Process Introduction Technician

the LEGO Group; Richmond (VA); Hybrid; Confidential; Full time

Job summary

LEGO Group in Virginia is seeking a Process Engineering Technician to support new product introductions, optimize manufacturing processes, and implement innovative packaging technologies. You will work with engineers and production teams to validate products and ensure efficient line performance.

The role emphasizes hands-on problem solving on the manufacturing floor, documentation of standards, and collaboration across Engineering, Production, and Operations to deliver reliable process launches.

Qualifications

• Associate degree in a technical field and 3–5 years of manufacturing experience.
• Experience supporting manufacturing processes, production equipment, or engineering operations.
• Working knowledge of process engineering principles and production equipment.
• Experience with HMI interfaces and manufacturing equipment setup.
• Strong mechanical aptitude and spatial reasoning.
• Experience supporting product qualifications, process validation, or equipment setup.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate technical information to technical and non-technical teammates.
• Ability to operate on both computer and manufacturing floor.
• Strong written communication, organization, and documentation skills.

Responsibilities

• Support validation of new products, technologies, and first-time production runs.
• Assist engineers in developing, testing, and implementing new or modified production processes, tools and equipment.
• Support engineering improvement projects and implementation of ECRs.
• Maintain production data, validation records, and line recipe standards.
• Document operational control standards and verify equipment performance against specs.
• Identify opportunities to improve manufacturing processes, equipment settings and efficiency.
• Identify risks and process deviations during product and technology introductions.
• Troubleshoot and resolve technical production line issues to minimize downtime.
• Assist with defining equipment recipes, process qualifications, and production standards for new products.
• Partner with Production and Engineering teams to support successful process launches.

Skills

Manufacturing experience

Process engineering knowledge

Troubleshooting

Technical communication

Mechanical aptitude

Education

Associate degree in a technical field

Tools

HMI interfaces

Production equipment setup

Job description

Job Description

Are you passionate about manufacturing, process improvement, and bringing new products and technologies to life? As a Process Engineering Technician, you’ll work alongside engineers and production teams to support new product introductions, optimize manufacturing processes, and help ensure successful implementation of innovative packaging technologies.

Compensation & Schedule

Starting Pay: $31.60/hr
Schedule: Monday-Friday, 8:00 AM - 4:30 PM

What You’ll Do

• Support the validation of new products, technologies, and first‑time production runs.

• Assist engineers in developing, testing, and implementing new or modified production processes, tools, and equipment.

• Support engineering improvement projects and implementation of Engineering Change Requests (ECRs).

• Maintain production data, validation records, and line recipe standards.

• Document operational control standards and verify equipment performance against engineering specifications.

• Identify opportunities to improve manufacturing processes, equipment settings, and operational efficiency.

• Identify risks and process deviations during product and technology introductions.

• Troubleshoot and resolve technical production line issues to minimize downtime and quality concerns.

• Assist with defining equipment recipes, process qualifications, and production standards for new products.

• Partner with Production and Engineering teams to support successful process launches and ongoing operational performance.

Basic Qualifications

• Associate degree in a technical field and 3-5 years of manufacturing experience, or equivalent combination of education and experience.

• Experience supporting manufacturing processes, production equipment, or engineering operations.

• Working knowledge of process engineering principles and production equipment.

• Experience with HMI interfaces and manufacturing equipment setup.

• Strong mechanical aptitude, including spatial reasoning and understanding of basic engineering concepts.

• Experience supporting product qualifications, process validation, or equipment setup activities.

• Strong troubleshooting and problem‑solving skills.

• Ability to communicate technical information effectively to both technical and non‑technical team members.

• Ability to work both at a computer and on the manufacturing floor as business needs require.

• Strong written communication, organization, and documentation skills.

Preferred Qualifications

• Experience in Mechatronics or Automation Technology.

• Packaging or packing manufacturing experience.

• Experience supporting new product introductions (NPI).

• Experience working in highly automated manufacturing environments.

• Demonstrated innovation, creativity, and continuous improvement mindset.

• Spanish language skills are a plus.

What We Offer

• Opportunity to support the introduction of new products, technologies, and manufacturing processes.

• Exposure to advanced manufacturing and engineering projects.

• Career growth and development opportunities within LEGO Manufacturing Virginia.

• Collaborative environment partnering with Engineering, Production, and Operations teams.

• Opportunity to contribute to process innovation and operational excellence.

• A culture built on learning, collaboration, and continuous improvement.

Compensation

The salary for this position has a range of $31.60 - $31.60 based on anticipated responsibilities, market benchmarks, and organizational constraints. The LEGO Group carefully considers a wide range of compensation factors, including but not limited to prior experience, skills, expertise, location, internal equity, and other considerations permitted by law. The comprehensive remuneration details, inclusive of benefits, will be communicated upon finalisation of the employment offer.

What’s in it for you?

Here are some of what to expect:

Family Care Leave – We offer enhanced paid leave options for those important times.

Insurances – All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing – We want you to be your best self, so you’ll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

Colleague Discount – We know you’ll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus – We do our best work to succeed together. When goals are reached and if eligible, you’ll be rewarded through our bonus scheme

Your workplace – When you join the team you’ll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong. The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds, the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day, playing a part in building a sustainable future and continuing our mission to “inspire and develop the builders of tomorrow.” The LEGO Group is fully committed to Children’s Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening, as a condition of the offer.

Thank you for sharing our global commitment to Children’s Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make www.LEGO.com/jobs accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process, please contact the HR Service Desk at 1.860-763-7777, option #3. Please note, these communication channels should be used for those having difficulty accessing our on-line channels, not to inquire about job opportunities.