Procurement and Order Management Specialist

Eastern Communications, Ltd.; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Health, dental and vision insurance

401k and company match

Paid holidays, vacation, sick days, &

Ongoing technical training

Advancement opportunities

Company-provided uniforms

Safe, clean & friendly work环境

Job summary

Eastern Communications, Ltd. is seeking a Customer Success professional to act as the first line of contact for orders, quotes, and post-sale support. You will coordinate with sales, operations, and vendors to ensure accurate processing and timely problem resolution.

You will maintain ERP data, generate quotes, and handle repairs/returns while delivering friendly, detail-oriented service to customers and partners in a fast-paced environment.

Qualifications

• Bachelor's degree required.
• 1-2 years of procurement or operations experience with customer conflict resolution.
• Excellent verbal and written communication skills and attention to detail.
• Advanced computer skills in Microsoft Office, especially Excel.

Responsibilities

• Interact directly with our customers and vendors, processing incoming purchase orders, generating quotes, managing returns, repair requests, and other miscellaneous tasks.
• Work closely with our sales and operations teams to deliver top-notch customer service in a timely and friendly manner.
• Review and respond efficiently and accurately to incoming requests via email and phone, fielding hurdles, and escalating when needed.
• Understand our vendors’ product lines and be able to identify and resolve product-related issues and answer questions at a high level.
• Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot, resolve issues, and route feedback.
• Review, prioritize, and process incoming customer purchase orders in our ERP system, mindful of customer and vendor requirements and instructions.
• Make order revisions as needed, including part number, pricing, and quantity changes.
• Thoroughly understand customer needs, vendor requirements and product lines, and business processes when processing orders and placing POs with vendors.
• Prepare and issue purchase orders, ensuring accuracy in all details and making revisions as needed.
• Generate price quotes for customers.
• Manage the repairs and returns process for post-sale equipment issues, including submitting repair/return requests to vendors, communicating decisions and work done to customers, and preparing paperwork for Finance to bill and/or issue credit memos.

Skills

Verbal and written communication

Critical thinking

Analytical skills

Multitasking

Education

Bachelor's degree

Tools

Excel

Microsoft Office

Job description

Are you inspired by the idea of supporting our nation’s critical infrastructure and securing communications for first responders, utilities, and transportation?

Does the prospect of serving as the first line of contact for a growing customer base in a nationally established, multi-location business appeal to you?

Are you an independent, self-motivated, individual contributor also capable of rolling up your sleeves and supporting your teammates when unexpected challenges arise?

Company Overview

Eastern Communications, Ltd. is a critical communications provider based in Long Island City, Queens, NY. Founded in 1976, and acquired from original ownership in 2020, Eastern provides infrastructure, technical services, field replacement parts, and maintenance to a range of end users including public safety, transportation, utilities, and the federal government. The company has earned its exceptional reputation for delivering the highest quality products and services over its 40+ year history. In February 2023, Eastern acquired Marshalltown, Iowa-based RACOM Corporation, and in November 2025, acquired PMC Wirelss. It now comprises 240 employees across 16 locations nationwide.

Job Description

The Customer Success Team is the first line of support for our customer’s needs. They are responsible for customer-facing interactions and resolutions, as well as the review and processing of purchase orders, procuring products and services from our vendors, generating quotes for our customers, and resolving repair/return/replacement requests post-sale between our customers and vendors. The Customer Success Team works closely with both our sales team on customer service issues, as well as our Production Operations Team on internal operational issues to increase efficiency and accuracy of fulfillment. The Customer Success Team is responsible for maintaining and updating internal data in our ERP system and being responsive to phone and email requests both internally and externally as the primary source of orders-related information.

Responsibilities Include but are not limited to the following:

• Interact directly with our customers and vendors, processing incoming purchase orders, generating quotes, managing returns, repair requests, and other miscellaneous tasks.
• Work closely with our sales and operations teams to deliver top-notch customer service in a timely and friendly manner.
• Review and respond efficiently and accurately to incoming requests via email and phone, fielding any hurdles, and escalating when needed.
• Understand our vendors’ product lines and be able to identify and resolve product-related issues and answer questions at a high level.
• Work through creative solutions to effectively answer customer questions, provide guidance, troubleshoot, resolve issues, and route feedback.
• Review, prioritize, and process incoming customer purchase orders in our ERP system, being mindful of customer and vendor requirements and instructions.
• Make order revisions as needed, including part number, pricing, and quantity changes.
• Thoroughly understand customer needs, vendor requirements and product lines, and business processes when processing orders and placing POs with vendors.
• Prepare and issue purchase orders, ensuring accuracy in all details and making revisions as needed.
• Generate price quotes for customers.
• Manage the repairs and returns process for post-sale equipment issues, including submitting repair/return requests to vendors, communicating decisions and work done to customers, and preparing paperwork for Finance to bill and/or issue credit memos.

Basic Role Requirements

• Bachelor's degree required
• 1-2 years' experience in a procurement or operations role with an excellent record of customer conflict resolution
• Strong critical thinking and analytical skills, with the ability to assess ambiguous situations, weigh trade-offs, and reach sound conclusions independently
• Proven ability to effectively handle multiple priorities, organize workload, and meet deadlines in a fast-paced environment
• Ability to assess customer's needs, diagnose root causes of complex issues, and deliver appropriate solutions
• Excellent verbal and written communication skills with a strong attention to detail
• Advanced computer skills in Microsoft Office, especially Excel

Benefit Offerings

• Health, dental and vision insurance
• 401k and company match
• Paid holidays, vacation, sick days, and parental leave
• Ongoing technical training
• Advancement opportunities
• Company-provided uniforms
• Safe, clean & friendly work environment

$20 - $29 an hour

Expected salary range does not include annual performance based bonus or other company benefits.