Process Improvement Manager

Energy Innovation Corp; Saint George (UT); Remote; USD 88,000 - 140,000; Full time

Benefits offered by this job

Remote flexibility

Job summary

BKD in St. George, UT is seeking a Process Improvement Manager to drive operational excellence with a strong focus on critical thinking and real-world problem-solving.

The role emphasizes ownership of improvement projects, streamlined processes, and reliable performance across the site while accommodating flexible remote work options. You will guide metrics, maintain essential operations, and ensure clear communication with stakeholders and leadership, delivering tangible results and value for

Qualifications

• Demonstrated critical thinking and problem-solving skills.
• Ability to align diverse stakeholders and manage expectations.
• Proven reliability and accountability in project work.
• Hands-on experience across general operational tasks.
• Solid judgment in customer service scenarios.
• Sharp attention to detail in freelance environments.

Responsibilities

• Identify when metrics are misleading and investigate root causes.
• Handle unglamorous maintenance tasks that others avoid.
• Lead projects from kickoff to delivery and closure.
• Streamline customer service processes that no longer add value.
• Maintain operations at the St. George site while improvements ship.
• Root-cause issues instead of quick patches.
• Keep freelance commitments visible and on track.
• Communicate progress, blockers, and results to stakeholders.

Skills

Critical Thinking

Stakeholder diplomacy

Reliability

Hands-on experience

Customer service judgment

Attention to detail

Job description

Every genuinely-flexible Process Improvement Manager we've hired at BKD had two things: a grip on Critical Thinking and zero patience for general theater. Rare is the manager opening that pairs $88,000 - $140,000 with the freedom to shape general work the way this St. George one does.

Key Responsibilities

• Notice when a general metric is lying and dig in
• Show up for the unglamorous general maintenance nobody volunteers for
• Own assigned projects from kickoff through final delivery
• Trim Customer Service processes that have quietly outlived their purpose
• Keep BKD's St. George, UT site running while improvements ship underneath
• Chase down the root cause instead of slapping on a patch
• Keep BKD's freelance commitments visible and on track
• Communicate progress, blockers, and results to stakeholders and leadership

What You'll Bring

• The diplomacy to align stakeholders who don't agree yet
• The reliability that lets a manager stop checking in
• Hands-on general experience that holds up to follow-up questions
• Proven Customer Service judgment when the textbook answer doesn't fit
• Practical Attention to Detail skills sharpened in a freelance setting

Three things define BKD: a St. George address, a detail-loving culture, and a near-religious devotion to Organization. We default to writing things down so the whole general team stays in the loop without endless meetings.

Expect $88,000 - $140,000, yes, but also expect the kind of benefits and remote flexibility that make Mondays in St. George feel lighter.