Process Manager, Associate - Hybrid

Capital One Group; Plano (TX); Hybrid; USD 67,000 - 76,000; Full time

Job summary

Capital One in Plano, TX is seeking an Associate Process Manager to join the Change Management Team within Empowering Dealer Success (EDS). The hybrid role blends office collaboration with remote work as you help create and refine processes that deliver consistent customer outcomes and improve the bottom line.

You will draft instructions, analyze data, and drive improvements across cross-functional teams, while maintaining strong communication and adaptability to change.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 1 year of experience in Process Management, Project Management, or Relationship Management.
• At least 3 years of experience using Microsoft Office or Google Suite.

Responsibilities

• Draft, test and revise work instructions with approvals and regular reviews.
• Collect, analyze and measure process data to identify improvements.
• Understand best practices and drive well managed processes.
• Collaborate on cross-functional initiatives and provide input for process improvement.
• Attend Ops Readiness forums and guide discussions.
• Review Ops Readiness communications for accuracy and effectiveness.
• Lead weekly meetings for Ops agents to share P&P enhancements and ideas.
• Develop draft language for needed P&P updates and training materials.

Skills

Communication skills

Attention to detail

Adaptability

Education

High School Diploma or GED

Tools

Microsoft Office

Google Suite

Job description

Process Manager, Associate - Hybrid Job Description: As an Associate in Process Management on the Change Management Team within Empowering Dealer Success (EDS), you will be part of a smart, talented team responsible for creating and enhancing processes that deliver excellence to your customer each time. You will play a key role in delivering processes that impact the company’s bottom line. In this position you will contribute immediately while strengthening your process management best practices. We are seeking dedicated, disciplined, process professionals who excel in a team environment. This person will have excellent communication skills, attention to detail, and can adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue your career in the field of Process Management.

General Responsibilities

• Draft, test and revise work instructions, gain relevant approvals and ensure regular reviews take place.
• Collect, analyze and measure process data on the effectiveness of business processes, to initiate sustainable, repeatable, and quantifiable business practices and procedures; proactively identify and implement improvements to processes.
• Understand best practices and drive well managed processes.
• Collaborate with teammates on larger initiatives; participate on cross-functional project teams and provide input for process improvement initiatives.
• Attend all Ops Readiness forums and guide to drive the conversation.
• Review Ops Readiness communications for accuracy and effectiveness.
• Drive weekly meetings to give Ops agents a platform to share P&P enhancements and ideas.
• Assist in developing draft language for needed P&P updates, curate Operations training materials, job aids, email templates, etc.

Location: Plano 6 - this role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 1 year of experience in Process Management, Project Management, or Relationship Management
• At least 3 years of experience using Microsoft Office or Google Suite

Preferred Qualifications

• At least 2 years of experience in Process Management, Project Management, or Relationship Management
• At least 2 years of experience in presenting to senior management
• At least 2 years of experience working in the auto finance industry

No agencies please.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.

Plano, TX: $66,700 - $76,100 for Process Manager. Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI).

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug‑free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23‑A of the New York Correction Law; SanFrancisco, California Police Code Article49, Sections4901‑4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at [e-mail]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to [e-mail].

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we’re building a leading information‑based technology company. Still founder‑led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.