Processing Analyst I

Covista; Maryland; On-site; USD 24,000 - 39,000; Full time

Benefits offered by this job

Health, dental, vision, life and/ordis

Disability insurance

401k with employer match

Vacation days and paid holidays

Job summary

Covista in the United States is hiring for a role that acts as a liaison between internal stakeholders and outside agencies to manage non‑TIV funding on student accounts. You will promote student success through accurate account processing and responsive support for internal customers and external agencies.

The position requires strong communication, numeric accuracy, and knowledge of higher education policies.

Qualifications

• Bachelor's degree or higher preferred with customer-service experience.
• Outstanding customer service skills with 1+ year experience preferred.
• Ability to work in a flexible remote environment.
• Strong interpersonal, communication, time management and analytical abilities.
• Demonstrate critical thinking and problem-solving skills.
• Knowledge of higher education, military regulation or accounts receivable preferred.
• Able to work independently and as part of a team.
• Proficient in Microsoft Office and web-based/database software.

Responsibilities

• Supports internal customers and external agencies with professional communication via email, phone, Salesforce, and web conferencing.
• Collaborates with internal and external stakeholders to resolve student debt/balance concerns.
• Processes Direct Bill, VA and/or accounts receivable with accuracy.
• Posts and reviews payment records including EFT, check, and credit transactions.
• Demonstrates understanding of compliance and regulations.
• Identifies opportunities and solutions to improve methods and embraces change.
• Participates in trainings to maintain system access for vendors, agencies, banking and loan systems.
• Works with Covista functions applying knowledge of military, finance and higher education policies.
• Maintains service levels and participates in team meetings and projects.
• Regularly reconciles accounts and ensures timely processing.

Skills

Customer service

Interpersonal skills

Communication

Time management

Analytical skills

Critical thinking

Ability to work remotely

Microsoft Office

Web-based applications

Database software

Education

Bachelor's Degree Preferred

Job description

About Covista

Covista (NYSE: CVSA) is America's largest healthcare educator, serving 100,000 students and supported by a community of 400,000 alumni across five accredited institutions. Through personalized, tech-enabled education powered by 10,000 faculty and colleagues, Covista expands access to healthcare careers and addresses the U.S. healthcare workforce shortage at scale. Covista is the parent company of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

Our colleagues come from a wide range of backgrounds, business, academia, healthcare, government and nonprofits, and are part of a culture where doing exceptional work and making a meaningful difference for students and society aren't separate goals—they're one and the same. This means creating an environment where colleagues can develop new skills, build careers that match their ambitions and see the tangible impact of their work on healthcare education and workforce development. Colleagues who deliver results and embrace new tools to work smarter are valued for their contributions. But what makes working at Covista distinctive is our impact. Our faculty and colleagues don't just support healthcare education—they shape it. This isn't abstract purpose work. It's solving real problems for real people in real communities while advancing careers.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

For more information, visit covista.com and follow us on LinkedIn, Instagram and YouTube.

Job Description

Opportunity at a Glance

This position Team acts as a liaison between internal stakeholders and outside agencies to manage non‑TIV funding on a student accounts. Our colleagues embody the Covista values and embrace synergies to create positive student outcomes and prompt account resolutions. This role is responsible for promoting student success through accurate and responsive processing of non‑TIV aid and providing support to our internal customers and external agencies. Acts with our Covista values and fosters a culture of CARE consistent with our mission, vision, and purpose.

Responsibilities

• Supports internal customers and external agencies with responsive and professional communication via email, phone, SalesForce, and web conferencing.
• Works collaboratively with internal and external stakeholders by asking appropriate questions as needed to resolve student debt/balance concerns.
• Utilizes appropriate systems to process Direct Bill, VA and/or account receivable with accuracy.
• Posts and reviews payment records including EFT, check and credit transactions.
• Demonstrates understanding of compliance and regulations.
• Identifies opportunities and solutions that improve current methods and actively participates in the change of a constantly evolving organization.
• Demonstrates our Covista values while being open and responsive to constructive feedback from mentor/supervisor through the development process.
• Successfully completes various trainings to maintain access for vendors, federal agencies, banking and loan systems.
• Collaborates with various Covista functions, applying a strong knowledge of military, finance, and higher education policies to assist in the resolution of student account concerns.
• Actively participates in team meetings, special projects, and all other duties as assigned.
• Performs regular, proactive reconciliation and follow-up to ensure accuracy and timely processing.
• Maintains service level agreements as determined by leadership.
• Maintains annual quality assurance accuracy rating of 95% and above.
• Communicates effectively with colleagues and leadership.
• Performs other duties as assigned.
• Complies with all policies and standards.

Qualifications

• Bachelor's Degree Preferred
• Outstanding customer service skills with minimum 1 year of customer service Preferred or related experience Preferred
• Ability to work in a flexible remote environment
• High level of interpersonal, communication, time management, and analytical skills
• Demonstrate critical thinking ability
• Knowledge of higher education, military regulation, and/or accounts receivable experience preferred
• Ability to work independently as well as function as part of a team
• PC skills in Microsoft Office, various web‑based applications and database software.
• Excellent math and analytical skills.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $17.15 and $28.18. Actual pay will be adjusted based on job‑related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• 15 Days of Paid Vacation Days each Calendar Year
• 12 Paid Holidays + 2 floating holidays
• For more information related to our benefits please visit: https://careers.covista.com/benefits

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation