Process Lead, Product & Technology Delivery

LAM Lennar Associates Mgmt LLC; Florida; On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Health insurance

401(k) with Company Match

Paid Parental Leave

Education Assistance

Adoption Assistance

Vacation & Holidays

Home Purchase Discounts

Job summary

Lennar is seeking a Process Lead to bring clarity and scale to how our technology teams plan, build, and deliver across the software lifecycle. You will map current processes, identify gaps, and design future-state workflows that improve efficiency and cross-team alignment.

Lead with influence, gather and formalize standards, and drive adoption with training and governance. Build dashboards and KPIs to measure progress and reduce operational risk within a large multi-team enterprise.

Qualifications

• 8+ years of experience in process improvement, process design and documentation, program or project management, delivery management, or a related field.
• Proven experience mapping and redesigning end-to-end processes in a software or technology delivery environment.
• Strong working knowledge of SDLC/PDLC practices and Agile frameworks (Scrum, Kanban; SAFe a plus).
• Proven ability to lead through influence by building alignment across teams and leaders where you have no direct authority.
• Experience gathering, organizing, and governing standards across multiple teams or business units.
• Skill in process mapping methods such as value stream mapping, swimlanes, SIPOC, and BPMN.
• Experience defining KPIs and building reports or dashboards that track adherence and performance.
• Excellent facilitation, written communication, and executive communication skills, including the ability to make complex processes simple.
• Nice to Have Lean Six Sigma (Green or Black Belt), PMP, SAFe, CSM, or a process certification such as CBPP
• Change management training (e.g., Prosci)
• Experience standing up a Delivery Excellence, PMO, or Engineering Operations function
• Experience in a large, multi-team enterprise environment
• Experience with tools like GitHub, Claude, and Lucid, or comparable technologies.

Responsibilities

• Lead cross-functional discovery to map current-state processes across all phases of the SDLC/PDLC, from intake and planning through build, test, release, and support.
• Identify gaps, redundancies, bottlenecks, and inconsistencies, and design future-state processes that improve efficiency and scale across teams.
• Partner with engineering, product, QA, design, architecture, security, and operations leaders to gather, reconcile, and formalize standards and best practices.
• Create and maintain clear, accessible process documentation, including process maps, playbooks, RACI models, templates, and guides, in a central source of truth.
• Define and report on metrics that measure process adherence, maturity, and delivery efficiency, and turn the data into actionable insights for leadership.
• Plan and run rollout of new or updated processes, including communication, training, and change management, so teams actually adopt them.
• Facilitate workshops, working sessions, and governance forums that drive alignment and decisions across teams.
• Build a continuous-improvement feedback loop: gather input from teams, review how processes are performing, and refine them over time.
• Act as a trusted advisor to leadership on delivery practices, process maturity, and operational risk.

Skills

Process improvement

Process design

Documentation

Program management

Delivery management

SDLC/PDLC

Agile frameworks

Influence & facilitation

KPIs & dashboards

Change management

Education

Lean Six Sigma (Green/Black Belt)

PMP

SAFe

CSM

CBPP

Tools

GitHub

Lucid

Claude

Job description

Process Lead, Product & Technology Delivery

We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States.

A Career that Empowers You to Build Your Future Lennar is looking for a Process Lead to bring clarity, consistency, and scale to how our technology teams plan, build, and deliver. You will lead cross-team efforts to map current processes across the software and product development lifecycles, find opportunities to make them more efficient, and design solutions that scale across the organization. You won't own the standards. Our teams do. You will own how those standards are gathered, aligned, documented, and measured. You'll work as a trusted partner and facilitator, using influence rather than authority to help teams agree on how work gets done, then track adoption and share insights that keep improving the process.

What You'll Do

Lead cross-functional discovery to map current-state processes across all phases of the SDLC/PDLC, from intake and planning through build, test, release, and support. Identify gaps, redundancies, bottlenecks, and inconsistencies, and design future-state processes that improve efficiency and scale across teams. Partner with engineering, product, QA, design, architecture, security, and operations leaders to gather, reconcile, and formalize standards and best practices. Create and maintain clear, accessible process documentation, including process maps, playbooks, RACI models, templates, and guides, in a central source of truth. Define and report on metrics that measure process adherence, maturity, and delivery efficiency, and turn the data into actionable insights for leadership. Plan and run rollout of new or updated processes, including communication, training, and change management, so teams actually adopt them. Facilitate workshops, working sessions, and governance forums that drive alignment and decisions across teams. Build a continuous-improvement feedback loop: gather input from teams, review how processes are performing, and refine them over time. Act as a trusted advisor to leadership on delivery practices, process maturity, and operational risk.

