Process Management Analyst

W. W. Grainger; Lake Forest (IL); Hybrid; USD 67,000 - 112,000; Full time

Job summary

W.W. Grainger, Inc. in Lake Forest, IL, is seeking a Process Management Analyst to drive operational excellence across supplier onboarding, product lifecycle, contract administration, and data maintenance.

The role is hybrid, requiring three onsite days per week at the Chicago Merchandise Mart or Lake Forest headquarters. You will analyze processes, document requirements, and support tool development with JIRA, Smartsheet, SQL, and reporting platforms while collaborating cross‑functionally to

Qualifications

• Bachelor's Degree or equivalent experience.
• 2+ years experience in process management, operations, merchandising, eCommerce, or related fields.
• Familiarity with workflow and data tools such as JIRA, Smartsheet, SQL, and reporting platforms.
• Experience analyzing data and drawing insights to problem solve and continently improve processes.
• Experience collaborating cross functionally.
• Experience with Microsoft Office Suite applications (e.g. Word, Excel, PowerPoint).

Responsibilities

• Facilitate and execute various operational activities involving supplier, cost, product lifecycle processes and data maintenance activities.
• Analyze process performance and identify opportunities for standardization and continuous improvement.
• Collaborate with cross-functional teams to document requirements and support the development of tools that enhance operational workflows.
• Manage feedback channels and resolve issues to improve data quality and customer experience.
• Support project execution and reporting activities, including tracking milestones and communicating progress to stakeholders.
• Maintain and apply knowledge of process impacts to upstream and downstream systems.
• Serve as a subject matter expert on workflow tools and platforms (e.g., JIRA, Smartsheet, SQL-based systems), providing training and support as needed.
• Ensure adherence to service level agreements and compliance standards in all process execution activities.

Skills

Data analysis

Cross-functional collaboration

Process improvement

Excel

Education

Bachelor's Degree or equivalent experience

Tools

JIRA

Smartsheet

SQL

Reporting platforms

Job description

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Location: LAKE FOREST, IL, US, 60045-5202

Work Location Type: Hybrid

About Grainger

W.W. Grainger, Inc. is a leading broad line distributor with operations primarily in North America and Japan. At Grainger, We Keep the World Working by serving more than4.6 million customersworldwide with maintenance, repair andoperating(MRO) products and value-added solutions delivered through innovative technology and deep customerexpertise. Known for its commitment to service and purpose-driven culture, the Company reported2025 revenue of$17.9 billion. For more information, visitwww.grainger.com.

Compensation

The anticipated base pay compensation range for this position is $67,300.00 – $112,200.00. This role is eligible for an incentive target of up to 5% or $, based on the achievement of individual and company performance objectives in accordance with the current terms of the incentive program which are subject to change.

Rewards and Benefits

With benefits starting on day one, our programs provide choice and flexibility to meet team members' individual needs, including:

• Medical, dental, vision, and life insurance plans with coverage starting on day one of employment and 6 free sessions each year with a licensed therapist to support your emotional wellbeing.
• 18 paid time off (PTO) days annually for full-time employees (accrual prorated based on employment start date) and 6 company holidays per year.
• 6% company contribution to a 401(k) Retirement Savings Plan each pay period, no employee contribution required.
• Employee discounts, tuition reimbursement, student loan refinancing and free access to financial counseling, education, and tools.
• Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents.

For additional information and details regarding Grainger’s benefits, please click on the link below:

The pay range provided above is not a guarantee of compensation. The range reflects the potential base pay for this role at the time of this posting based on the job grade for this position. Individual base pay compensation will depend, in part, on factors such as geographic work location and relevant experience and skills.

The anticipated compensation range described above is subject to change and the compensation ultimately paid may be higher or lower than the range described above.

Grainger reserves the right to amend, modify, or terminate its compensation and benefit programs in its sole discretion at any time, consistent with applicable law.

The Process Management Analyst supports operational excellence by executing and improving business processes across various functional areas. This role ensures consistency, quality, and efficiency in workflows that may include supplier onboarding, product lifecycle management, contract administration, and data maintenance. The analyst collaborates cross-functionally to identify opportunities for improvement and supports the implementation of scalable solutions. This position is hybrid requiring 3 days per week onsite at the Chicago, IL Merchandise Mart office or Lake Forest, IL headquarters.

You Will

• Facilitate and execute various operational activities involving supplier, cost, product lifecycle processes and data maintenance activities.
• Analyze process performance and identify opportunities for standardization and continuous improvement.
• Collaborate with cross-functional teams to document requirements and support the development of tools that enhance operational workflows.
• Manage feedback channels and resolve issues to improve data quality and customer experience.
• Support project execution and reporting activities, including tracking milestones and communicating progress to stakeholders.
• Maintain and apply knowledge of process impacts to upstream and downstream systems.
• Serve as a subject matter expert on workflow tools and platforms (e.g., JIRA, Smartsheet, SQL-based systems), providing training and support as needed.
• Ensure adherence to service level agreements and compliance standards in all process execution activities.

You Have

• Bachelor's Degree or equivalent experience or equivalent experience
• 2+ years experience in process management, operations, merchandising, eCommerce, or related fields.
• Familiarity with workflow and data tools such as JIRA, Smartsheet, SQL, and reporting platforms.
• Experience analyzing data and drawing insights to problem solve and continently improve processes.
• Experience collaborating cross functionally.
• Experience with Microsoft Office Suite applications (e.g. Word, Excel, PowerPoint).

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, protected veteran status or any other protected characteristic under federal, state, or local law. We are proud to be an equal opportunity workplace.

We are committed to fostering an inclusive, accessible work environment that includes both providing reasonable accommodations to individuals with disabilities during the application and hiring process as well as throughout the course of one’s employment, should you need a reasonable accommodation during the application and selection process, including, but not limited to use of our website, any part of the application, interview or hiring process, please advise us so that we can provide appropriate assistance.