Processor-Pricer - Full Time

Goodwill Industries of the Valleys; Rocky Mount (VA); On-site; USD 25,000 - 35,000; Full time

Job summary

Goodwill Industries of the Valleys in Rocky Mount, VA is seeking an associate to sort donations into saleable or salvage categories and help price merchandise.

The role emphasizes quality checks, stocking shelves, and delivering friendly donor and customer service while maintaining clean, organized work areas.

Candidates should be able to work independently or in a team and stay current with inventory and price points.

Qualifications

• Ability to read, write, and communicate verbally.
• Ability to perform basic math skills.
• Must be able to work independently.
• Ability to develop and maintain effective working relationships with managers, team members, customers, and donors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude.
• Ability to perform the essential functions with or without accommodation.

Responsibilities

• Sort donations into sellable, salvage or trash categories.
• Price merchandise using baseline price guides; mark-up special priced items.
• Provide quality assurance by checking for tears, stains, wet, smelly, soiled, broken zippers, missing buttons.
• Consistently meet production goals.
• Ensures a positive donor and customer interaction by providing world class customer service.
• Maintain processing and pricing area in a neat and clean condition.
• Identify value of items and assist with floor rotation.

Skills

Reading & Writing

Math skills

Independent work

Interpersonal skills

Team player

Positive attitude

Adaptability

Job description

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Mission Contribution

Maximize profitability through world class customer service and efficiently processing quality items.

Summary

Responsible for sorting of hardline goods into salable or salvage categories. Selection of salable goods must meet quality standards while maintaining quantity of hard lines inventory. Responsible for pricing of merchandise, stocking shelves, mark-downs, rotating and displaying merchandise.

Essential Functions

1. Sort donations into sellable, salvage or trash categories.
2. Price merchandise using baseline price guides; mark-up special priced items of exceptional value.
3. Provide quality assurance by checking for tears, stains, wet, smelly, soiled, broken zippers, missing buttons.
4. Consistently meet production goals.
5. Ensures a positive donor and customer interaction by providing world class customer service.
6. Demonstrates the principles of DURT (Donor Urgent Response Team) with every donor interaction and uses the DURT Alert system to ensure all donors receive world class customer service.
7. Always maintain processing and pricing area in a neat and clean condition.
8. Appropriately identify the value of items.
9. Assist with floor rotation of apparel as needed.
10. Transport merchandise throughout the facility including sales floor, dock area, donor door, etc.
11. Stock shelves, display, and rotate merchandise, and perform markdowns per GIV procedures.
12. Transport trash to compactor and operate compactor as needed.
13. Stay current with industry trends, brands, collectibles, and price points for hardline goods.
14. Identify potential e-commerce items and set aside for manager approval.
15. Preplan for adequate supply of donated goods by notifying manager on duty when merchandise is low.
16. Adheres to all Goodwill personnel policies and procedures.
17. Follows safety and security practices including reporting safety hazards and injuries to the Manager on Duty.
18. Performs other duties as assigned by Management.
19. Attends in-service related training as assigned.
20. Responsible for performing assigned duties within the framework of our Guiding Principles:
21. We are committed to providing world-class customer service to all our customers.
22. We are committed to a clean, neat, and organized and safe facility.
23. We are committed to keeping all we offer fresh and relevant, including a store with full and fresh inventory.
24. Donors and shoppers should be greeted within 10 seconds.
25. Every time we touch a donation, something good should happen to it.
26. All donations should be processed within 24 hours.
27. If you have a pile, you have a problem. This applies to backrooms, desks, production areas and warehouses.
28. Hard goods should be priority processed.
29. Material handling equipment is for moving donations, not for storage or merchandising.
30. Don't fall in love with your donations.... rotation is critical to success.
31. Donor value and transaction value should increase.
32. Profits or ROI should increase.

Minimum Qualifications

• Ability to read, write, and communicate verbally.
• Ability to perform basic math skills.
• Must be able to work independently.
• Ability to develop and maintain effective working relationships with managers, team members, customers, and donors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude.
• Ability to perform the essential functions with or without accommodation.

Special Requirements

• Having a cell phone is not required for employment, but access to applications and/or resources may be limited unless a cell phone is used for authentication.

Physical Requirements

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch, or crawl; talk or hear.
• Able to lift, push, pull, carry, or otherwise move up to forty (40) pounds regularly without support. For weight over forty (40) pounds, request additional team member assistance as needed.

Empowering Individuals * Strengthening Families * Inspiring Communities