Process Design and Mining Specialist

PVH (Tommy Hilfiger/Calvin Klein); Novi (MI); On-site; USD 110,000 - 165,000; Full time

Job summary

HARMAN Automotive seeks a Senior Process Specialist to bridge business reality and AI delivery. You will map current workflows, capture informal work, and guide TO-BE designs for AI-enabled transformation across enterprise functions.

You will not code AI agents, but you will shape actionable requirements for engineers and product teams. With 8+ years in process improvement or related fields, you’ll drive discovery, quantify bottlenecks, and steer lean optimization to deliver measurable outcomes

Responsibilities

• Lead discovery workshops and stakeholder interviews across product engineering, supply chain, finance, manufacturing, quality, sales, operations, and other enterprise functions.
• Map AS-IS processes, decision points, handoffs, roles, tools, data inputs and outputs, controls, exceptions, and pain points down to task level.
• Capture informal and hidden work not visible in ERP, CRM, PLM, ALM, workflow, or ticketing systems, especially work managed through Excel, email, documents, and meetings.
• Use process mining or process intelligence where event logs exist to validate actual execution paths, variants, rework loops, waiting time, bottlenecks, conformance issues, and automation opportunities.
• Diagnose bottlenecks, delays, waste, deviations, and root causes; convert findings into clear problem statements, target outcomes, process improvement options, and measurable KPIs.

Skills

Process mining

Lean methodologies

Stakeholder facilitation

Business process mapping

Requirements gathering

Tools

ERP

CRM

PLM

ALM

Job description

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you'll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

Introduction: A Career at HARMAN Automotive

We're a global, multi-disciplinary team that's putting the innovative power of technology to work and transforming tomorrow. At HARMAN Automotive, we give you the keys to fast-track your career.

• Engineer audio systems and integrated technology platforms that augment the driving experience
• Combine ingenuity, in-depth research, and a spirit of collaboration with design and engineering excellence
• Advance in-vehicle infotainment, safety, efficiency, and enjoyment

About the Role

We are looking for a senior process specialist who can stand between business reality and AI delivery. This role partners with business units to capture how work is actually done today, including the work that happens outside formal systems in Excel, email, meetings, shared files, and personal workarounds. The specialist then challenges, simplifies, and redesigns those workflows into practical, measurable TO-BE processes that AI engineers, product owners, process owners, and Functional AI Transformation (AX) teams can act on.

This is not a software engineering role. You will not be expected to code AI agents. You will be expected to understand the organization's AI landscape and solution stack well enough to guide discussions toward practical, implementable solutions rather than theoretical ideas.

What You Will Do

• Lead discovery workshops and stakeholder interviews across product engineering, supply chain, finance, manufacturing, quality, sales, operations, and other enterprise functions.
• Map AS-IS processes, decision points, handoffs, roles, tools, data inputs and outputs, controls, exceptions, and pain points down to task level using clear object/action naming.
• Capture informal and hidden work that is not visible in ERP, CRM, PLM, ALM, workflow, or ticketing systems, especially work managed through Excel, email, documents, and meetings.
• Use process mining or process intelligence where event logs exist to validate actual execution paths, variants, rework loops, waiting time, bottlenecks, conformance issues, and automation opportunities.
• Diagnose bottlenecks, delays, waste, deviations, and root causes; convert findings into clear problem statements, target outcomes, process improvement options, and measurable KPIs.
• Apply lean thinking and process optimization to challenge legacy steps, simplify handoffs, reduce rework, remove non-value-added work, and clarify ownership before automation is proposed.
• Facilitate AI-native process redesign by identifying which steps should be eliminated, replaced by AI or automation, assisted by AI, restructured, or intentionally maintained.
• Design TO-BE processes that clarify what AI does, what humans do, where human review is required, and how exceptions, controls, trust, and explainability should work.
• Translate redesigned processes into actionable requirements for AI engineers and product teams, including user stories, acceptance criteria, data needs, API needs, tool access, controls, and success measures.
• Help shape a common repository for redesigned processes, data flows, semantic logic, and ontology information, including ownership, hierarchy, versioning, change control, auditability, and links to tools, data products, APIs, and etc..
• Define and govern standards for capturing business semantic logic, ontology concepts, business rules, definitions, and relationships, ensuring consistent methods, granularity, ownership shapes.
• Connect 1st process owners with Functional 1000;과일라 (아욱)
• Support pilots and prototypes by defining scope, success metrics, feedback loops, etc etc.. etc..

What You Bring

Typically 8+ years of experience in process improvement, lean operations, business transformation, product ownership, operations excellence, process design, or a related discipline in the automotive industry.

Strong problem-solving mindset, with the ability to analyze why processes underperform, separate symptoms from root causes

Strong facilitation skills, with the ability to listen carefully, ask precise questions, synthesize messy information, and help teams align on how work ac