Process Manager Operations

Cleveland-Cliffs Inc.; East Chicago (IN); On-site; USD 110,000 - 170,000; Full time

Job summary

Cleveland-Cliffs Inc. is seeking a Process Manager Operations at the Indiana Harbor Operation in East Chicago, Indiana.

This role leads Shift Managers and their crews to safely achieve production, quality, and operational goals in a fast-paced industrial setting. The ideal candidate has 5+ years of manufacturing leadership, strong problem-solving, and collaboration skills across maintenance, engineering, and contractors.

Qualifications

• Five+ years of leadership experience in heavy industrial or manufacturing environments.
• Proven ability to lead teams, drive accountability, and improve safety, quality, and production.
• Experience working with maintenance and technical teams to resolve operational issues.

Responsibilities

• Lead Shift Managers and crews to meet safety, environmental, quality, and production goals.
• Ensure compliance with safety and operating standards and promote a strong safety culture.
• Monitor daily operations, identify issues, and implement improvements.
• Collaborate with maintenance, engineering, and contractors to optimize production.
• Develop SOPs and training to improve safety and performance.
• Coordinate downtime and respond to emergencies as needed.

Skills

Leadership

Safety culture

Problem solving

Communication

MS Office

Maintenance systems

Education

Bachelor's degree in Engineering or related field

Tools

Manufacturing/Maintenance MMS

Job description

Location: East Chicago, IN

Cleveland-Cliffs has an immediate opportunity for a Process Manager Operations in our Steel Producing department at our Indiana Harbor Operation in East Chicago, Indiana. This role leads Shift Managers and their crews to safely achieve production, quality, and operational goals. We are seeking an experienced manufacturing leader who can develop teams, improve performance, and drive results in a fast-paced industrial environment while working collaboratively with bargaining units, maintenance, engineering, and contractors.

Summary of Responsibilities

• Lead Shift Managers and their crews to achieve safety, environmental, quality, and production goals.
• Ensure compliance with safety, environmental, and operating standards while promoting a strong safety culture.
• Monitor daily operations, identify performance issues, and implement solutions to improve productivity and reliability.
• Analyze operational and maintenance delays and drive continuous improvement initiatives.
• Provide leadership, coaching, and technical guidance to Shift Managers and operating teams.
• Collaborate with operations, engineering, maintenance, and technical teams to optimize production.
• Coordinate contractor activities and planned and unplanned downtime to minimize production interruptions.
• Develop standard operating procedures and training to improve safety, consistency, and performance.
• Respond to operational and emergency situations during and after normal business hours.
• Other duties as assigned.

Minimum Qualifications

• Five (5) or more years of leadership experience in a heavy industrial or manufacturing environment, including experience leading front-line leaders and operations teams.
• Proven ability to lead teams, drive accountability, and improve safety, quality, and production performance.
• Strong problem-solving, decision-making, and communication skills across all levels of an organization.
• Experience working collaboratively with maintenance and technical teams to resolve operational issues.
• Proficiency with Microsoft Office and experience using manufacturing or maintenance management systems.
• Applicants for this position must be currently legally authorized to work in the United States on a full-time basis.

Preferred Qualifications

• Bachelor’s degree in Engineering, Operations Management, Business, Organizational Leadership, or a related field.
• Experience leading multiple front-line supervisors or Shift Managers in a 24/7 industrial operation.
• Experience working with a bargaining unit workforce.
• Experience in the steel, metals, or heavy manufacturing industry.

Relocation assistance may be considered for highly qualified candidates from outside the local area.

Cleveland-Cliffs is a leading North America-based steel producer with focus on value-added sheet products, particularly for the automotive industry. The Company is vertically integrated from the mining of iron ore, production of pellets and direct reduced iron, and processing of ferrous scrap through primary steelmaking and downstream finishing, stamping, tooling, and tubing. We offer an excellent total compensation package, including competitive pay with variable compensation opportunity, health insurance, retirement plan, education assistance, paid time off, and more.

Cleveland-Cliffs Inc. is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please send an e-mail to [e-mail] or call 1-[phone] and let us know the nature of your request and your contact information. Do not email your application materials to this email address. Application materials sent to this email address will not be considered.

Cleveland-Cliffs Inc. is an equal opportunity employer – M/F/Veteran/Disability. We are a drug‑free workplace and conduct pre‑employment screening as a condition of employment.