Process Intelligence Specialist

MSD; North Wales (Montgomery County); Hybrid; USD 79,000 - 125,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid holidays

Job summary

MSD is seeking a Process Intelligence Specialist to shape the future of digital procurement through analytics, automation, and AI. You will analyze and standardize processes, identify bottlenecks, and design scalable solutions using Celonis, Databricks, and Power Platform.

You will work with business and IT partners to deliver practical improvements that drive measurable value and enable future AI capabilities across the organization.

Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
• 3-5 years of experience in automation, analytics, systems development, process improvement, or related area.
• Experience building or supporting technical solutions that improve business performance, efficiency, or data quality.

Responsibilities

• Analyze, document, and standardize business processes to establish a foundation for optimization and automation.
• Use process intelligence tools such as Celonis to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Design and build solutions using Databricks, PowerApps, Power Automate, RPA, AI, and related technologies.
• Develop and maintain workflow solutions, taxonomies, and supporting system structures.
• Create intuitive, user‑focused process documentation and experiences.
• Apply AI‑driven approaches to improve operational efficiency and decision‑making.
• Work with data and analytics to monitor performance and drive continuous improvement.
• Partner with business and IT stakeholders to deliver practical, scalable solutions.

Skills

Backlog management

Business analytics

Data analysis

Process improvement

Automation

AI-enabled solutions

Education

Bachelor's degree in Computer Science, Engineering, Information Systems, or related field

Tools

Celonis

Databricks

PowerApps

Power Automate

SQL

RPA

Job description

Job Description For over 130 years, we have pioneered groundbreaking science. Today, we are driven by continuous innovation to develop breakthrough medicines, vaccines and technology. Rooted in direct experience on the farm and in the clinic, we work hand in hand with our customers every step of the way. Our singular focus is to empower those who care for animals, helping them manage their vital responsibility with confidence. Because when it comes to animal health, no one sees it like we do. Do you see inefficient processes as opportunities? Are you energized by solving complex problems and building practical solutions that make work easier, faster, and smarter? We are looking for a Process Intelligence Specialist to help shape the future of digital procurement through process intelligence, automation, analytics, and AI. In this hands‑on role, you will analyze and document business processes, establish scalable standards, and design automation solutions that deliver measurable business value. Using technologies such as Databricks, Celonis, Power Platform, RPA, and AI, you will identify improvement opportunities, challenge existing ways of working, and turn ideas into working solutions. This role is ideal for someone who enjoys rolling up their sleeves, building things themselves, and transforming complex processes into streamlined digital experiences. Beyond process optimization, you will help create the data, process, and system foundations that enable future AI capabilities across the organization. We're looking for a curious, proactive problem solver with strong technical skills and a builder's mindset. We value creativity, systems thinking, and the ability to move from concept to implementation.

What Makes This Role Different

Transform and standardize processes before automating them. Build solutions rather than simply recommend them. Influence next‑generation AI and digital capabilities. Turn data and insights into measurable business outcomes. Thrive in a culture of ownership, innovation, and continuous improvement.

What You'll Do

• Analyze, document, and standardize business processes to establish a foundation for optimization and automation.
• Use process intelligence tools such as Celonis to identify bottlenecks, inefficiencies, and opportunities for improvement.
• Design and build solutions using Databricks, PowerApps, Power Automate, RPA, AI, and related technologies.
• Develop and maintain workflow solutions, taxonomies, and supporting system structures.
• Create intuitive, user‑focused process documentation and experiences.
• Apply AI‑driven approaches to improve operational efficiency and decision‑making.
• Work with data and analytics to monitor performance and drive continuous improvement.
• Partner with business and IT stakeholders to deliver practical, scalable solutions.

What You'll Bring

• A builder mindset with a passion for creating solutions, not just identifying problems.
• Strong technical and analytical problem‑solving skills.
• Experience with or strong interest in process intelligence, automation, and AI‑enabled solutions.
• Hands‑on experience with technologies such as SQL, Power Platform, Celonis, RPA, or similar tools.
• Ability to translate complex business challenges into practical, scalable solutions.
• Curiosity, creativity, and the confidence to challenge conventional thinking.
• Strong communication and collaboration skills across technical and business teams.

Education & Experience

• Bachelor's degree in Computer Science, Engineering, Information Systems, or a related field.
• 3-5 years of experience in automation, analytics, systems development, process improvement, or a related area.
• Experience building or supporting technical solutions that improve business performance, efficiency, or data quality.

Required Skills

• Backlog Management
• Backlog Management
• Business Analytics
• Business Informatics
• Business Metrics
• Business Process Creation
• Business Workflow Analysis
• Clinical Supply Chain Management
• Commercial Contract Negotiations
• Cost Efficiency
• Cost ReductionCross‑Cultural Negotiations
• Data Analysis
• Debottlenecking
• Documentation Preparation
• Driving Continuous Improvement
• Efficiency Improvements
• Financial Forecasting
• Inventory Control Management
• Logical Thinking
• Negotiation
• Operational Efficiency
• Outsourcing
• Performance Metrics
• Presenting Solutions {+ 9 more}

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. As an Equal Employment Opportunity Employer, we provide equal opportunities to all employees and applicants for employment and prohibit discrimination on the basis of race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or other applicable legally protected characteristics. As a federal contractor, we comply with all affirmative action requirements for protected veterans and individuals with disabilities. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit: EEOC Know Your Rights EEOC GINA Supplement We are proud to be a company that embraces the value of bringing together, talented, and committed people with diverse experiences, perspectives, skills and backgrounds. The fastest way to breakthrough innovation is when people with diverse ideas, broad experiences, backgrounds, and skills come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. Learn more about your rights, including under California, Colorado and other US State Acts

The primary location for this posting is: USA - Pennsylvania - North Wales (Upper Gwynedd).

Where required by law, the compensation range for this role is provided below.

The salary range for the primary location of this role is: $79,200.00 - $124,700.00 This range reflects the Company's reasonable expectation of the base salary applicable to this role at the time of posting. An employee’s position within the salary range will be based on several factors including, but not limited to relevant education, qualifications, certifications, experience, skills, geographic location, government requirements, and business or organizational needs. The successful candidate will be eligible for annual bonus and long‑term incentive, if applicable. We offer a comprehensive package of benefits. Available benefits include medical, dental, vision healthcare and other insurance benefits (for employee and family), retirement benefits, including 401(k), paid holidays, vacation, and compassionate and sick days. More information about benefits is available at https://jobs.merck.com/us/en/compensation-and-benefits.

Additional location(s): Please note the salary range above applies to the Primary Location of the position. Where a role has other listed locations, different compensation guidelines may apply. You may find the salary ranges for additional locations below. If the salary range is not listed for the location you are applying to, our Talent Acquisition team will provide further information to you relevant to your location.

Additional location(s) Compensation Information: San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance

Employee Status: Regular Relocation: No relocation VISA Sponsorship: No Travel Requirements: No Travel Required Flexible Work Arrangements: Hybrid Shift: 1st - Day Valid Driving License: No Hazardous Material(s): N/A

Job Posting End Date: 10/20/2026 *A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.

Our company is a global health care leader with a diversified portfolio of prescription medicines, vaccines and animal health products. The difference between potential and achievement lies in the spark that fuels innovation and inventiveness; this is the space where we have codified our legacy for over a century. Our success is backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.