Process Improvement Specialist

Concentric Advisors; Kirkland (WA); Hybrid; USD 80,000 - 85,000; Full time

Benefits offered by this job

HSA medical plan

Medical FSA

Employer‑paid life/STD/LTD/AD&D

401k with employer match

11 paid holidays

Paid leave (vacation, sick, parental)

Wellness benefit

Pet Insurance

Employee Assistance Program

Job summary

Concentric Advisors is seeking a Process Improvement Specialist in Kirkland, WA to partner with leadership and cross‑functional teams to analyze, design, and optimize internal workflows for efficiency and scalability.

The role supports Enterprise Solutions through RFP/RFI processes with SPS Global and acts as a strategic partner to the Director of Background Investigations, aiming to strengthen program operations and client delivery. Hybrid work is available.

Qualifications

• Bachelor’s degree in Marketing, Business Administration, or related field.
• 2–3 years of administrative experience.
• Experience handling confidential information.
• Excellent organizational, communication, multitasking, detail‑oriented, analytical, and time‑management skills.

Responsibilities

• Lead end‑to‑end process improvement across service lines by assessing workflows, identifying bottlenecks, and designing solutions.
• Facilitate collaboration to ensure redesigned processes are scalable, standardized, and aligned with priorities.
• Develop and maintain SOPs, workflows, training materials, and proposal content.
• Collaborate with leadership, program directors, and teams to understand needs and pain points.
• Manage full proposal lifecycle: inputs, client questionnaires, stakeholder communications, and compliant submissions.
• Support Background Investigations program development and refinement.
• Assist with invoicing and expense report submission processes.
• Partner with the Director of Investigations to address operational challenges and enable growth.
• Provide recommendations to keep the program responsive and efficient.
• Lead training, Q&A sessions, and implementation support for new standards.
• Develop metrics and dashboards to measure impact of improvements across departments.
• Present insights to leadership for strategic decisions.
• Collaborate with system admins to implement enhancements.

Skills

Process improvement

Workflow analysis

Project coordination

Cross-functional collaboration

Data analysis

Communication

Salesforce

Canva

LinkedIn Sales Navigator

ZoomInfo

Google Workspace

Slack

Education

Bachelor's degree in Marketing, Business Administration, or related field

Tools

Salesforce

Canva

LinkedIn Sales Navigator

ZoomInfo

Google Workspace

Slack

Job description

Process Improvement Specialist – Corporate Team, Kirkland, WA

Hybrid work arrangements allowed. On‑site schedule will be determined by the hiring manager.

JOB DESCRIPTION

The Process Improvement Specialist at Concentric Advisors is a strategic operational partner responsible for analyzing, designing, and optimizing internal workflows to support efficiency, consistency, and organizational scalability. This role collaborates closely with leadership, cross‑functional teams, and external partners to improve processes, enhance service delivery, and build infrastructure that supports Concentric’s continued growth. In addition to core process improvement responsibilities, this position will serve as a key contributor to two major operational workstreams: (1) supporting Enterprise Solutions through the development of commercial RFP and RFI processes with SPS Global, and (2) acting as a strategic business partner to the Director of Background Investigations to strengthen program operations and client delivery.

RESPONSIBILITIES

• Lead end‑to‑end process improvement efforts across service lines by assessing current workflows, identifying inefficiencies and bottlenecks, and designing solutions aligned with organizational priorities.
• Facilitate collaboration to ensure redesigned processes are scalable, standardized, and strategically aligned.
• Develop and maintain standardized process documentation, including SOPs, workflows, training materials, and proposal content.
• Collaborate with leadership, program directors, and operational teams to understand needs and pain points.
• Manage the full proposal lifecycle by gathering required inputs, completing client questionnaires, coordinating communication with stakeholders, and ensuring submissions are accurate, compelling, and compliant with requirements.
• Support the ongoing development and refinement of the Background Investigations program to enhance service quality and delivery.
• Assist with invoicing, expense report submission processes, and other administrative workflows to increase accuracy and timeliness.
• Partner closely with the Director of Investigations to address operational challenges, coordinate priorities, and enable the continued growth of the program.
• Provide proactive recommendations to ensure the program remains responsive, efficient, and positioned to deliver best‑in‑class client service.
• Lead training sessions, Q&A sessions, and implementation support to reinforce new standards.
• Develop metrics and reporting dashboards to measure the impact of process improvements across departments.
• Present insights and recommendations to leadership to guide strategic decision‑making.
• Partner with system administrators (e.g., Salesforce, project management platforms) to implement enhancements.

REQUIRED QUALIFICATIONS

• Bachelor’s degree in a related field (Marketing, Business Administration, Business Analytics)
• 2–3 years of prior administrative experience
• Proven experience with confidential and sensitive information
• Excellent organizational, communication (in‑person and virtual), multi‑tasking, detail‑oriented, analytical, anticipatory, and time‑management skills

PREFERRED QUALIFICATIONS

• 5+ years prior administrative experience
• Previous experience in Marketing, Contracts, Project Management, and/or Business Development
• Strong technology skills, including knowledge of working in Salesforce, Canva, LinkedIn Sales Navigator, and ZoomInfo
• Prior interaction with Google Workspace and Slack

COMPENSATION & BENEFITS

• The HSA medical plan covers 100% of the premium for employee‑only coverage. The PPO medical plan requires an employee contribution for employee‑only coverage. For both plans, Concentric covers a substantial portion of the premium for dependents.
• Concentric also offers an HSA employer contribution
• Medical FSA
• Employer‑paid insurance: life, STD, LTD, and AD&D
• 401k including employer match & immediate vesting
• 11 paid holidays
• Paid leave (vacation, sick, parental)
• Annual Health & Wellness Benefit
• Pet Insurance
• National discount employee program
• Employee Assistance Program for personal needs
• Credentity Protection – Eclipse Digital Protection by Concentric
• Free access to our Risk Intelligence Dashboard and GEAR App. Providing 24/7 access to trusted risk intelligence and remote support, helping you stay informed, prepared, and protected wherever you operate.
• Dedicated Security and Intelligence Training Programs for Professional Development
• Coaching and Mentoring Opportunities

PAY RANGE

$80,000 – $85,000 USD

EEO & PRIVACY STATEMENT

Concentric and SPS Global acknowledge the systemic barriers in the security industry and recognize that removing those barriers will require a collaborative and conscious effort. Concentric and SPS Global are committed to programs and initiatives that promote diversity, equity, and inclusion, enhancing our organization and the broader community. We are creating a diverse environment and are proud to be an equal‑opportunity employer. We encourage people from all backgrounds to apply. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Concentric Advisors and SPS Global are committed to protecting the privacy and security of all applicants who submit personal information to us. You can access our GDPR and CCPA policy by clicking the GDPR button at the bottom of our career page.