What You Bring

8+ years of experience in process improvement, process design and documentation, program or project management, delivery management, or a related field. Proven experience mapping and redesigning end-to-end processes in a software or technology delivery environment. Strong working knowledge of SDLC/PDLC practices and Agile frameworks (Scrum, Kanban; SAFe a plus). Proven ability to lead through influence by building alignment across teams and leaders where you have no direct authority. Experience gathering, organizing, and governing standards across multiple teams or business units. Skill in process mapping methods such as value stream mapping, swimlanes, SIPOC, and BPMN. Experience defining KPIs and building reports or dashboards that track adherence and performance. Excellent facilitation, written communication, and executive communication skills, including the ability to make complex processes simple. Nice to Have Lean Six Sigma (Green or Black Belt), PMP, SAFe, CSM, or a process certification such as CBPP Change management training (e.g., Prosci) Experience standing up a Delivery Excellence, PMO, or Engineering Operations function Experience in a large, multi-team enterprise environment Experience with tools like GitHub, Claude, and Lucid, or comparable technologies.

What Success Looks Like

First 90 days: You've built relationships across delivery teams, mapped key current-state processes, and agreed on a prioritized improvement roadmap. First 6 months: Documented standards and processes live in a central, trusted location, with baseline adherence and efficiency metrics in place. First year: Teams are measurably more consistent and efficient, adoption is visible in the reporting, and the process is seen as something that helps teams rather than slows them down.

Physical & Office/Site Presence Requirements

This is primarily a sedentary office position which requires the incumbent to have the ability to operate computer equipment, speak, hear, bend, stoop, reach, lift, and move and carry up to 25 lbs. Finger dexterity is necessary. This description outlines the basic responsibilities and requirements for the position noted. This is not a comprehensive listing of all job duties of the Associates. Duties, responsibilities and activities may change at any time with or without notice. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

Life at Lennar

At Lennar, we are committed to fostering a supportive and enriching environment for our Associates, offering a comprehensive array of benefits designed to enhance their well-being and professional growth. Our Associates have access to robust health insurance plans, including Medical, Dental, and Vision coverage, ensuring their health needs are well taken care of. Our 401(k) Retirement Plan, complete with a $1 for $1 Company Match up to 5%, helps secure their financial future, while Paid Parental Leave and an Associate Assistance Plan provide essential support during life's critical moments. To further support our Associates, we provide an Education Assistance Program and up to $30,000 in Adoption Assistance, underscoring our commitment to their diverse needs and aspirations. From the moment of hire, they can enjoy up to three weeks of vacation annually, alongside generous Holiday, Sick Leave, and Personal Day policies. Additionally, we offer a New Hire Referral Bonus Program, significant Home Purchase Discounts, and unique opportunities such as the Everyone’s Included Day. At Lennar, we believe in investing in our Associates, empowering them to thrive both personally and professionally. Lennar Associates will have access to these benefits as outlined by Lennar’s policies and applicable plan terms. Visit Lennartotalrewards.com to view our suite of benefits. Join the fun and follow us on social media to see what's happening at our company, and don't forget to connect with us on Lennar: Overview | LinkedIn for the latest job opportunities. Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

We’re Always Looking Ahead

Want to work in an innovative environment that empowers you to explore your passions? At Lennar, we promote asking questions and working together to solve complex problems. It’s how we’ve become a leader in the homebuilding industry and why our Associates love working here. If you’re interested in helping people find their future homes and, in doing so, build a better future for themselves, then Lennar is the place for you.

Work Where Everyone’s Included

We’re committed to building and sustaining an inclusive culture where everyone has a seat at the table, and we’re all on a first-name basis. This inclusive culture influences our hiring practices, the communities we serve and how we build better career experiences for all our Associates. It’s why we created our Everyone’s Included Advisory Council, and we’d love for you to be part of our shared journey.

Join Our Talent Network

Welcome to the Lennar Community! We are tickled, delighted and happy that you've decided to join our Talent Community! We look forward to connecting about career opportunities at Lennar.