Process Lead, Cincinnati, #90

Gopuff; Cincinnati (OH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance (full‑

401(k) Retirement Savings Plan

25% employee discount & FAM Membership

Vacation and Sick Time for eligible

Job summary

Gopuff in Cincinnati seeks a Process Lead to oversee the Pack, Receive and Kitchen teams during shifts, guiding performance and day-to-day tasks to ensure order accuracy and fast delivery. You will coach associates to elevate the customer experience for every order.

Reporting to the Site Leader, you will drive coordination with site leadership, ensure shift coverage, safety audits, and process improvements while upholding the company’s customer-first commitment.

Qualifications

• 2+ years in leadership roles in retail, grocery, or related fields.
• Experience improving processes and efficiencies.
• Able to work with fluid schedules (5pm–3am) and weekends.

Responsibilities

• Pack orders and receive inventory.
• Oversee ICQA during low volume periods.
• Direct all associate activities during the shift.
• Escalate site issues to leadership in real time.
• Ensure completion of checklists and smooth handoffs between shifts.
• Develop and train new associates.
• Manual routing and dispatch of drivers as needed.
• Conduct audits and help meet performance objectives.

Skills

Leadership experience

Team management

Process optimization

Flexible schedules

Education

ServeSafe Certification

Job description

Gopuff is seeking a Process Lead for our Operations team. Reporting to the Site Leader or Manager, this role is a core part of the leadership team with the responsibility to ensure order accuracy and fast, efficient delivery to our customers. During your shift, you will lead the performance and day to day tasks of both the Pack and Receive and Kitchen* teams. The success of the team will rely on your ability to coach and motivate the team with a focus on perfecting the customer experience for each order. We put our customers first.

Customers turn to Gopuff to deliver their everyday essentials—day and night, rain or shine. We’re assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn’t hurt if you like snacks.

Responsibilities

-Pack orders and receive inbound inventory during low vol / min staffed periods

-Completing ICQA in low vol / min staffed periods

• Support the associate team in path when there are any gaps in shift coverage, which may include the use of carts, pallet jacks, dollies and other equipment to move product

-Quarterback and direct all associate activities during the shift

-Escalate in real time any site issues to Site Leadership, Regional Leadership, and Live Monitoring for assistance

-Ensure completion of close/open checklists for OA team

-Oversee execution of all facility operations and delivery processes for your shift, while ensuring that subsequent shifts are setup to succeed

-Develop and train new associates within site and kitchen* (if/when Site Leadership is unable to be on shift)

-Manual intervention of driver routing & dispatching.

-Shelf move activities (for reorganization & backstock)

-Execute all site-specific projects or initiatives (including but not limited to audit counts, new hire onboarding, food safety and cleanliness audits etc.)Conduct damage + expiry process auditsAssist in meeting performance objectives including but not limited to site labor management during shift, order volume, pack times, mispack rates, inventory accuracy and bottlenecking

-Troubleshoot/ root cause analysis for defects within shift

-Stand, push, pull, squat, bend, reach and walk during shifts

-Handle products that may contain tobacco, nicotine, and/or alcohol

-Work in freezer locations periodically throughout shifts

-Complete additional assigned duties based on the needs of the business

Qualifications

-2 years of internal Gopuff experience

-2+ years of leadership experience in retail, grocery, military, restaurant or equivalent experience

-1+ years of experience in improving processes and efficiencies and ServeSafe Certification highly preferred

-Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends

-Team-oriented mentality

• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds

#LI-DNP

What We Offer

• Medical/Dental/Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.