Process Engineer, North America Tech Deployment - PMO

Amazon; North Reading (MA); On-site; USD 99,000 - 160,000; Full time

Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k) Plan

Maternity and Parental Leave

Job summary

Amazon is seeking a Process Engineer for the North America Tech Deployment PMO in North Reading, MA. You will drive continuous improvement, analyze deployment data, and lead Lean initiatives to shorten deployment cycles while enhancing safety and quality.

The role requires cross-functional collaboration, strong data analysis, and project management skills to standardize processes across multiple sites and technologies in North America.

Qualifications

• Bachelor's degree in Engineering (Industrial or Mechanical) or related field
• Experience in standards, policies and programs development
• 3+ years in process engineering, improvement or operational excellence
• Experience with value stream mapping and Lean/Six Sigma methodologies
• Data analysis and metrics development to measure process performance
• Cross-functional collaboration with multiple stakeholders
• Strong written and verbal communication skills

Responsibilities

• Develop and maintain standard work instructions and SOPs for technology installations and deployments
• Analyze deployment data to identify trends and root causes of defects
• Lead Value Stream Mapping and Lean/Six Sigma initiatives to reduce waste and improve cycles
• Partner with cross-functional teams to align on deployment standards
• Conduct site visits to observe installations and collect VOC feedback
• Drive lessons learned and implement corrective actions across the network
• Manage escalations related to process deviations and coordinate resolutions

Skills

Data analysis

Cross-functional collaboration

Communication skills

Project management mindset

Education

Bachelor's degree in Engineering or related field

Master's degree preferred

Tools

Lean Six Sigma tools

Job description

Process Engineer, North America Tech Deployment - PMO

Job ID: 10503210 | Amazon.com Services LLC

North America Tech Deploy (NA TD) team is seeking a highly motivated Process Engineer to join our team. The Process Engineer will be responsible for driving continuous improvement, optimizing deployment processes, and ensuring the successful installation and commissioning of fulfillment center technologies across North America. This role combines technical expertise with project management skills to deliver scalable solutions that improve safety, quality, and efficiency in technology deployments.

The ideal candidate is a self-starter who thrives in a fast-paced, ambiguous environment and is passionate about using data-driven approaches to solve complex operational challenges.

Key Job Responsibilities

• Develop, document, and maintain standard work instructions, SOPs, and process documentation for technology installations and deployments
• Analyze deployment data to identify trends, root causes of defects, and opportunities for process improvement
• Lead Value Stream Mapping (VSM) and other Lean/Six Sigma initiatives to reduce waste and improve deployment cycle times
• Partner with cross-functional teams to drive alignment on deployment standards and best practices
• Conduct site visits to observe installations, gather Voice of Customer (VOC) feedback, and validate process adherence
• Drive lessons learned processes and ensure corrective actions are implemented across the network
• Manage escalations related to process deviations and coordinate resolution with stakeholder teams

A day in the life

As a Process Engineer on the TD Process Engineering team, your day centers on building and scaling the processes that enable Tech Deploy to operate with speed and consistency. You'll review adoption metrics to assess process compliance across TD teams, facilitate value stream mapping sessions to identify deployment bottlenecks, and implement governance controls that ensure standards are sustained. Whether you're standardizing a tool across multiple teams, defining a new framework for an NPI deployment, or presenting process improvement outcomes at a business review, your work directly enables Amazon to deploy robotics technology at scale across North America.

Benefits

Amazon offers a full range of benefits for you and eligible family members, including domestic partners and their children. Benefits can vary by location, the number of regularly scheduled hours you work, length of employment, and job status such as seasonal or temporary employment. The benefits that generally apply to regular, full-time employees include:

• Medical, Dental, and Vision Coverage
• Maternity and Parental Leave Options
• Paid Time Off (PTO)
• 401(k) Plan

About the Team

The Process Engineering Team within PMO drives deployment excellence and operational efficiency across Tech Deploy. We establish standardized processes, frameworks, and controls for the end-to-end deployment lifecycle — enabling scalable technology deployments through systematic process improvement, tool standardization, and continuous improvement. Our team develops value stream maps, defines adoption metrics, and implements governance mechanisms to ensure sustained operational performance and process consistency across all TD teams.

Basic Qualifications

• Bachelor's degree in Engineering (Industrial or Mechanical), Operations Research, or related fields
• Experience developing and implementing of standards, policies and programs or equivalent
• 3+ years of experience in process engineering, process improvement, or operational excellence within a manufacturing, logistics, or technology deployment environment
• Experience with value stream mapping and Lean/Six Sigma methodologies
• Proficiency in data analysis and metrics development to measure process performance
• Experience working cross-functionally with multiple stakeholder teams
• Strong written and verbal communication skills

Preferred Qualifications

• Master's degree in Engineering (Industrial or Mechanical), Operations Research, or related fields
• Lean Six Sigma Green Belt or Black Belt certification
• Experience with change management and driving tool/process adoption across organizations
• Familiarity with robotics, automation, or MHE technologies
• PMP or equivalent project management certification

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Salary Ranges

• USA, MA, N.Reading - 99,300.00 - 160,000.00 USD annually
• USA, MA, Westboro - 99,300.00 - 160,000.00 USD annually
• USA, TN, Nashville - 94,300.00 - 160,000.00 USD annually
• USA, TX, Austin - 99,300.00 - 160,000.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.