Process Improvement Professional 2

Humana; Jackson (MS); Remote; USD 65,000 - 89,000; Full time

Benefits offered by this job

Health benefits

Job summary

Humana, Inc. is seeking a Process Improvement Professional 2 to analyze and optimize business processes, measure effectiveness, and drive measurable improvements. This role researches best practices, benchmarks performance, and recommends changes to increase safety, productivity, and reduce costs.

You will collaborate across departments, manage change, and leverage data and KPIs to demonstrate results. The position offers a chance to work remotely with occasional travel to Humana offices for

Qualifications

• Associate's degree required; passion for improving consumer experiences
• Bachelor's degree preferred and experience with process improvement projects
• Strong ability to document processes and manage change

Responsibilities

• Analyze and measure effectiveness of existing business processes
• Develop sustainable, repeatable, and quantifiable improvements
• Benchmark data and research best practices to inform improvements
• Lead or participate in process documentation, workflow analysis and change management projects
• Engage stakeholders across teams to drive buy-in and adoption

Skills

process improvement

data analysis

KPIs & reporting

stakeholder engagement

change management

workflow analysis

Education

Associate's Degree

Bachelor's Degree

Tools

Power Platform

SharePoint Online

Microsoft Office tools

process/project management systems

Job description

Become a part of our caring community

The Process Improvement Professional 2 analyzes, and measures the effectiveness of existing business processes and develops sustainable, repeatable and quantifiable business process improvements. The Process Improvement Professional 2 work assignments are varied and frequently require interpretation and independent determination of the appropriate courses of action.

The Process Improvement Professional 2 researches best business practices within and outside the organization to establish benchmark data. Collects and analyzes process data to initiate, develop and recommend business practices and procedures that focus on enhanced safety, increased productivity and reduced cost. Determines how new information technologies can support re-engineering business processes. May specialize in one or more of the following areas: benchmarking, business process analysis and re-engineering, change management and measurement, and/or process-driven systems requirements. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas. Makes decisions regarding own work methods, occasionally in ambiguous situations, and requires minimal direction and receives guidance where needed. Follows established guidelines/procedures.

Use your skills to make an impact

Required Qualifications

• Associate's Degree
• Less than 5 years of technical experience
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications

• Bachelor's Degree
• Demonstrated experience in process documentation, workflow analysis, and process improvement .
• Strong background in change management , including readiness assessment, communication planning, training, and adoption support.
• Proven ability to complete process improvement projects from initiation through implementation, including scope, timelines, and deliverables.
• Effective at stakeholder engagement and cross-functional collaboration , with the ability to build buy-in across teams and leadership.
• Skilled in using data, KPIs, and reporting tools to measure outcomes, identify insights, and demonstrate results.
• Technical proficiency with Power Platform, SharePoint Online, Microsoft Office tools, and process/project management systems such as flowcharting and enterprise platforms.

Work at Home Requirements: To ensure Home or Hybrid Home/Office employees’ ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$65,000 - $88,600 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, “Humana”) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 11-13-2026

About us

About Humana: Humana Inc. (NYSE: HUM) is a leading U.S. healthcare company. Through our Humana insurance services and our CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare and Medicaid, families, individuals, military service personnel, and communities at large. Learn more about what we offer atHumana.comand atCenterWell.com.

Equal Opportunity Employer

It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Humana complies with all applicable federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, gender identity or religion. We also provide free language interpreter services. See our https://www.humana.com/legal/accessibility-resources?source=Humana_Website.