priorities and operational risk.* Oversee debt service preparation, operational controls, and risk mitigation.* Administer policies and procedures and ensure compliance with applicable laws and regulations.* Lead and participate in projects, process improvements, efficiencies, innovation efforts, and development requests.* Review and recommend operational systems and procedures and coordinate system conversions from an operations perspective.**Basic Qualifications*** Bachelor’s degree, or equivalent work experience* Typically five or more years of relevant experience**Preferred Qualifications*** Management experience, including employee leadership and performance management* Thorough knowledge of operational functions, systems, procedures, and applicable products, programs, financial analysis, and documentation* Product Operations or other operational experience* Understanding of applicable Federal and State laws and regulations* Strong organizational, managerial, project management, customer relations, and communication skills* Experience leading projects, improving processes, and driving efficiencies or innovation* Ability to manage competing priorities, assess risk, solve problems, and learn complex business functions* Experience with STA, Arcaria, and SWP; ARES experience is beneficial but not required**Location Expectations:**This role requires working from a U.S. Bank location three (3) or more days per week.If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.**Benefits:**Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:* Healthcare (medical, dental, vision)* Basic term and optional term life insurance* Short-term and long-term disability* Pregnancy disability and parental leave* 401(k) and employer-funded retirement plan* Paid vacation (from two to five weeks depending on salary grade and tenure)* Up to 11 paid holiday opportunities* Adoption assistance* Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawReview our full benefits available by employment status here.U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.**E-Verify**U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $98,175.00 - $115,500.00U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.