Process Improvement Specialist, SSD ACES

Amazon; Westborough (MA); On-site; USD 121,000 - 163,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Parental leave

Job summary

Amazon.com Services LLC in Massachusetts is seeking a Process Improvement Specialist to drive site and region capacity, cost, quality, and customer experience improvements through benchmarking, auditing, standard-work optimization, and pilots.

The role links the region to the SSD Field Programs team, partnering with program management, tech and support teams. 50–80% travel within the US is expected and strong data-driven storytelling to senior leadership is required.

Qualifications

• Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
• Experience working in an operations, supply chain, transportation, project management or management consulting role
• Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design
• Experience handling multiple competing priorities and complex projects with multiple stakeholders

Responsibilities

• Complete monthly benchmarking cycles to drive site level process path improvements.
• Drive KPIs through regional DBR/WBR and support Field Programs pilots in the region.
• Lead a quarterly regional improvement project tackling a problem or opportunity aligned with the GM.
• Own an annual network improvement project and participate in quarterly SSD ACES process paths kaizens.
• Develop trust relationships with all OMs, SLs, and GMs in the region.
• Mentor leaders from the region and support interviewing talent to the region when possible.

Skills

Lean Six Sigma

Stakeholder management

Data-driven

Project management

Education

Bachelor's degree or above in engineering or related field

Job description

Process Improvement Specialist, SSD ACES

Job ID: 10494791 | Amazon.com Services LLC

The Field ACES Process Improvement Specialist will drive initiatives focused in improving site’s and region’s capacity, cost, quality and customer experience. Those initiatives include benchmarking through auditing and leadership coaching, standard-work optimization, and process improvement piloting and implementation. In addition, the process improvement specialist will act as the link between the region to the SSD Field Programs team, and will manage escalations, intakes, deep-dives and approvals to resolve barriers and issues the region is facing.

This role partners with both internal and external program management, technical teams, and is able to build relationships with colleagues across SSD Buildings, tech, and support teams. This role is both a collaborator focused on implementing network-wide initiatives, as well as the primary Cost & Quality partner for Operations General Managers. To be successful in this role; you need to pair analytical skills, a data-driven outlook with great communication skills, be a proven leader of leaders, ability to deal with ambiguity in the constantly changing/fast paced environment, able to prepare and give detailed data-driven business reviews with clear and effective narratives to senior management.

This role requires 50%-80% travel in the US.

Key job responsibilities

• 1. The Process Improvement Specialist will complete monthly benchmarking cycles to drive site level process path improvements.
• 2. The Process Improvement Specialist will drive selected KPIs through flagging in regional DBR/WBR and sending weekly recaps. In addition, the regional PIS will support Field Programs team pilots in the region.
• 3. The Process Improvement Specialist will lead a quarterly regional improvement project tackling a problem or opportunity aligned on with the GM.
• 4. The Processes Improvement Specialist will own an annual network improvement project. In addition, the regional PIS will participate in quarterly SSD ACES process paths kaizens.
• 5. The Process Improvement Specialist will develop trust relationships with all OMs, SLs, and GMs in the region.
• 6. The Process Improvement Specialist will mentor leaders from the region and will support interviewing talent to the region when possible.

A day in the life

The Process Improvement Specialist spends roughly 50% of the time on the floor – auditing, coaching and collecting feedback from front line leaders. You will travel regularly within their region in order to visit the sites on quarterly basis. You will engage with all levels of leadership on the operations floor to identify gaps in knowledge and provide guidance in department performance and standard work mechanisms. You will be an active participant in regional DBRs, WBRs and cost calls to understand bridges and goals and will communicate relevant network changes. You will partner with Field Programs team to drive assigned process path pilots and process improvements across region and network. You will conduct regular 1:1s with GM and each of the region's site leaders, present sites’ performance and opportunities to SSD ACES selected KPIs, benchmarking cycles progress, project updates and collects feedback.

Basic Qualifications

• - Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
• - Experience working in an operations, supply chain, transportation, project management or management consulting role

Preferred Qualifications

• - Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design
• - Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

Preferred Qualifications

• - Experience in lean or six sigma methodologies for operational, process, and performance improvement projects including process mapping and process re-design
• - Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement)

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits .

USA, MA, Westborough - 120,900.00 - 163,200.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.