Process Technician II

gentex; Zeeland (MI); On-site; USD 52,000 - 70,000; Full time

Job summary

Gentex in Zeeland, Michigan, seeks a Process Technician II to lead production support and optimize manufacturing processes. Monitor equipment, drive continuous improvement, and mentor hourly Technicians while ensuring safety and quality.

The role requires an Associate or Bachelor's in engineering/technical field or equivalent experience, plus hands-on troubleshooting, documentation, and strong communication skills. Occasional overtime and collaboration with engineering are expected.

Qualifications

• Associate or bachelor’s degree in Engineering/technical field or equivalent experience.
• Excellent project management skills.
• Ability to communicate difficult issues clearly.
• Ability to work effectively in a team.
• Ability to learn new software platforms.
• Overtime availability.
• Demonstrated advanced troubleshooting skills and mechanical/electrical aptitude.
• Strong commitment to continuous improvement.
• Proficiency in Microsoft Office Suite.
• Ability to stand and maneuver around equipment.

Responsibilities

• Monitor and adjust equipment controls and process controls, identifying root causes and implementing corrective actions to minimize downtime.
• Maintain records of all downtime events with appropriate detail.
• Lead or co‑lead continuous improvement initiatives.
• Develop and maintain documentation, SOPs, and preventive maintenance strategies.
• Track metrics and use data to propose improvements.
• Support engineering staff in developing new processes/products for manufacturing.
• Collaborate with internal groups and/or outside vendors to troubleshoot equipment.
• Mentor and develop the skills of hourly Technicians.
• Other duties as assigned.

Skills

Problem solving

Teamwork

Communication

Microsoft Office

Adaptability

Education

Associate or Bachelor's degree in Engineering/Technical

Tools

PLCs

CAD (SolidWorks)

Job description

At Gentex, you'll help create innovative technologies that improve how people live, travel, and stay connected. Join a company driven by quality products across an evolving range of industries.

POSITION OVERVIEW

The Process Technician II is responsible for leading production support activities through effective problem solving, strong internal customer support, and a commitment to safety and quality. This role improves equipment efficiency by maintaining and optimizing production machines and processes.

WHAT YOU'LL DO

• Monitor and adjust equipment controls and/or process controls as needed, while identifying root causes of issues, and implementing corrective actions to minimize downtime.
• Maintain records of all downtime events with appropriate detail.
• Lead or co‑lead continuous improvement initiatives.
• Develop and maintain documentation, SOPs, and preventive maintenance strategies.
• Track metrics and use data to propose improvements.
• Support engineering staff in the development of new processes and/or new products for manufacturing.
• Work with other internal groups and/or outside vendors to troubleshoot existing equipment as needed.
• Mentor and develop the skills of hourly Technicians.
• Other duties as assigned.

HOW YOU'LL DO IT

• Optimizing Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Managing Complexity - Making sense of complex, high quantity and sometimes contradictory information to effectively solve problems.
• Communicating Effectively - Developing and delivering multi-mode communications that convey clear understanding, taking into account the unique needs of different audiences.
• Customer Focus - Building strong customer relationships and delivering customer-centered solutions.
• Problem Solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.
• Maintaining a high level of honesty, integrity, and confidentiality with respect to company matters.
• Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.

WHAT TO BRING

• Associate or bachelor's degree in an Engineering, technical, or related field, or equivalent work experience.
• Excellent project management skills.
• Ability to communicate difficult issues with others.
• Ability to work effectively in a team environment.
• Ability to learn new software platforms, as needed.
• Must be available to work overtime, as needed.
• Demonstrated advanced troubleshooting skills and mechanical/electrical aptitude.
• Intense personal commitment to continuous improvement.
• Proficiency in Microsoft Office Suite.
• Ability to stand/remain stationery and maneuver in or around equipment.

WHAT WILL HELP

• Additional schooling, technical training, and/or equivalent experience.
• Experience with PLCs, CAD software (i.e. SolidWorks), and/or other manufacturing software platforms.
• 2 to 4 years of related manufacturing support experience preferred.
• Proven leadership and motivational skills.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration abilities.
• Detail-oriented with a commitment to quality.
• Demonstrated technical interdisciplinary skills.
• Knowledge of statistics and data analysis.
• Motivated by discovery and problem solving moderated by a developing business sense.

Gentex is an equal opportunity employer

Gentex extends equal employment opportunities to qualified applicants and employees regardless of an individual's race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.

Assistance

Gentex is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at [e-mail] . Gentex will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.

Understand your right to work

At Gentex, we use E-verify to confirm you're authorized to work in the U.S.

E-Verify - English & Spanish

Right to Work - English

Right to Work - Spanish