Processor I, Workers' Compensation Claims

Estes Express; Richmond (VA); On-site; USD 36,000 - 60,000; Full time

Job summary

Estes Express seeks an administrative support professional to receive and enter all new workers’ compensation claims, determine status per guidelines, and coordinate care and return‑to‑work efforts.

You will maintain OSHA logs and ensure regulatory compliance, while handling medical records and related documents for internal and external teams. This role requires reliability and strong data entry skills in a dynamic environment.

Qualifications

• High school diploma or GED or equivalent.
• Excellent data entry skills.
• Experience with workers' compensation and/or knowledge of healthcare preferred.
• Must be able to lift approximately 20 lbs.
• Must comply with all company policies and procedures.
• Must interact well with others; work independently or in a team.
• Must meet deadlines in a high-volume environment.
• Must pass pre-employment drug screen and background checks.
• Must be authorized to work in the United States.

Responsibilities

• Receive and enter all new workers’ compensation claims.
• Use guidelines to determine status, coordinate care and return to work.
• Receive and forward medical records and status reports to relevant parties.
• Maintain OSHA and other logs, complete summaries for the Safety department.
• Ensure compliance with regulations governing workers’ comp claims.
• Regular attendance is required; perform other duties as assigned.

Skills

Data entry

Communication

Independence/Teamwork

Time management

Reading/comprehension

Regulatory compliance

Education

High School Diploma or GED

Job description

Job Summary:

• Receive and enter all new workers’ compensation claims
• Use established guidelines to determine status, coordinate care and return to work
• Receives and forwards all medical records, work status reports, etc. to appropriate individuals (both internal and external) who are involved in the handling of claims
• Maintain OSHA and other necessary logs within the Safety department. Complete OSHA summaries to provide to appropriate parties
• Ensure compliance with all relevant regulations in regards to management of workers’ comp claims
• Regular attendance is required.
• This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

• High School Diploma or General Education Degree (GED), or any combination of education and experience which would provide an equivalent background
• Excellent data entry skills
• Experience with workers compensation and/or knowledge of healthcare preferred
• Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines
• Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
• Must be authorized to work in the United States

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.