Process Design Consultant II

Bank of America Corporation; Charlotte (NC, FL); On-site; USD 90,000 - 130,000; Full time

Job summary

Bank of America Corporation is seeking a Process Design Consultant for Global Operations to drive process excellence, mitigate risk, and lead continuous improvement across Operations. The role focuses on enabling process owners, delivering training, and ensuring compliant, well-documented processes while leveraging analytics to quantify business benefits.

The candidate should demonstrate experience in process reengineering, improvement, and design, with strong communication and collaboration

Qualifications

• Proven process reengineering, improvement, and design experience with a track record of delivering quantifiable business results.
• Critical thinker with data-driven approach to problem solving and ability to present to executives.
• Proven ability to coach/mentor across levels on process improvement and manage multiple priorities.

Responsibilities

• Enable Process Owners and Partners: deliver training and routines to equip Process Owners with tools and knowledge.
• Mitigate Risk: promote continuous improvement and ensure proper scoping with risk indicators.
• Provide Oversight: ensure processes are documented, mapped, and compliant with standards.
• Drive Process Maturity: deliver end-to-end process expertise to achieve transformative results.
• Facilitate Solutions: address issues, optimize efficiency, reduce variability and improve controls.

Skills

Process reengineering

Process improvement

Process design

Critical thinking

Data storytelling

Executive communication

Detail-oriented

Collaborative teamwork

Influencing and change

Ambiguity management

Flexible prioritization

Coaching/mentoring

Job description

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for analyzing processes, documenting business case opportunities, and implementing process improvement/transformation initiatives in support of Operational Excellence objectives. Key responsibilities include executing on change initiatives which may result in breakthrough cost efficiencies, quality, productivity, and risk mitigation. Job expectations include working with business leaders and subject matter experts, ensuring collaboration and transparency across integrated business and technology teams, and driving execution of solutions within the budget and timeline.

Job Description:

A Process Design Consultant on the Global Operations Process Ownership & OpEx team will act as a Process Engineer supporting Operations organizations. This role is responsible for enabling process excellence, mitigating risk, and driving continuous improvement across Global Operations.

Key Accountabilities:

• Enable Process Owners & Partners: Deliver training, coaching, and routines to equip Process Owners with tools and knowledge to succeed.
• Mitigate Risk: Promote continuous improvement and simplification; ensure processes are properly scoped and include effective risk indicators.
• Provide Oversight: Ensure processes are documented, mapped, and compliant with enterprise standards.
• Drive Process Maturity: Offer thought leadership and end-to-end process expertise to deliver transformative results.
• Facilitate Solutions: Address issues and risks, optimize efficiency, reduce variability, and improve controls and sustainability.
• Collaborate with Business Partners: Gather insights to design and implement solutions for critical challenges and Enterprise / GO deliverables
• Continuous Improvement: Identify opportunities to apply process engineering best practices and leverage AI/LLMs to establish and implement a model for continuous improvement
• Leverage Analytics: Use data and critical thinking to solve complex problems and define business case benefits.

**Candidates should be prepared to present examples of their process design and improvement work during interviews

Required Skills:

• Proven process reengineering, improvement, and design experience with a track record of delivering quantifiable business results.
• Critical thinker and intellectually curious – relies on facts and data, asks tough questions, probes for root cause understanding, connects strategic and tactical dots, and challenges the status quo.
• Takes initiative to identify, proactively initiate, and facilitate process improvement opportunities.
• Ability to leverage data to tell a compelling story and deliver impactful executive communications.
• Detail-oriented and committed to excellence in meetings, presentations, documents, and work output. Practices continuous improvement daily.
• Collaborative team player who promotes a positive culture.
• Strong influencer and communicator – effectively drives change, identifies opportunities, solves problems, and delivers results.
• Ability to “manage the gray” and navigate successfully through ambiguity
• Flexible with changing priorities and work assignments
• Experience coaching/mentoring all levels on process improvement efforts

Desired Skills:

• Global Ops Process Management Certification or Six Sigma Green / Black / Master Black Belt (or equivalent)
• Operations background / knowledge of the Single Process Inventory
• Risk management expertise and familiarity with enhancing the process control environment
• Excellent project and program management skills with the ability to organize and simplify complex work activities.
• Familiarity with multi-team processes

Skills:

• Change Management
• Continuous Improvement
• Process Design
• Process Simplification
• Reporting
• Business Process Analysis
• Critical Thinking
• Process Performance Measurement
• Program Management
• Strategic Thinking
• Conflict Management
• Decision Making
• Process Effectiveness
• Scenario Planning and Analysis

Shift:

1st shift (United States of America)

Hours Per Week:

40