Process Excellence Manager - GM Protection

GM Financial; Fort Worth (TX); Hybrid; USD 110,000 - 140,000; Full time

Benefits offered by this job

401K matching

Bonding leave (12 weeks)

Tuition assistance

GM employee discount

Community service pay

Nine company holidays

Training opportunities

Job summary

GM Financial is seeking a Process Excellence professional to lead continuous improvement initiatives within GM Protection operations. You will drive process efficiency, develop SOPs, and partner with cross-functional teams to deliver measurable value.

The role focuses on applying Lean Six Sigma methodologies, improving governance, and ensuring regulatory compliance while collaborating with technology and data teams for automation opportunities.

Qualifications

• Bachelor’s degree or equivalent in a related field required.

Responsibilities

• Lead continuous improvement initiatives across GM Protection processes.
• Facilitate Kaizen events and value stream mapping to drive measurable improvements.

Skills

Project management

Lean Six Sigma

Change management

Data visualization

Communication to leadership

Education

Bachelor’s degree or equivalent

Tools

Nintex Process Manager

Visio

Job description

Job Description

Why Process Excellence - GM Protection at GM Financial?

GM Protection is transforming how Protection products are delivered and supported across the ecosystem. As we continue to grow we are focused on creating scalable, efficient, and customer-centric operations that support dealers, customers, and business partners nationwide.

Job Description

Why Process Excellence - GM Protection at GM Financial?

GM Protection is transforming how Protection products are delivered and supported across the ecosystem. As we continue to grow we are focused on creating scalable, efficient, and customer-centric operations that support dealers, customers, and business partners nationwide.

For professionals who enjoy improving processes, solving operational challenges, and leading transformational change, GM Protection offers a unique opportunity to influence initiatives and help define the future state of our operations.

At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Our Purpose

We pioneer the innovations that move and connect people to what matters.

Responsibilities

About the role

The Process Excellence - GM Protection leads continuous improvement initiatives across GM Protection operational processes. Key to this role is the ability to adapt and thrive in a maturing environment leveraging various strategic methodologies to ensure the results exceed expectations. This role is responsible for bringing together expertise within the GM Protection team, facilitating change and delivering customer value.

In This Role You Will

• Facilitate Kaizen events, value stream mapping, and improvement workshops to drive measurable operational outcomes
• Apply Lean Six Sigma, DMAIC, and Kaizen methodologies to identify improvement opportunities, developing and implementing efficiencies
• Provide guidance in the development, maintenance, and governance of standard operating procedures (SOPs) and work instructions for GM Protection operations.
• Partner with the Business Process Center of Excellence to ensure consistent methodology, documentation quality, and change governance
• Collaborate with the legal and compliance teams to address regulatory and compliance matters affecting F&I Protection products, such as GAP, VSC, and ancillary offerings.
• Support audit and compliance readiness activities by ensuring process clarity, control documentation, and operational consistency
• Collaborate with Technology and Data teams to identify automation opportunities and reporting needs
• Champion Business Process Management including guiding groups and or teams through process design, reengineering and opportunity assessments - ensure compliance (department, state and federal regulations)
• Interact with varying levels of management and departments across the organization, utilize consulting skills to collaborate with stakeholders
• Advocate needs of the customer and the business, drive the voice of the customer, as well as the voice of the business

Qualifications

What makes you a dream candidate

• Ability to manage multiple projects and priorities in a fast-paced, deadline-driven environment.
• Strong knowledge of operational excellence, continuous improvement, auditing and process governance concepts
• Working knowledge of F&I Protection products and dealer-supported operational models
• Understand and can apply Six Sigma and Lean techniques and methodologies, knowledge of and experience in identifying improvement opportunities, developing and implementing efficiencies
• Ability to apply strategic thinking skills, with experience leading complex, process improvement/strategic transformation initiatives
• You have experience in effective communication including active listening and comfort presenting to senior leadership, ability to simplify complex information and develop clear communications and advanced presentation materials to a variety of audiences
• You have the ability to analyze process data and use data visualization tools and techniques to describe the process behavior and summarize the data into a simple digestible format
• You have experience with business architecture modeling software (i.e. Nintex Process Manager, Visio)

Education And Experience

• Bachelor’s Degree or equivalent work experience in Industrial Engineering, Supply Chain, Accounting, Finance, Computer Science or related field required
• 1+ years supporting management in writing operational procedure/policy documentation preferred
• 2+ years of hands ‑ on experience applying Kaizen and Lean Six Sigma methodologies in live business or operational environments, with demonstrated results.
• 3+ years in relevant work required
• Managing complex projects (Non-IT)
• Process Design, Process Improvement

Licenses

• Lean Six Sigma Green/Black Belt or equivalent experience required
• Process Design or Process Improvement certification preferred
• Project Management Professional certification preferred

What We Offer

Generous benefits package available on day one to include: 401K matching, bonding leave for new parents (12 weeks, 100% paid), tuition assistance, training, GM employee auto discount, community service pay and nine company holidays.

Our Culture

Our team members define and shape our culture — an environment that welcomes innovative ideas, fosters integrity, and creates a sense of community and belonging. Here we do more than work — we thrive.

Compensation

Competitive pay and bonus eligibility.

Work Life Balance

Flexible hybrid work environment, 3-days a week in office.

NOTE

We are unable to consider candidates who require visa sponsorship for this position

This position is not open to agency submissions

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