Processing Assistant IV (PAIV)

Health & Human Services; North Carolina; Presencial; USD 39.000 - 69.000; Jornada completa

Descripción de la vacante

The North Carolina Department of Health and Human Services (DHHS) seeks an administrative support specialist in the Wilson office to assist six counselors and staff, handling clerical tasks and ensuring smooth daily operations for clients with disabilities.

This role processes client invoices and purchase orders under counselor direction, answers phones, greets visitors, processes referrals, and opens and closes the office each business day, contributing to reliable service delivery.

Formación

• High school diploma or GED and two years of related administrative experience; or equivalent combination of education and experience.
• Experience working with a team and assisting the public is preferred.
• Ability to perform routine office support functions and manage clerical tasks.

Responsabilidades

• Provide administrative support to six counselors and other staff in the Wilson office.
• Process client-related invoices and purchase orders under counselor direction.
• Answer phones and greet individuals entering the office.
• Process new client referrals and manage front-desk duties.
• Open the office each morning and close it at the end of each day.

Conocimientos

Teamwork experience

Public interaction experience

Educación

High school diploma or GED

Descripción del empleo

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

The primary purpose of this position is to provide administrative support to managerial, supervisory, professional and para-professional staff located in this office for the purpose of assisting eligible persons with disabilities to achieve identified goals.

• The position is located in the Wilson office and provides direct and indirect clerical assistance to six counselors and other paraprofessionals and support staff in the office.
• The position processes all client-related invoices and purchase orders under the direction of the counselors.
• It is responsible for answering the phones and greeting individuals who come into the office.
• The position is responsible for processing new client referrals.
• Opening the office for business promptly each morning.
• Closing the office for business at the end of each day.

Knowledge Skills and Abilities/Management Preferences

Salary Range: $39,244.00-$68,679.00 Recruitment Range: $39,244.00-$49,000.00 Position is funded in part through federal funds. Posting closes at 11:59 p.m. the night before the end date Candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed on the vacancy announcement.

The following Management Preferences are not required, but applicants that possess these skills are preferred.

• Knowledge or experience working with a team.
• Demonstrated experience performing routine office support functions.
• Demonstrated experience working with the public.

About Division of Employment and Independence for People with Disabilities (EIPD)

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide.

To learn more about EIPD: https://youtu.be/4QUy2w9B6AU.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).

Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees.

Supplemental Contact Information

The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

For more information about DHHS: https://www.ncdhhs.gov/.

DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.